Hannaford Supermarkets

This customer also contacted us through our website www.hannaford.comThe [redacted] NH store is contact the customer personallyThe store will have final say over any concession that may or may not be grantedThe case number on file for this customer is [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

If they agree to fill my scripts when I call in advance then all is resolvedBut if they continue to not fill them when I call in advance then we still have an issueIf I call on the 28th to have my scripts filled for the third then they should be filled that is ample time to fill themThats all I wantThe letter that brought me to this link does not contain anything from the business I am complaining about

We have forwarded the concern to the store management to review the concern and to contact the customer to discuss resolution

From: Store Payments - *** ***Sent: Tuesday, August 22, 2:PMTo: Consumer Relations ***; Store Payments - *** ***Cc: ***, ***; ***, ***; Messenger, ArtSubject: RE: Response Required for HANNAFORD Case #***, Store #*** Called and left *** message to return call, leaving my direct contact information Looks like card was taken out of the pinpad to soon causing a TOR (time out reversal) the funds will reverse back to the customer's account within 3-business daysAs for the other two transactions Hannaford's system will not allow the same amount at the same register be done within a time frame, transaction will be denied this is a safety catch for all partiesIf the store had decreased the transaction by a penny it would have gone thru as long as the customer had left the card in the pinpad for duration of the transaction to completed.*** *** Electronic Payment Specialist I

This case is being addressed internally by Consumer Relations Research Specialist *** ***She made contact with the customer on 8/18/and is working as a liaison between the customer and the Store so the Store can offer resolution to the customerOur case number is ***

From: ***, *** Sent: Saturday, February 24, 6:PMTo: Consumer Relations ***; ***, ***Cc: ***, ***; ***, ***Subject: RE: Response Required for HANNAFORD Case #***, Store ***
Hi ***, Our corporate partners sent a formal response to the Attorney General when this complaint was filed with them a few months agoThis customer has been advised to come back to the store and we will refund her money orderYou may close this case. Thanks, *** *** Hannaford Supermarkets *** *** ***
*** ** ***
** *** *** ***
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** *** Please consider the environment before printing this email

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am unable to mark the complaint resolved as the business has not responded to meI appreciate that they responded, but the complaint has not been resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I want my money back in full
Regards,
*** ***

We have created a case for this customer and forwarded the concern to our store payments department so that they can look into the credit card charges. The customer will then be contacted regarding.

If they agree to...

fill my scripts when I call in advance then all is resolved. But if they continue to not fill them when I call in advance then we still have an issue. If I call on the 28th to have my scripts filled for the third then they should be filled that is ample time to fill them. Thats all I want. The letter that brought me to this link does not contain anything from the business I am complaining about.

This customer also contacted us through our website www.hannaford.com. The [redacted] NH store is contact the customer personally. The store will have final say over any concession that may or may not be granted. The case number on file for this customer is [redacted].

:Thank you for contacting Hannaford. Please accept our sincere apologies for your recent shopping experience.Service animals are allowed to accompany a disabled customer inside the store during shopping visits.If the animal is not wearing a harness or vest, yet the customer informs the store...

that the animal is a service animal, the animal is allowed to accompany the customer inside the store. If the animal is not a service animal, and the customer does not indicate that the animal is a service animal, the store manager has the right to approach the customer in a respectful and discreet way and ask if the animal is a service animal.  Your reported experience is currently being researched by our Consumer Relations Team. For further follow up please contact our Customer Information Center at ###-###-#### and reference case number [redacted]. Again, thank you for contacting Hannaford. If we can further assist you, Ms. [redacted], please do not hesitate to let us know.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]