Hanger Clinic is committed to providing exceptionalcustomer service and patient care It isextremely important to our company and to me, as a clinician that we provideeach patient with the services they are prescribed in order to helpmaintain their health I understand thatMr [redacted] has not worn the shoes nor does he desire to keep them He is welcome to return the shoes and threepairs of insoles to our office in Olathe, KS and we will notify our outsidecollection agency to write off the balance that is owed Mr [redacted] can contact me at###-###-####, should he have any other questions or concernsSincerely, [redacted] ***Clinic Manager
Good morning,Thank you for passing along this concernWe have uploaded this information into our formal customer feedback system and are seeking resolution from upper management regarding this issuePlease let us know if we can be of additional assistance and have a great day! Thank you, [redacted]
Good morning, Thank you for passing along this concernWe have uploaded this information into our formal customer feedback system and are seeking resolution from upper management regarding this issuePlease let us know if we can be of additional assistance and have a great day!
I am not pleased with the service from the attendant at the front desk. I felt she was becoming upset with me when I told her I did not receive a call from the office. She stated, that was a lie, because she herself left me a message. I did not appreciate the response I received from her. I felt it was unprofessional. This happened from the office in Greenville, NC. I have had issues before from their service where I had to come back and forth to the office because they would order the wrong skin for my prosthetic, it went on for at least 3 or 4 months before receiving the correct skin, last year. I was told this past visit that the skin was never put in my charts from the last fiasco. So, I wasn't expecting to go thru the same thing as last year. The staff there basically didnt know where the skin was ordered from or the color, which I explained the skin color number was imprinted on the bottom of the foot. I do not understand why I have to go thru this again, when it should of been straighten out from the first time, last year, this happened.
Full refund was issued to Medicare and AARP
Hanger Clinic is committed to providing exceptionalcustomer service and patient care It isextremely important to our company and to me, as a clinician that we provideeach patient with the services they are prescribed in order to helpmaintain their health I understand thatMr [redacted] has not worn the shoes nor does he desire to keep them He is welcome to return the shoes and threepairs of insoles to our office in Olathe, KS and we will notify our outsidecollection agency to write off the balance that is owed Mr [redacted] can contact me at###-###-####, should he have any other questions or concernsSincerely, [redacted] ***Clinic Manager
Good morning,Thank you for passing along this concernWe have uploaded this information into our formal customer feedback system and are seeking resolution from upper management regarding this issuePlease let us know if we can be of additional assistance and have a great day! Thank you, [redacted]
Good morning, Thank you for passing along this concernWe have uploaded this information into our formal customer feedback system and are seeking resolution from upper management regarding this issuePlease let us know if we can be of additional assistance and have a great day!
I am not pleased with the service from the attendant at the front desk. I felt she was becoming upset with me when I told her I did not receive a call from the office. She stated, that was a lie, because she herself left me a message. I did not appreciate the response I received from her. I felt it was unprofessional. This happened from the office in Greenville, NC. I have had issues before from their service where I had to come back and forth to the office because they would order the wrong skin for my prosthetic, it went on for at least 3 or 4 months before receiving the correct skin, last year. I was told this past visit that the skin was never put in my charts from the last fiasco. So, I wasn't expecting to go thru the same thing as last year. The staff there basically didnt know where the skin was ordered from or the color, which I explained the skin color number was imprinted on the bottom of the foot. I do not understand why I have to go thru this again, when it should of been straighten out from the first time, last year, this happened.