Sitting here almost hourshours ago I was told 2.5-hour fixNot one tire is on my car at this pointFirst they ordered wrong size part and that was a delayNow three guys are struggling with one brake like they have no idea what to dowith itLast time I come here!
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ..this is the 3rd time I go to them and every time they inspect it and give me a price..yea they gave me a price and [redacted] said ur truck will be running for the 875$ then they call me two weeks later saying what ever they did to my truck putting all the stuff on they put on never worked??i dont get it..the OTHER times I gone to them they give me one price and fix my cars now its o ur car is not gonna run for the 875$ its gonna take more??i had a honda they fixed for me and when they did there inspection after they gave me a price and said ur car will be running and they ended up fixing iy,but when they called me they told me its ur motor do u wanna fix it I said yes and this is with my honda I had before..so what are they saying they just guessed what the problem was..I fix houses and what ever price I give some one the first time to fix there house.im not gonna go back and be like o the door is not tje issues its ur roof..if I would of known from the start that it was the motor on my truck I never would of let them fix it cause I dont have that kind of money,but no they told me from the start its gonna ne 875$ [redacted] SAID and my truck will be running..what kind of business are they running to be giving people wrong prices and guessing whats wrong..firat its was minor stuff then two weeks later its my motor.doesn't matter how many miles it has it was running good and been running like a champ.they told me 875$ and we will get it running.yes I told them to open my block up I didn't know what to do anymore,I felt like I was being rob and taken advantage..I know how they work..there first inspection schould find the problem rite away like thwy done for me before in the past,but now there test was wrong??i want my truck running for the 875$.ill pay the eztra for them opening my motor but im not paying for a new one or rebuilt..I was told it would be running for the 875$..I guess I need to bring the news into this..cause this is not rite at all..I guess the third time me going to them was the charm they screwed me
Complaint: [redacted] I am rejecting this response because: This business has the facts wrong The simple truth is I took my DODGE speed manual transmission diesel truck in to SGT CLUTCH TO FIX A HARD SHIFTING ISSUE I found in early JUNE that the clutch DOES NOT release the CLUTCH PARTS in order to shift the gears At that time SGT CLUTCH's mechanic concurred with me that it is not fixed after the two earlier trips in Therefore, when this business told me in March I ONLY needed to have the transmission rebuilt and that ALL OTHER PARTS where in GOOD SHAPE, they have NOT correctly diagnosed the cause of the ORIGINAL problem And as of today and $later, and after total trips to SGT CLUTCH, the problem has not been fixed Again, on the 2nd time in they replaced the HYDRAULIC SYSTEM and on the 3rd trip on JUNE 15th told me the CLUTCH PARTS NEEDED to be replaced I bought a new pressure plate for $in June and took it to SGT CLUTCH because [redacted] , the service manager, told me he would install it for me at no cost Only after SGT CLUTCH replaced the clutch disk and pressure plate, found that did not fix it The issue with the flywheel is also simple, that part does not wear out, if anything, it would cause the clutch to slip and make it easier for the CLUTCH DISK to release So now I will like SGT CLUTCH to own up to the fact they should give me the $that I spent so far for which I got NO FIX done to my truck Next week when I'll have my local Dodge dealer repair shop fix my shifting problem then I will know what the REAL reason my truck reverse gear is hard to engage Regards, [redacted]
Sergeant Clutch Discount Transmission & Auto Repair Shop -0.25pt;">June 15,To Whom It May Concern # [redacted] , Mr [redacted] called our office on the morning of April 17, He was complaining that his [redacted] pickup truck with 289,miles was having problems such as sputtering, loss of power, gas smell, low on motor oil, making noise, and check engine light onWe towed the truck into the shop and performed a Free Performance Check including checking the computer for codesWe found several codes relating to the problem he was experiencingThe codes are as followed PMultiple Cylinder Misfire, PClinder #Misfire, PCylinder #Misfire and PPower Steering Switch FailureThe mechanic also noted the valve cover gaskets leaking, oil sending unit leaking, and oil filter housing seal leakingAt this point in time it would of been incorrect for us to assume he needed a complete engineThe customer was advised of our findings and the recommend repair serviceWhich included new spark plugs, air filter, throttle body cleaning, pcv valve, valve cover gaskets, oil sending unit and laborThe grand total for the repairs inluding tow bill was $Mr [redacted] gave authorization to proceed with the repairsOnce all the repairs were made the truck was started and testedThe truck still showed signs of an engine problemAfter further testing and checking of the engine it was determined to be an internal problem with the engineOn April 30, Mr [redacted] was explained all the details involing his truckHe approved an Internal Inspection of the Engine for $on April 30thAfter we removed the enigne assembly and inspcted itWe found mulitlpe problems and recommended a replacement engine with the new parts we already put onMr [redacted] was given two estimates to replace the engine and the prior repairsThe first estimate was for a New Long Blok Motor $6,or $4,for a used replacement plus any misc partsAt this point the customer was not happy but did ask about payment plansHe expressed interest in the New Long Block estimate for $6,pending approval for financing and payment plansMr [redacted] 's mother applied for credit with Springleaf financial and wasn't approvedWe were able to get him approved with a title lending company up to $2,pending final evaluation of the vehicleA week or later Mr [redacted] called and stated he wanted us to put everything back together and pay what he owedThe total owed is $1,for the work done to this pointI understand Mr [redacted] 's frustration but we didn't break his -truckWe went step by step with the diagnosis and recommendationsWe have done no wrong in this caseWe have yet to reassemble the engine and truck back togetherIf Mr [redacted] wishes to pickup the truck as is with the engine dismantled we will settle for $1,Otherwise we will proceed with the rein station and the total of $will be due in fullWe will wait to hear from Mr [redacted] as to what he would like us to do
Complaint: [redacted] I am rejecting this response because: the initial estimate for repairs was I explained to the repair shop that I would not pay until the vehicle was runningThis is the first I am hearing of the fuel pump needing to be replacedThis response is very incorrectI was not informed of the new estimate until almost a month later after I called several timesBeing told I would receive a call back and not receiving a call backAnother issue is we were not informed that there would be a title loan that would have to be taken outWe were Informed we could make payments on the repairs which we were later Informed it was through a title loan they have been misleading for the startAnd now they are wanting to keep the vehicle based on liesI would just like to come to an agreement because as they stated after all these repairs the vehicle is still not running Regards, [redacted] ***
Sergeant Clutch Discount Transmission & Auto Repair Shop June 15,To Whom It May Concern # [redacted] , Mr [redacted] called our office on the morning of April 17, He was complaining that his [redacted] pickup truck with 289,miles was having problems such as sputtering, loss of power, gas smell, low on motor oil, making noise, and check engine light onWe towed the truck into the shop and performed a Free Performance Check including checking the computer for codesWe found several codes relating to the problem he was experiencingThe codes are as followed PMultiple Cylinder Misfire, PClinder #Misfire, PCylinder #Misfire and PPower Steering Switch FailureThe mechanic also noted the valve cover gaskets leaking, oil sending unit leaking, and oil filter housing seal leakingAt this point in time it would of been incorrect for us to assume he needed a complete engineThe customer was advised of our findings and the recommend repair serviceWhich included new spark plugs, air filter, throttle body cleaning, pcv valve, valve cover gaskets, oil sending unit and laborThe grand total for the repairs inluding tow bill was $Mr [redacted] gave authorization to proceed with the repairsOnce all the repairs were made the truck was started and testedThe truck still showed signs of an engine problemAfter further testing and checking of the engine it was determined to be an internal problem with the engineOn April 30, Mr [redacted] was explained all the details involing his truckHe approved an Internal Inspection of the Engine for $on April 30thAfter we removed the enigne assembly and inspcted itWe found mulitlpe problems and recommended a replacement engine with the new parts we already put onMr [redacted] was given two estimates to replace the engine and the prior repairsThe first estimate was for a New Long Blok Motor $6,or $4,for a used replacement plus any misc partsAt this point the customer was not happy but did ask about payment plansHe expressed interest in the New Long Block estimate for $6,pending approval for financing and payment plansMr [redacted] 's mother applied for credit with Springleaf financial and wasn't approvedWe were able to get him approved with a title lending company up to $2,pending final evaluation of the vehicleA week or later Mr [redacted] called and stated he wanted us to put everything back together and pay what he owedThe total owed is $1,for the work done to this pointI understand Mr [redacted] 's frustration but we didn't break his -truckWe went step by step with the diagnosis and recommendationsWe have done no wrong in this caseWe have yet to reassemble the engine and truck back togetherIf Mr [redacted] wishes to pickup the truck as is with the engine dismantled we will settle for $1,Otherwise we will proceed with the rein station and the total of $will be due in fullWe will wait to hear from Mr [redacted] as to what he would like us to do
When [redacted] 's son first called into the shop he was given a labor only price estimate and estimate for time to complete the jobThat estimate was based on the workflow when he first called inThe customer did not bring the car in for several days laterDue too many unforeseen circumstances in the repairing of automobilesWe can only estimate, not promise a completion time In regards to this vehicle and the noise complaint we have road tested it and checked itWe don't hear any major noises or problemsThe car is very noisy with the aftermarket air intake and exhaustThere may be sight noise coming from the clutch throwout bearing but nothing to be concerned with at this timeThe throwout bearing is in a place that can not be checked without removing the entire transmission and clutch The problem with customers providing there own parts is we have no control over brand quality and part reliabilityAnytime a customer provides any part or parts We as the Shop do not give any type of parts warrantyThe only part warranty the customer has is any offered by the manufacturer of the partWe give a Workmanship warranty onlyMeaning the part or parts were replaced properlyIf the part or parts fail the labor charge would be charged again to the customerThe only time a parts and labor warranty is given is when we provide the parts and labor We offer Free Towing with certain major repairsMeaning when we provide the parts and the laborNot for labor onlyIn this case we have placed all the clutch parts correctlyThere is only one way to put the clutch on correctlyIf it was not installed correctly it would not workIn this case the clutch is workingIts not unusual for a throwout bearing to be defective or make noiseBut that is not our faultIts the part manufacturer faultSo if there are any problems with the clutch parts or throwout bearing a labor charge would be due in order to replace the parts againIts also the customers duty to have the parts warrantied and brought to the shopAs you can see there many issues when customers providing there own partsWe will be happy to go on a road test with the customer to verify the noise and operation of the clutch Thank you, Sergeant Clutch Transmissions & Automotive Repair Walzem RdSan Antonio TX, [redacted]
On May 3, the Jaguar X-type was towed into our shopThe complaint was the car was over heating, leaking coolant and had been parked for awhileAfter the mechanic checked the car it was determined we needed to replace the fuel pump assembly, spark plugs and radiatorThe customer agreed to the estimate price of $2,on May 15, After the repairs were made the car still had problemsWe told the customer that it still had problemsWe explained that the battery was not holding a charge and it was preventing us from further diagnosing the carCustomer stated the battery was fairly newWe explained that it was not holding a charge and needed a new batteryThe customer finally gave approval to replace the batteryWe told the customer that due to the large amount of money owed we need a payment of at least $to move forwardCustomer stated they wanted the car running firstWe explained we could go no further until payment had been madeThe customer stopped communicating with us and several months passedOn Sept1, a storage/lien letter was mailed outMore than days passed before the customer started calling about the carWe explained the car still had problemsWe need to start with a battery and whatever parts we found to be badWe told customer that we needed a payment firstThey stated they wanted the car running and that they were going to get a title loan to pay for the repairs Once again we were at a stand stillThen the customer writes to the Revdex.comWe have since replaced the battery and rechecked the carAt this time the problem shows to be a bad fuel pumThis car is equip with fuel pumps a main and a secondaryThe first pump we replaced was the main fuel pump which was not workingNow the secondary fuel pump needs to be replacedWith this fuel pump replacement it should get the car up and runningOf course the price of repairs is going to go higher with the additional parts and laborWe have gone as far as we can without receiving a paymentThe amount of repairs will be over $We are not asking for the full paymentWe just need at least $to move forwardWe are not a bank we are a small business and have a lot of time and money invested in this carAt this point we are at a stand still
Please see the attached invoice
Sitting here almost hourshours ago I was told 2.5-hour fixNot one tire is on my car at this pointFirst they ordered wrong size part and that was a delayNow three guys are struggling with one brake like they have no idea what to dowith itLast time I come here!
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ..this is the 3rd time I go to them and every time they inspect it and give me a price..yea they gave me a price and [redacted] said ur truck will be running for the 875$ then they call me two weeks later saying what ever they did to my truck putting all the stuff on they put on never worked??i dont get it..the OTHER times I gone to them they give me one price and fix my cars now its o ur car is not gonna run for the 875$ its gonna take more??i had a honda they fixed for me and when they did there inspection after they gave me a price and said ur car will be running and they ended up fixing iy,but when they called me they told me its ur motor do u wanna fix it I said yes and this is with my honda I had before..so what are they saying they just guessed what the problem was..I fix houses and what ever price I give some one the first time to fix there house.im not gonna go back and be like o the door is not tje issues its ur roof..if I would of known from the start that it was the motor on my truck I never would of let them fix it cause I dont have that kind of money,but no they told me from the start its gonna ne 875$ [redacted] SAID and my truck will be running..what kind of business are they running to be giving people wrong prices and guessing whats wrong..firat its was minor stuff then two weeks later its my motor.doesn't matter how many miles it has it was running good and been running like a champ.they told me 875$ and we will get it running.yes I told them to open my block up I didn't know what to do anymore,I felt like I was being rob and taken advantage..I know how they work..there first inspection schould find the problem rite away like thwy done for me before in the past,but now there test was wrong??i want my truck running for the 875$.ill pay the eztra for them opening my motor but im not paying for a new one or rebuilt..I was told it would be running for the 875$..I guess I need to bring the news into this..cause this is not rite at all..I guess the third time me going to them was the charm they screwed me
Complaint: [redacted] I am rejecting this response because: This business has the facts wrong The simple truth is I took my DODGE speed manual transmission diesel truck in to SGT CLUTCH TO FIX A HARD SHIFTING ISSUE I found in early JUNE that the clutch DOES NOT release the CLUTCH PARTS in order to shift the gears At that time SGT CLUTCH's mechanic concurred with me that it is not fixed after the two earlier trips in Therefore, when this business told me in March I ONLY needed to have the transmission rebuilt and that ALL OTHER PARTS where in GOOD SHAPE, they have NOT correctly diagnosed the cause of the ORIGINAL problem And as of today and $later, and after total trips to SGT CLUTCH, the problem has not been fixed Again, on the 2nd time in they replaced the HYDRAULIC SYSTEM and on the 3rd trip on JUNE 15th told me the CLUTCH PARTS NEEDED to be replaced I bought a new pressure plate for $in June and took it to SGT CLUTCH because [redacted] , the service manager, told me he would install it for me at no cost Only after SGT CLUTCH replaced the clutch disk and pressure plate, found that did not fix it The issue with the flywheel is also simple, that part does not wear out, if anything, it would cause the clutch to slip and make it easier for the CLUTCH DISK to release So now I will like SGT CLUTCH to own up to the fact they should give me the $that I spent so far for which I got NO FIX done to my truck Next week when I'll have my local Dodge dealer repair shop fix my shifting problem then I will know what the REAL reason my truck reverse gear is hard to engage Regards, [redacted]
Sergeant Clutch Discount Transmission & Auto Repair Shop -0.25pt;">June 15,To Whom It May Concern # [redacted] , Mr [redacted] called our office on the morning of April 17, He was complaining that his [redacted] pickup truck with 289,miles was having problems such as sputtering, loss of power, gas smell, low on motor oil, making noise, and check engine light onWe towed the truck into the shop and performed a Free Performance Check including checking the computer for codesWe found several codes relating to the problem he was experiencingThe codes are as followed PMultiple Cylinder Misfire, PClinder #Misfire, PCylinder #Misfire and PPower Steering Switch FailureThe mechanic also noted the valve cover gaskets leaking, oil sending unit leaking, and oil filter housing seal leakingAt this point in time it would of been incorrect for us to assume he needed a complete engineThe customer was advised of our findings and the recommend repair serviceWhich included new spark plugs, air filter, throttle body cleaning, pcv valve, valve cover gaskets, oil sending unit and laborThe grand total for the repairs inluding tow bill was $Mr [redacted] gave authorization to proceed with the repairsOnce all the repairs were made the truck was started and testedThe truck still showed signs of an engine problemAfter further testing and checking of the engine it was determined to be an internal problem with the engineOn April 30, Mr [redacted] was explained all the details involing his truckHe approved an Internal Inspection of the Engine for $on April 30thAfter we removed the enigne assembly and inspcted itWe found mulitlpe problems and recommended a replacement engine with the new parts we already put onMr [redacted] was given two estimates to replace the engine and the prior repairsThe first estimate was for a New Long Blok Motor $6,or $4,for a used replacement plus any misc partsAt this point the customer was not happy but did ask about payment plansHe expressed interest in the New Long Block estimate for $6,pending approval for financing and payment plansMr [redacted] 's mother applied for credit with Springleaf financial and wasn't approvedWe were able to get him approved with a title lending company up to $2,pending final evaluation of the vehicleA week or later Mr [redacted] called and stated he wanted us to put everything back together and pay what he owedThe total owed is $1,for the work done to this pointI understand Mr [redacted] 's frustration but we didn't break his -truckWe went step by step with the diagnosis and recommendationsWe have done no wrong in this caseWe have yet to reassemble the engine and truck back togetherIf Mr [redacted] wishes to pickup the truck as is with the engine dismantled we will settle for $1,Otherwise we will proceed with the rein station and the total of $will be due in fullWe will wait to hear from Mr [redacted] as to what he would like us to do
Complaint: [redacted] I am rejecting this response because: the initial estimate for repairs was I explained to the repair shop that I would not pay until the vehicle was runningThis is the first I am hearing of the fuel pump needing to be replacedThis response is very incorrectI was not informed of the new estimate until almost a month later after I called several timesBeing told I would receive a call back and not receiving a call backAnother issue is we were not informed that there would be a title loan that would have to be taken outWe were Informed we could make payments on the repairs which we were later Informed it was through a title loan they have been misleading for the startAnd now they are wanting to keep the vehicle based on liesI would just like to come to an agreement because as they stated after all these repairs the vehicle is still not running Regards, [redacted] ***
Sergeant Clutch Discount Transmission & Auto Repair Shop June 15,To Whom It May Concern # [redacted] , Mr [redacted] called our office on the morning of April 17, He was complaining that his [redacted] pickup truck with 289,miles was having problems such as sputtering, loss of power, gas smell, low on motor oil, making noise, and check engine light onWe towed the truck into the shop and performed a Free Performance Check including checking the computer for codesWe found several codes relating to the problem he was experiencingThe codes are as followed PMultiple Cylinder Misfire, PClinder #Misfire, PCylinder #Misfire and PPower Steering Switch FailureThe mechanic also noted the valve cover gaskets leaking, oil sending unit leaking, and oil filter housing seal leakingAt this point in time it would of been incorrect for us to assume he needed a complete engineThe customer was advised of our findings and the recommend repair serviceWhich included new spark plugs, air filter, throttle body cleaning, pcv valve, valve cover gaskets, oil sending unit and laborThe grand total for the repairs inluding tow bill was $Mr [redacted] gave authorization to proceed with the repairsOnce all the repairs were made the truck was started and testedThe truck still showed signs of an engine problemAfter further testing and checking of the engine it was determined to be an internal problem with the engineOn April 30, Mr [redacted] was explained all the details involing his truckHe approved an Internal Inspection of the Engine for $on April 30thAfter we removed the enigne assembly and inspcted itWe found mulitlpe problems and recommended a replacement engine with the new parts we already put onMr [redacted] was given two estimates to replace the engine and the prior repairsThe first estimate was for a New Long Blok Motor $6,or $4,for a used replacement plus any misc partsAt this point the customer was not happy but did ask about payment plansHe expressed interest in the New Long Block estimate for $6,pending approval for financing and payment plansMr [redacted] 's mother applied for credit with Springleaf financial and wasn't approvedWe were able to get him approved with a title lending company up to $2,pending final evaluation of the vehicleA week or later Mr [redacted] called and stated he wanted us to put everything back together and pay what he owedThe total owed is $1,for the work done to this pointI understand Mr [redacted] 's frustration but we didn't break his -truckWe went step by step with the diagnosis and recommendationsWe have done no wrong in this caseWe have yet to reassemble the engine and truck back togetherIf Mr [redacted] wishes to pickup the truck as is with the engine dismantled we will settle for $1,Otherwise we will proceed with the rein station and the total of $will be due in fullWe will wait to hear from Mr [redacted] as to what he would like us to do
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
When [redacted] 's son first called into the shop he was given a labor only price estimate and estimate for time to complete the jobThat estimate was based on the workflow when he first called inThe customer did not bring the car in for several days laterDue too many unforeseen circumstances in the repairing of automobilesWe can only estimate, not promise a completion time In regards to this vehicle and the noise complaint we have road tested it and checked itWe don't hear any major noises or problemsThe car is very noisy with the aftermarket air intake and exhaustThere may be sight noise coming from the clutch throwout bearing but nothing to be concerned with at this timeThe throwout bearing is in a place that can not be checked without removing the entire transmission and clutch The problem with customers providing there own parts is we have no control over brand quality and part reliabilityAnytime a customer provides any part or parts We as the Shop do not give any type of parts warrantyThe only part warranty the customer has is any offered by the manufacturer of the partWe give a Workmanship warranty onlyMeaning the part or parts were replaced properlyIf the part or parts fail the labor charge would be charged again to the customerThe only time a parts and labor warranty is given is when we provide the parts and labor We offer Free Towing with certain major repairsMeaning when we provide the parts and the laborNot for labor onlyIn this case we have placed all the clutch parts correctlyThere is only one way to put the clutch on correctlyIf it was not installed correctly it would not workIn this case the clutch is workingIts not unusual for a throwout bearing to be defective or make noiseBut that is not our faultIts the part manufacturer faultSo if there are any problems with the clutch parts or throwout bearing a labor charge would be due in order to replace the parts againIts also the customers duty to have the parts warrantied and brought to the shopAs you can see there many issues when customers providing there own partsWe will be happy to go on a road test with the customer to verify the noise and operation of the clutch Thank you, Sergeant Clutch Transmissions & Automotive Repair Walzem RdSan Antonio TX, [redacted]
On May 3, the Jaguar X-type was towed into our shopThe complaint was the car was over heating, leaking coolant and had been parked for awhileAfter the mechanic checked the car it was determined we needed to replace the fuel pump assembly, spark plugs and radiatorThe customer agreed to the estimate price of $2,on May 15, After the repairs were made the car still had problemsWe told the customer that it still had problemsWe explained that the battery was not holding a charge and it was preventing us from further diagnosing the carCustomer stated the battery was fairly newWe explained that it was not holding a charge and needed a new batteryThe customer finally gave approval to replace the batteryWe told the customer that due to the large amount of money owed we need a payment of at least $to move forwardCustomer stated they wanted the car running firstWe explained we could go no further until payment had been madeThe customer stopped communicating with us and several months passedOn Sept1, a storage/lien letter was mailed outMore than days passed before the customer started calling about the carWe explained the car still had problemsWe need to start with a battery and whatever parts we found to be badWe told customer that we needed a payment firstThey stated they wanted the car running and that they were going to get a title loan to pay for the repairs Once again we were at a stand stillThen the customer writes to the Revdex.comWe have since replaced the battery and rechecked the carAt this time the problem shows to be a bad fuel pumThis car is equip with fuel pumps a main and a secondaryThe first pump we replaced was the main fuel pump which was not workingNow the secondary fuel pump needs to be replacedWith this fuel pump replacement it should get the car up and runningOf course the price of repairs is going to go higher with the additional parts and laborWe have gone as far as we can without receiving a paymentThe amount of repairs will be over $We are not asking for the full paymentWe just need at least $to move forwardWe are not a bank we are a small business and have a lot of time and money invested in this carAt this point we are at a stand still