Hanna's Auto Works & Recycling

February 9, 2016Dear [redacted] ***Customer agreed to and told me to pull another transmission out for himHe then called hours later to change his mindBy then I had already pulled the transmission out of the vehicle so the order could not be cancelledCustomer picked up the transmission 4-days later and was fine with everything at that time.Customer should not have complained until the transaction was complete, Once this transaction was complete, customer was satisfied with purchase,Regards Anthony H Owner

February 9, 2016Dear *** ***Customer agreed to and told me to pull another transmission out for himHe then called hours later to change his mindBy then I had already pulled the transmission out of the vehicle so the order could not be cancelledCustomer picked up the transmission 4-days
later and was fine with everything at that time.Customer should not have complained until the transaction was complete, Once this transaction was complete, customer was satisfied with purchase,RegardsAnthony H. Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:He claims I am a happy customer witch is a lie I asked for my money back since 1/5/when I was given the wrong part for my saturn suv was denied a week later I went back in he still refused to give me back a refund instead of a refund I was told I have to take the corect part that he finally had received I didnt even want to take the part but I had no choice refused to give me my refound refuse to let me speak to manager or owner part was not working I was forced to buy a new one from faulkner for with taxAttached you'll find the part and receipt for hanns auto works and recycling and my receipt for faulkner for the part I have bought directly from the dealerI am not a happy customer far from it after this matter is resolved I will never go nor recommend anyperson to go to hannas
Regards,
*** ***

February 9, 2016Dear *** ***;I had the part the customer ordered in my shop waiting for pick upCustomer waited a week before coming in to pick up the partCustomer has the part he ordered and should not have complained until the transaction was completeOnce this transaction was complete,
customer was satisfied with purchase.Regards,Anthony HOwner

February 9, 2016Dear *** ***Customer agreed to and told me to pull another transmission out for himHe then called hours later to change his mindBy then I had already pulled the transmission out of the vehicle so the order could not be cancelledCustomer picked up the
transmission 4-days later and was fine with everything at that time.Customer should not have complained until the transaction was complete, Once this transaction was complete, customer was satisfied with purchase,Regards
Anthony H.
Owner