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Hanger's Dry Cleaner

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Hanger's Dry Cleaner Reviews (1)

I brought a sweater to the cleaners and when I picked it up I received someone's sweater. They will not return my sweater or reimburse me for mine.I brought my sweater to the cleaners where I have done business for a long time. I picked it up but when I eventually opened it to bring on vacation, I noticed they gave me the wrong sweater back. I returned the sweater and asked that they try to locate my sweater. [redacted] told me that they would research and see if they can find it and it not they will reimburse me for my lost sweater. I checked back with them every few days and eventually was told that the woman whose sweater I had admitted she had a sweater that was not hers but could not find it. Another week went by and I called to check again and was told this woman was still trying to locate my sweater but now is not sure if she has it. I asked the customer service (Mike I think is his name) if he could please reimburse me for my sweater as is had been three weeks at that time. They refuse to do anything further although they admit that they made a mistake and mixed up the two sweaters. I don't where else to turn other than to lodge this complaint. Desired SettlementI would like a reimbursement for my sweater seeing as they are unable to obtain my sweater. The sweater I brought to have cleaned was a black, short sleeve, turtle neck by Banana Republic and is worth $75.00.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@yahoo.comCustomer has been reimbursed for her sweater prior to receipt of this complaint. Sweater was mistakenly put with another order, which we were able to track down, however the other customer has yet to return the item.

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Description: Dry Cleaners

Address: 151 Providence St., Putnam, Connecticut, United States, 06260


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