Hanlees Davis Nissan

Business states that they have contacted the consumer directlyThe DMV paperwork has been processed and consumer is satisfied

I am rejecting this response because: When the other car with the factory Bluetooth was brought to me I told [redacted] , I am not being charged with the Bluetooth right? He said no it is the same price I went with that and when I signed the papers I did not realize that the price was different until I got home and called [redacted] the next day telling him about the price change It is my fault because I trusted [redacted] and the company that the price had not been changedWhen I asked him about not being charged for the blue tooth he should have been Man enough to tell me the truth and not just lead me to believe that it was all still the same priceThis is where I wrote on the paperwork from the deal that I would agree to purchase the car if I was not charged for the blue Tooth This is what I agreed to and this is not what the dealership did This is my complaint I wrote it on the paperwork This is what [redacted] agreed to but he changed the price to add the blue tooth Just tell me what you are doing so I can make choiceDon't change numbers and not tell a personI am saying this was not a good way to do business I still feel I was cheated because the price of the car I was dealing with is not the same price I was charged It was more than $just to add blue tooth and that is what I said I did not want to do I strongly disagree with this way this was treated This is my complaintI would hope that the Revdex.com could help me since I tried to take care of this myself and was not able too

As reviewing the marketing mailer, there is 'scratch, match, & win', and '7500' is matching number, with no dollar sign to indicate that is the winning amountOn the other side of the mailer, listing three possible prizes, which are $, CA lottery tickets, or $cashbased on the Card/mailer number located on both sides

Customer has met with sales manager, [redacted] at Hanlees Davis Nissan/Chevrolet few weeks ago regarding this matter, We did offer goodwill repair for the Buick on us for issues addressed soon after her purchase, Also she was given choices of few different sinariosUnwind the purchased vehicle back to us, and taking her old travehicle back with full payment of 'payoff' we as dealer paid off her old lienholder for Volvo with 207Kmiles on it in the amount of $Or- possibly purchase an alternative vehicle from us subject to credit approval, Ms [redacted] will not qualify for more expensive unit alone for financing especially with 3rd row seating requirement unless large downpayment towards the purchase or with qualified co-buyer [redacted] ***Hanlees Davis Nissan Chiles RoadDavis CA 95618Dealership Phone : 530-231-Fax: 530-231-3289http://hanleesdavisnissan.com

ON 6/9/, WITH INTENTION OF TRADING IN HIS *** VERSA SEDAN FOR A NEW *** SENTRA, DEALER OBTAINED SIGNED CREDIT APPLICATION (LAW FORM 750S-1) FROM CUSTOMER/APPLICANT, COMPLETED AND SIGNED BY *** ***, WHICH GIVES THE DEALER RIGHT TO RUN AND SUBMIT APPLICANT'S
INFORMATION FOR LENDING APPROVALS

At the time of her vehicle purchase, 1/3/2015, Ms*** came in and initially test drove a new Nissan Sentra without Bluetooth,During pricing negotiation, *** came to sales manager to notify the customer wish to have bluetooth handsfree feature included.Dealer has access to add an
aftermarket Bluetooth , installed by third party vendor, but not covered under factory warranty,Therefore we offered another Nissan Sentra in-stock with factory Bluetooth-equipped, and offered adjusted pricing, which was comparable to 'aftermarket added' Bluetooth cost, and she 'agreed' to the terms and adjusted pricing.This was not a mis-understanding, we did change the purchasing unit and they are priced differently, which was upon customer's request.Dealer has process of storing all legal documents signed by both parties, and dispose of other worksheets not needed for DMV, lender, or compliance standards.I believe Ms*** is referring to one of worksheet our salesperon used during the transaction, which is disposed of after the transaction has been completed.We apologize and will take action of correction with the salesperson, IF he has spoken to Ms***'s friend in any negative ways.Ms*** also came in to dealership and spoke with General Manager, concerning this matter, and he offered Paint protection plan at no cost to her, which she accepted. At this time, we do not agree with Ms*** 's dispute for $1000. Please feel free to contact via email or phone if have further questions, Best regards, *** ***Hanlees NissanChiles RoadDavis CA 95618*** ***

I am rejecting this response because: they tricked me into signing application because they said if I agree to the sale it will save time, as I stated before. You might as well have a person to be unconscious and sight the application for them, also I review your online reviews This is not the fist time this  dealership tricked potential customers in signing their application ....  I never acknowledged or agreed to have my credit or my Social security to be ran .....  I never signed anything other then the application (witch was a trick)  nor never I acknowledging that I am OK or agree to run my credit history by using my Social Security... I told multiple times that I don't my C.H to be ran.  This dealership has been involved in many other cases decides mine that are shady..  And they have taken advantage of customers. According to [redacted] and other online rating agencies.

As reviewing the marketing mailer, there is 'scratch, match, & win', and '7500' is matching number, with no dollar sign to indicate that is the winning amount. On the other side of the mailer, listing three possible prizes, which are $20000 , 2 CA lottery tickets, or $100 cash. based on the...

Card/mailer number located on both sides.

Business states that they have contacted the consumer directly. The DMV paperwork has been processed and consumer is satisfied.

I am rejecting this response because: When the other car with the factory Bluetooth was brought to me.  I told [redacted] , I am not being charged with the Bluetooth right?  He said no it is the same price.  I went with that and when I signed the papers I did not realize that the price was different until I got home and called [redacted] the next day telling him about the price change.  It is my fault because I trusted [redacted] and the company that the price had not been changed. When I asked him about not being charged for the blue tooth he should have been Man enough to tell me the truth and not just lead me to believe that it was all still the same price. This is where I wrote on the paperwork from the deal that I would agree to purchase the car if I was not charged for the blue Tooth.  This is what I agreed to and this is not what the dealership did.  This is my complaint.  I wrote it on the paperwork.  This is what [redacted] agreed to but he changed the price to add the blue tooth.  Just tell me what you are doing so I can make choice. Don't change numbers and not tell a person. I am saying this was not a good way to do business.  I still feel I was cheated because the price of the car I was dealing with is not the same price I was charged.  It was more than $1000.00 just to add blue tooth and that is what I said I did not want to do.  I strongly disagree with this way this was treated.  This is my complaint. I would hope that the Revdex.com could help me since I tried to take care of this myself and was not able too.

Customer has met with sales manager, [redacted] at Hanlees Davis Nissan/Chevrolet few weeks ago regarding this matter, We did offer goodwill repair for the Buick on us for issues addressed soon after her purchase, Also she was given choices of few different sinarios... Unwind the...

purchased vehicle back to us, and taking her old trade-in vehicle back with full payment of 'payoff' we as dealer paid off her old lienholder for Volvo with 207Kmiles on it in the amount of $6600. Or- possibly purchase an alternative vehicle from us subject to credit approval, Ms. [redacted] will not qualify for more expensive unit alone for financing especially with 3rd row seating requirement unless large downpayment towards the purchase or with qualified co-buyer.  [redacted]Hanlees Davis Nissan 5009 Chiles RoadDavis CA 95618Dealership Phone : 530-231-3000 Fax: 530-231-3289http://hanleesdavisni...⇄

Review: My husband and I bought a 2006 Honda Accord Coupe on 7/12/16, we put down a $1000.00, and we drove home. Had the car a week and the check engine light came on and the car starting running ruff. Called the dealership and they said there is a 30 day or 3000 mile warranty on the car per [redacted], plus we bought a warranty for $2000.00 that we were never made aware of. So anyhow [redacted] gave us the ok to take the car to Auburn Honda to get fixed. We took the car in. Auburn Honda called and stated they found code po303 misfire, pulled plugs fuel fouled. Possible leaking injector, tight valves, bad coil, misfires counted through several cycles but still runs rough, map voltage .95 too high recommend v/a plugs and coil to start. Ft and side engine mount torn. Rt side axle seal leaking. Your dealership gave us the run around after Auburn Honda inspected the vehicle. We would down to the dealership and be put on hold and then disconnected at least 5 or 6 times. Finally my husband spoke with [redacted] and told him the vehicle never passed smog that they illegally smog the vehicle and that the vehicle never had a safety inspection. In the state of California all used cars that are sold from a dealership get a safety inspection, the car we bought did not, because it had broken motor mounts. After my husband advised [redacted] of these issues, [redacted] stated return the car to us and we will give you your down payment back. My husband also stated who is going to pay for Auburn Honda's diagnostic test of $135.00? [redacted] said they would, so we brought the vehicle back to the dealership, gave [redacted] the 2 keys and asked for our down payment back and the $135.00, [redacted] said owe we don't have cash on hand nor can we write a check. I have called the dealership every day and all they say it's in corporates hands now. They will not give me corporates phone number of address. I have also called the finance company to let them know we no longer have the vehicle that the dealership has it. Please help me get my money back.Desired Settlement: I believe this dealership needs to refund my money plus punitive damages. My husband and I returned the car on 7/22/16 it's now 7/28/16, I can't get financing for another car because they have not contacted the finance company that we went through to get the car. I believe they owe me punitive damages or a good running car. The employees there are very cocky. [redacted], and [redacted] they are not professional at all. Thank youl

Review: On Thu, Jun 9, 2016 at 6:13 PM I meet with a sales rep at Hanlees Davis [redacted], Her name was [redacted], I told her I was there to see if I can trade in my current car for a new 2016, [redacted] Sentra, I had to offer 2014 [redacted] versa. I expand to Her ([redacted]) that I didn't want my credit to be checked or ran until I will see all the numbers, (my trade in value, plus new car, and what will be the ending price). she acknowledged my request, however said lets start application to get all your information, so if you do want to purchase it we will save time, I told her okay but don't run my credit score until all the number will be shown. she said sure of course. ones I saw that my appraisal was low I told them that I was not interested and walked away. couple days later I revered a latter from [redacted] credit score that my credit was ran. sales manager [redacted] keep trying to make me stay and buy the car I keep saying no. I think I was because they realized they ran my CR with out my acknowledgment or approval. after I reserved my letter from [redacted], I called and talk to their GM, I explained everything, he's replay was, call your attorney. I told him repeatedly that I did not authorize my CR to be rain and that they only reason I signed the application was to save time as it was stated by [redacted]. ([redacted]) GM was not helpful, and would not try to understand my complaint or concern.Desired Settlement: I would like my credit report to be corrected and that discipline will be taken against this dealerships and their GM ([redacted]). Also recommendation from Revdex.com best way to handle this problem and stop this illegal practice in tricking customers in to running their CR. when they clearly did not want it to be ran. people responsible for this fraud ( [redacted])

Business

Response:

ON 6/9/2016 , WITH INTENTION OF TRADING IN HIS 2015 [redacted] VERSA SEDAN FOR A NEW 2016 [redacted] SENTRA, DEALER OBTAINED SIGNED CREDIT APPLICATION (LAW FORM 750S-1) FROM CUSTOMER/APPLICANT, COMPLETED AND SIGNED BY [redacted], WHICH GIVES THE DEALER RIGHT TO RUN AND SUBMIT APPLICANT'S INFORMATION FOR LENDING APPROVALS.

Consumer

Response:

I am rejecting this response because: they tricked me into signing application because they said if I agree to the sale it will save time, as I stated before. You might as well have a person to be unconscious and sight the application for them, also I review your online reviews This is not the fist time this dealership tricked potential customers in signing their application .... I never acknowledged or agreed to have my credit or my Social security to be ran ..... I never signed anything other then the application (witch was a trick) nor never I acknowledging that I am OK or agree to run my credit history by using my Social Security... I told multiple times that I don't my C.H to be ran. This dealership has been involved in many other cases decides mine that are shady.. And they have taken advantage of customers. According to [redacted] and other online rating agencies.

Review: I purchased a 2008 Buick Enclave on 03/15/2015 which had 91000 miles on it for $16,999 in which has been in the shop with different problems since 03/26/15. I have contacted Nissan with my concerns explaining to them that I would like out of this vehicle its having to many problems.Desired Settlement: I would like out of this vehicle into another vehicle within same price. Must have 3rd row seating do to large family.

Business

Response:

Customer has met with sales manager, [redacted] at Hanlees Davis Nissan/Chevrolet few weeks ago regarding this matter, We did offer goodwill repair for the Buick on us for issues addressed soon after her purchase, Also she was given choices of few different sinarios... Unwind the purchased vehicle back to us, and taking her old trade-in vehicle back with full payment of 'payoff' we as dealer paid off her old lienholder for Volvo with 207Kmiles on it in the amount of $6600. Or- possibly purchase an alternative vehicle from us subject to credit approval, Ms. [redacted] will not qualify for more expensive unit alone for financing especially with 3rd row seating requirement unless large downpayment towards the purchase or with qualified co-buyer. [redacted]

Review: I received a promotional advertisement. It included a "scratch to win" area and also a plastic car key.The "scratch to win" box stated "scratch, match, win" and "you may be the lucky winner, you must match 3 amounts to win.*" My promotional card had 3 matching dollar amounts of 7,500 and right underneath stated "lucky winner". I was told because the plastic key and number did not match the one at the dealership, I did not win the money. I did not find anywhere on the promotional card where it stated the plastic key and number had to match in order to win the money.Desired Settlement: I would like the $7,500 I believe is due me through the promotion.

Business

Response:

As reviewing the marketing mailer, there is 'scratch, match, & win', and '7500' is matching number, with no dollar sign to indicate that is the winning amount.

Review: Special Finance Manager, [redacted], assured me he would mail me some floor mats for the 2013 Hyundai Elantra I purchased in March, 2014 and when I asked how soon I would receive them he indicated it would be just "a few days". After several emails asking about the status, and a few responses back from him, I still have not received the mats after nearly 3 months. My most recent email to him on June 2nd has gone unanswered. I have kept all the emails between him and myself. I feel that if he said he would send some floor mats to me, he should keep his word. This is poor customer service and I will certainly not ever go back to this dealership.It was also a 6 week drawn-out process trying to get a key made for the 2nd key fob I received at the time of the sale. I had to keep calling, emailing, etc. I felt like once I drove off the lot, I was no longer of any importance, the sale was made, and no need to ever follow through with any services. I FINALLY at least got the 2nd key made and sent to me with overnight delivery and I appreciate [redacted] in the Parts dept following through on that for me.Desired Settlement: Fulfill your word and please send me the mats.

Business

Response:

Customers complaint about promises not being delivered with us is unfortunate and unforgivable.

We work hard to create an atmosphere and provide service that is friendly, professional, and treats you with respect.

In short, we take pride in our personable dedication to our customers. Due to this human quality in our business we are also prone to some very human mistakes.

First, I would like to review and verify the promises to make sure customer's issue can be resolved in timely manner.

Please let us make it up to you in exchange for your valuable feedback.

If floor mats and key was promised during transaction, please forward the copy of 'due bill (half paper size paper with listed items)' or email from [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is, conditionally, satisfactory to me. (Note, I have already received the spare key mentioned in some of the Email correspondence copied and this is not part my my complaint). Following are email exchanges, as requested by Hanlee's dealership, from [redacted] documenting his statements to me that he would send me the Hyundai car mats. Since my last email to [redacted] on June 8th, I still have not received the mats and now it is July 2nd. Please now send the mats to me as [redacted] stated he would.

Review: I purchased a 2014 Nissian Sentra in Jan 2015. Hanlees in Davis Sales Rep [redacted]. He showed me one car that had cruise control but no bluetooth and after settling on one price, I wrote on the negotiation paperwork that I wanted Bluetooth but was not going to pay extra for it. I was waiting to go see the finance people and [redacted] had me go out to see another car that had factory Bluetooth. I told him it looked the same so this was ok as long as I didn't have to pay extra for the Bluetooth from the price we first agreed on. He said ya I know. I went to sign the paperwork and later I was looking over the price of the car and noticed that it was not the agreed price. I called [redacted] the next day and told him about it. He said it was and I told him I wanted to talk to a manager. He had me talk to the first Manager a women and she said everything was the same. I told her it wasn't and I wanted to talk to her manager. She had a person by the name of ** call me and we talked. He asked me to come down to the dealership on a day when [redacted] would be there so he could hear from both of us. I told him all he needed to so was look at the negotiation paperwork and he would see what the first price was and that I wrote I would not be paying extra for Bluetooth. He said he could not find that paperwork so couldn't see what I was talking about. He asked [redacted] to bring him the invoice of the first car. [redacted] brought in an invoice but it was not the same one. He looked at [redacted] and told him bring in the correct one. [redacted] did and ** said that since it has already gone to finance he could not do anything all he can do if give me a butler package. I told him that was not right. We signed the additional package paperwork. But I was not happy. I know they have this paperwork. It's part of the contract. How could that have gotten lost. That paperwork is my proof of what went on and how they raised the price of the car.Desired Settlement: I feel that even the manager ** understands that [redacted]nd the first manager did something wrong and it should be corrected. I understand that this happened in Jan 2015 but [redacted] has been bad mouthing me to my friend that also purchased a car from this dealership and that is not wright

Business

Response:

At the time of her vehicle purchase, 1/3/2015, Ms. [redacted] came in and initially test drove a new Nissan Sentra without Bluetooth,During pricing negotiation, [redacted] came to sales manager to notify the customer wish to have bluetooth handsfree feature included.Dealer has access to add an aftermarket Bluetooth , installed by third party vendor, but not covered under factory warranty,Therefore we offered another Nissan Sentra in-stock with factory Bluetooth-equipped, and offered adjusted pricing, which was comparable to 'aftermarket added' Bluetooth cost, and she 'agreed' to the terms and adjusted pricing.This was not a mis-understanding, we did change the purchasing unit and they are priced differently, which was upon customer's request.Dealer has process of storing all legal documents signed by both parties, and dispose of other worksheets not needed for DMV, lender, or compliance standards.I believe Ms. [redacted] is referring to one of worksheet our salesperon used during the transaction, which is disposed of after the transaction has been completed.We apologize and will take action of correction with the salesperson, IF he has spoken to Ms. [redacted]'s friend in any negative ways.Ms. [redacted] also came in to dealership and spoke with General Manager, concerning this matter, and he offered Paint protection plan at no cost to her, which she accepted. At this time, we do not agree with Ms. [redacted] 's dispute for $1000. Please feel free to contact via email or phone if have further questions, Best regards, [redacted]Hanlees Nissan5009 Chiles RoadDavis CA 95618[redacted]

Consumer

Response:

I am rejecting this response because: When the other car with the factory Bluetooth was brought to me. I told [redacted] , I am not being charged with the Bluetooth right? He said no it is the same price. I went with that and when I signed the papers I did not realize that the price was different until I got home and called [redacted] the next day telling him about the price change. It is my fault because I trusted [redacted] and the company that the price had not been changed. When I asked him about not being charged for the blue tooth he should have been Man enough to tell me the truth and not just lead me to believe that it was all still the same price. This is where I wrote on the paperwork from the deal that I would agree to purchase the car if I was not charged for the blue Tooth. This is what I agreed to and this is not what the dealership did. This is my complaint. I wrote it on the paperwork. This is what [redacted] agreed to but he changed the price to add the blue tooth. Just tell me what you are doing so I can make choice. Don't change numbers and not tell a person. I am saying this was not a good way to do business. I still feel I was cheated because the price of the car I was dealing with is not the same price I was charged. It was more than $1000.00 just to add blue tooth and that is what I said I did not want to do. I strongly disagree with this way this was treated. This is my complaint. I would hope that the Revdex.com could help me since I tried to take care of this myself and was not able too.