Hannon, D J & Sons Inc

November 14, 2017Revdex.comHoliday Dr., Suite 220Pittsburgh, PA 15220RE: ID#***Mr*** ***,Upon review of Mr***’s response, D.JHannon does not feel obligated to refund monies to customer.D.JHannon does provide hour emergency serviceAn emergency means any sudden or unforeseen occurrence involving a clear and immediate danger to life, property or environment, including serious breaks or defects in homeowner’s linesAccording to the customer, this leak had been occurring prior to his call on Saturday.D.JHannon did attempt to make it right with the customer, calling him Monday morning to schedule a tech to come out that same dayD.JHannon was more than willing to check our work and had it been a faulty repair, we would not have charged the customerMr*** could have easily cancelled with the other company, before they came to his house in the afternoonDue to customer’s lack of communication, he did not contact D.JHannon until later afternoon, after receiving other servicesAlso, according to our work order, no female adapters were used during installation of customer provided water heater.If you should have any further questions, please contact our office at the number listed belowThank you for your cooperation in this matter.Sincerely,Susan H***Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At no time did the technician indicate their would be an additional charge for installation.  Had I known there was going to be an additional charge, I would've installed the toilet myself.  When the technician was here, the only questionable service was the replacement of the toilet itself, which is why I contacted the insurance.  I didn't inquire about the installation service with the insurance, since I didn't see any reason to (based on comments from DJ Hannon technician).  When I contacted the insurance company my only question was about coverage for the fixture itself.  They didn't mention the installation and neither did I, again, because of my understanding that the service would be covered by the existing claim, based on conversations with DJ Hannon's technician.  Not only, did the technician failed to mention a service charge for installation, but he readily asked me to contact the office on Monday to schedule the installation to finish the job, once the issue of the fixture was resolved.  Furthermore, when I contacted the office to schedule the service the following Monday, a service charge for the installation was never mentioned.  Once more, had I known there would be a charge I would've installed the fixture myself.Additionally, and possibly more importantly, DJ Hannon had serviced my downstairs bathroom pipes in the fall, a service that took several days in the making, for which I was only charged once, with the understanding that it was all be part of one claim.  Therefore, bar their indication that the installation service was a separate charge, I understood it would be covered under the claim that caused them to come in the first place (toilet not flushing).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I guess my experience with DJ Hannon is just a perfect example of how they "stand behind their work". I paid a lot of money to have a simple service performed but they failed to accomplish that. When a company isn't competent enough to complete a simple service that they advertise the first time, would you call them back to try again? Probably not. I was foolish enough to give them another chance which they again failed to uphold something that they advertise (24/7 emergency service). I think any homeowner would agree that a leaking hot water tank encroaching on your new flooring would be considered an emergency. I guess when your plumber doesn't feel like coming out on a weekend, you have to come up with some excuse. DJ Hannon asked me for the name of the company I used and what repair was made via Revdex.com but when supplied with that information they still don't accept responsibility for their mistake and "don't feel obligated to refund the money". It must just be a coincidence that the hot water tank isn't leaking any more after the other plumbing company made the repair. It is quite apparent that DJ Hannon does not stand behind their work and never had any intention on making it right. I will never recommend DJ Hannon to anyone as it is clear that they are just out to make a quick buck and have no interest in the quality of their work. CONSUMERS BEWARE!
Regards,
[redacted]

November 8, 2017Revdex.com 400 Holiday Dr Suite 220 Pittsburgh, PA 15220RE: ID#[redacted]Mr. [redacted],This letter is regarding a customer complaint from Mr. [redacted], concerning his hot water tank installation.On Monday, October 16th, we contacted him at approximately...

9:30am and had to leave a voicemail, advising Mr. [redacted] that we could send a tech at no charge to check and/or repair leak. Without checking out leak, we cannot diagnose issue. Mr. [redacted] waited to call us back after the other company made the repair. During our conversation, I asked him what kind of repair was made, because he stated that the other company advised him it was a faulty install. He would not give me that information, but wanted reimbursed for the amount of money he had to pay this 'said' company. I also asked which company he had hired, and he did not give me that information either.Basically, I understand we did not provide service for him on Saturday, as requested, but we contacted him with our availability Monday morning. D.J. Hannon stands behind our work and has been in business for over 90 years. If we installed a product incorrectly, we will repair the problem and make it right, which is why we wanted to send a plumber to his residence. We would like to be informed of additional information, regarding his repair by another company.Sincerely,Susan H[redacted]Owner

February 1, 2016Revdex.com[redacted]RE: [redacted]Dear [redacted]This letter is in response to your letter dated 1 /5/16, in regards to Ms. [redacted].D.J. Hannon was first dispatched and called out on 1/2/16 to...

Ms. [redacted]'s residence, by [redacted], an insurance provided through ** Water Company, for a toilet overflowing.Work was completed, through [redacted], on 1/2/16. Technician ran closet auger through toilet. He then pulled toilet to check flange and nothing found to be stuck in toilet or flange. Tech concluded that toilet was old and not operating properly and recommended installation of new toilet. All of this work was billed and covered by [redacted] insurance claim.Tech then advised customer, it was her responsibility to contact her insurance ([redacted]), to check if installation of a new toilet was covered under her plan. She was then advised, by [redacted], that no fixtures, including toilets, were covered under her plan. If no fixtures are covered, that would mean labor would not be covered either. As stated in her complaint, “I was told fixtures were not covered”. Toilets are a fixture.Ms. [redacted] contacted our office on 1/4/16, to schedule installation of a customer provided toilet. Tech completed toilet installation on 1/6/16. Upon completion, tech asked for payment of $115.00 (1 1/2 hrs. labor, $70.00/hr. plus $10.00 supply line). D.J. Hannon’s terms of payment is due upon completion, which is stated at the bottom of all service orders. Customer refused to pay, because she stated this service was covered by [redacted].Through multiple phone calls with [redacted] and Ms. [redacted] agreed to pay $10.00 for the supply line, because supply lines are covered under her plan, leaving the customer with a balance of $105.00 (labor only).In closing, I do not understand Ms. [redacted]’s complaint. She was informed multiple times that fixtures (toilets) are not covered, meaning labor to install a toilet would not be covered either. Please be advised that the balance of $105.00 is still due and awaiting payment.If you should have any further questions, please contact our office at the number listed below. Thank you for your cooperation in this matter.Sincerely,Susan H[redacted]Owner, Sec/Tres.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had all intentions on giving DJ Hannon & Sons the opportunity to make it right and fix their mistake which is why I called them first on Saturday before calling anyone else. After DJ Hannon & Sons failed to provide 24/7 emergency service as they advertise, I called another plumbing company first thing Monday morning. I had already contacted another plumber first thing Monday morning and scheduled them to come to my residence that afternoon prior to DJ Hannon & Sons calling me back and leaving a message Monday morning.I was never asked what plumbing company I ended up using or what repair was made. I would be happy to provide the name of the plumbing company I used, the repair that was made, the invoice, as well as photos of the leaking hot water tank.The name of the plumbing company is [redacted]. The repair listed on the invoice states: Replaced leaking female adapter and re-threaded nipple on cold side into tank.I have now provided the remaining information that DJ Hannon & Sons has requested so they can make it right and stand behind their work as they state they do. If any further information is needed so I can receive my refund, I would be happy to do so.
Regards,
[redacted]