Hanlin Automotive, Inc

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*** *** ***
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*** ** ***
Daytime Phone: ###-###-####
E-mail: ***
Repair Issues:
Revdex.com:
To whom this may concern:
We have received a letter complaint from *** *** and we
have come to the attention of the situationI want to begin by stating that
once we gave *** *** her vehicle back, after replacing her four brand new
tires and the rear differential seals, she came back in to have her car washed
While she was driving here, she mentioned hearing a noiseWhen she asked what
it was, I told her that it might be her brakes but that I wasn’t positive
However, we did not inspect it and for all we know it could have been that the
tires where leaking, between the wheel and the tire which is a common chrome
issueIn the letter she stated that she went over to *** to have them look at it but they said that it wasn’t a
problem with the breaks but that the rotors needed to be resurfacedA
gentleman on her behalf called in explaining what had happened and I told him
that he could bring in the car back and that I would have my top mechanic could
take a look at itHowever, no one ended up bringing in the carIn the letter,
she mentioned that she did bring in
her car and that they had it for a few days and that they fixed it but no one
brought it inShe stated in the letter that she took it to her local *** dealership to explain what
she was hearing and that they said that they needed to rebuild her rear
differentialAlthough she said that they mentioned that if we changed the
seals, we never torqued the pinion bearing down to the proper specifications,
causing the pinion bearing to pre-maturely wear out, it is important to
understand that if they didn’t disassemble the car there is no guarantee that
this was the issue or if the pinion was low on fluid, causing there to be more
leaks, more friction, more heat and finally more noiseMeanwhile, I had been
talking to the gentleman the entire time*** *** ended up calling us back
mentioning that she wanted her money back when I previously told her I could have
taken a look at her car in the first place and later mentioned I could file a
claim through the insurance companyIf we had dealt with the situation earlier
I could have provided options for her like giving her a rental car until we
fixed her carDuring the telephone call, she involved my family, which had nothing
to do with this issue and then filed the complaintI entail that this provides
a better understanding of the matter and that we are able to process this
situation

From: Bob M*** Date: Mon, Aug 10, at 12:PMSubject: RE: *** *** body repairsTo: *** *** Timeline of events *** *** came to shop to drop car off for repairs At this
time he asked for an estimate for repairs to the front of his car, he was paying out of pocket for this When vehicle was ready and owner came in to pick upAt this time he went on to ask about getting a discount on the agreed price for the repairsI continued to tell him that we had an agreed price and that was the price we were chargingHe did not want to pay the priceAfter twenty minutes of him trying to haggle over the price he paid the full amount After two weeks the owner returned and told me and said we had damaged his left front fenderClearly to our inspection and the angle of the scratch it was due to a stone from the roadInitially I had denied the damage as being from the shopHe continued to push the issueSo to be fair I told him that I would write an estimate of repairs and split the cost with him 50/He agreed to the repairAt this time I pointed out other dents to this left front fenderHe stated he knows every scratch on his carHe did not know these dents were there till I showed them to him At this point we fixed the fender and he picked it upHe also pointed out some rough paint from previous repairs we did on his right bumper next to the wheel wellI buffed it out for himAt this point when picking up he pointed to damages that were on the rear of the bumper cover in an area we did not fixI told him at this point that they were there when he dropped the car offHe was right there pointing to the rear cover at the time off drop off so I assumed he saw the rear cover damageSo at pickup he says now we damaged the rear coverAt this point I told him we did not damage it and that we were finished with him and that we were not going to fix thisI told him that we were finished with all the free work that we were going to do for himThis seems to be the way it has been from the beginningTrying to get work for free or at a reduced price. Any questions please email meThank you. Bob M***

Review: I took my [redacted] in for 4 brand new tires and was recommended additional work that my truck needed( shocks, rear differential seals).I felt like I had got such a genuine referral from a friend that I felt I could really trust these guys. I WISH I NEVER DID!! It took forever for me to get my truck back, and once I finally got it back, the minute I drove it home I heard a loud, discomforting sound coming from the rear. I took it back to the owner, EDISON F[redacted] and he told me that it was my brakes. Well, I had just had my brakes done at [redacted] so it was still under warranty, so I took it back to them. They said my rotors needed to be resurfaced, but the noise was not coming from the brakes. I took it back to [redacted] and this time the owner told me that he fired the mechanic who worked on my truck. He said he would have his top mechanic work on it and this time it would get done right. They had my truck for a few more days and then I was told that everything was fixed. I got my truck back and still could hear that horrible sound. I got fed up and had enough, so I took it to my local [redacted] dealership and explained to them what I was hearing. Within a few hours, the service advisor called me and told me that I needed to rebuild my rear differential. They said who ever changed the seals never torqued the pinion bearing down to the proper specifications, causing the pinion bearing to pre-maturely wear out. I called the owner once again, and this time he said he's not paying for anything. He said he would file a claim through his insurance, and meanwhile I have no truck to drive! I am very dissatisfied with [redacted] and the way they handle their business! Now I feel like I have a bigger issue to deal with because of them!Desired Settlement: I just want my truck fixed right by a certified [redacted] tech or my money back.

Business

Response:

Daytime Phone: ###-###-####

E-mail: [redacted]

Repair Issues:

To whom this may concern:

We have received a letter complaint from [redacted] and we

have come to the attention of the situation. I want to begin by stating that

once we gave [redacted] her vehicle back, after replacing her four brand new

tires and the rear differential seals, she came back in to have her car washed.

While she was driving here, she mentioned hearing a noise. When she asked what

it was, I told her that it might be her brakes but that I wasn’t positive.

However, we did not inspect it and for all we know it could have been that the

tires where leaking, between the wheel and the tire which is a common chrome

issue. In the letter she stated that she went over to [redacted] to have them look at it but they said that it wasn’t a

problem with the breaks but that the rotors needed to be resurfaced. A

gentleman on her behalf called in explaining what had happened and I told him

that he could bring in the car back and that I would have my top mechanic could

take a look at it. However, no one ended up bringing in the car. In the letter,

she mentioned that she did bring in

her car and that they had it for a few days and that they fixed it but no one

brought it in. She stated in the letter that she took it to her local [redacted] dealership to explain what

she was hearing and that they said that they needed to rebuild her rear

differential. Although she said that they mentioned that if we changed the

seals, we never torqued the pinion bearing down to the proper specifications,

causing the pinion bearing to pre-maturely wear out, it is important to

understand that if they didn’t disassemble the car there is no guarantee that

this was the issue or if the pinion was low on fluid, causing there to be more

leaks, more friction, more heat and finally more noise. Meanwhile, I had been

talking to the gentleman the entire time. [redacted] ended up calling us back

mentioning that she wanted her money back when I previously told her I could have

taken a look at her car in the first place and later mentioned I could file a

claim through the insurance company. If we had dealt with the situation earlier

I could have provided options for her like giving her a rental car until we

fixed her car. During the telephone call, she involved my family, which had nothing

to do with this issue and then filed the complaint. I entail that this provides

a better understanding of the matter and that we are able to process this

situation.