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Hannoush Jewelers, Inc.

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Reviews Hannoush Jewelers, Inc.

Hannoush Jewelers, Inc. Reviews (6)

My husband passed away this year and I recently brought his wedding ring to the Eastfield Mall store to ask if they could make a pendant from it so I could still keep him close to me.

They furnished me with a casting (front and back) of the suggested design of the pendant and I just loved it and told them to go ahead with it. Once the piece was completed and I picked it up, it was even more beautiful than I imagined it would be.

I rarely remove this and will treasure it for the rest of my life. I could not have been more pleased with their work.

My husband passed away this year and I recently brought his wedding ring to the Eastfield Mall store to ask if they could make a pendant from it so I could still keep him close to me.
They furnished me with a casting (front and back) of the suggested design of the pendant and I just loved it and told them to go ahead with it. Once the piece was completed and I picked it up, it was even more beautiful than I imagined it would be.
I rarely remove this and will treasure it for the rest of my life. I could not have been more pleased with their work.

My husband passed away this year and I recently brought his wedding ring to the Eastfield Mall store to ask if they could make a pendant from it so I could still keep him close to me.
They furnished me with a casting (front and back) of the suggested design of the pendant and I just loved it and told them to go ahead with it. Once the piece was completed and I picked it up, it was even more beautiful than I imagined it would be.
I rarely remove this and will treasure it for the rest of my life. I could not have been more pleased with their work.

Brought watch to [redacted] and left it for repairs. Within 24 hours of pickup it stopped working. This happened twice. Asked for refund, they said no.Brought watch to [redacted] Northampton store and left it there. Called a few times after about one month, got vague response, they had no idea when it would be ready. When it was ready (5-6 weeks later) I picked it up and after 24 hours it stopped working. Returned it for second repair, after I got it back the same thing happened. So I went back to store and asked for a refund. They said they did not have information at the store about the repair warranty when I asked for it. They said no refund. I spent 100 dollars for repair.Called [redacted] of customer service dept. and she said I should email Mr. [redacted] directly and "I'm sure he will get back to you." I emailed him and got no reply. I have given up on getting refund and just want the complaint registered.Desired SettlementIt would be appropriate for me to get a refund since my watch was not repaired. Business Response We strongly disagree with the situation regarding the customer's watch repair as she has reported. The customer brought her vintage pocket watch in to our Northampton location for repair on 9/9/13. As noted on the repair the watch, a manual wind, was no longer working. It was sent to our watchmaker for a free repair estimate. On 9/12 the store left a voice message for the customer advising her of two repair options and requesting her response. Her options were either to repair the original movement at a cost of $160.00 or to update the watch to a quartz (battery operated) movement for $100.00. The customer called the store 11 days later and gave the go ahead to have the watch movement converted to quartz. She insisted that the original watch hands be reused and not replaced. She was advised that the second hand would no longer work with this option. Work was completed on the customer's watch on October 1st. She picked it up on October 7th. The customer brought the watch back to the store on October 14th because the hands fell off. Her watch was sent back to the watchmaker who replaced the movement with one that would better accommodate her watch hands. Work was completed on November 12th and the customer picked up the watch on November 14th.On December 19th, the customer called [redacted] Jewelers corporate offices and left a customer service complaint regarding her watch on the phone operator's voice mail. The operator forwarded the message to the Northampton store. Three messages requesting that she contact the store were left by the Northampton assistant manager on the customer's voice mail on December 23, December 27th and January 2nd. The customer never returned her calls. On February 24th, 2014 the customer went to the Northampton store and stated her watch was not working and requested a refund. The [redacted] explained that [redacted] Jewelers has a six month warrantee on watch repair and that the store would gladly re-service her watch free of charge under the warrantee. The customer became agitated, stated she was in a hurry and wanted to see a copy of the watch warrantee. The store could not immediately produce one and the customer left without leaving her watch for service. The store located the warrantee and emailed it to the customer later that day. She responded in an email dated 2/26 that she was no longer going to pursue the matter and wished the store staff the best in our future. In its 30 years of operation, [redacted] Jewelers has worked hard to earn and maintain its good reputation with our valued clients. As jewelers and manufacturers, we stand behind everything we sell or service. We do not know what has taken place with this watch while in the customer's possession, but nonetheless, we are committed to honoring her warrantee in a timely fashion and would still like the opportunity to do so. Respectfully, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The watch does not work after a quartz battery was installed. The hands fell off. The company did not offer to replace the hands. I would like a refund for the repair. I do not want to bring the watch to [redacted] a third time. I understand the warranty is still an option but after two tries, I have had enough.My complaint still stands. I find it outrageous that a company with their revenue would deny a refund to a customer of 100 dollars. Final Business Response We stand by our offer to repair/replace the watch movement that was installed, which would include replacing the hands, under our warranty guidelines.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I would like to request a refund. It would be a waste of time to go through the process all over again with this company, since I already brought the watch to them twice.

Ring was defective, when repaired jeweler broke two of the emeralds. Tried to pass ** off as already brokenI purchased an engagement ring 14k white gold, with a .75k sapphire and two .33k emeralds. The gems were suppose to be AAA quality. I recieved emerald beryls instead of emeralds. I spent 2800 on the ring. The ring was defective and had to be repaired. The setting had to be ground down where the ring was improperly casted. During this process the north Dartmouth [redacted] store damaged the two beryl emeralds. I had the damage looked at at another [redacted] location and they said that one of the emeralds was chipped and the other whacked extremely hard with a tool or something. I took it back to the north Dartmouth [redacted] store where the sales person I bought the ring from tried to lie to me about the damage. He said the the damage was an inclusion in the stone and that the stones were not damaged. When I said that we had the damage assessed at a fellow [redacted] store he became very rude and treated me as if I didn't know what I was talking about. The whole experience since I bought the ring in December this year has been horrible. The ring is not even three months old and the stones have been broken as well as the defective setting and the horrible customer service. I would think that when a customer spends 2,800 on a ring that the customer service would be halfway decent. I'm a disabled veteran and I get treated as if I have no knowledge of the ring or of the damage that was done to the ring. I was lied to about the guarantee on the ring. When I purchased the ring the sales person said that the entire ring and emeralds and the sapphire would be covered but that was not the case as I found out later. I would like the money I spend on the ring back or the product that I was promised. A ring that has the real emeralds I paid for and a decent sapphire. Not the almost black sapphire I got and the the two pale green beryl emeraldsDesired SettlementEither replace the product with the product that was promised or give me my money back so I can buy a ring from a better jewelerBusiness Response This complaint should be directed to:[redacted]dba [redacted] Jewelers[redacted]North Dartmouth, MA XXXXXThis store is not a corporate owned [redacted] Jewelers store it is an [redacted] Franchise store.

Brought watch to [redacted] and left it for repairs. Within 24 hours of pickup it stopped working. This happened twice. Asked for refund, they said no.Brought watch to [redacted] Northampton store and left it there. Called a few times after about one month, got vague response, they had no idea when it would be ready. When it was ready (5-6 weeks later) I picked it up and after 24 hours it stopped working. Returned it for second repair, after I got it back the same thing happened. So I went back to store and asked for a refund. They said they did not have information at the store about the repair warranty when I asked for it. They said no refund. I spent 100 dollars for repair.Called [redacted] of customer service dept. and she said I should email Mr. [redacted] directly and "I'm sure he will get back to you." I emailed him and got no reply. I have given up on getting refund and just want the complaint registered.Desired SettlementIt would be appropriate for me to get a refund since my watch was not repaired. Business Response We strongly disagree with the situation regarding the customer's watch repair as she has reported. The customer brought her vintage pocket watch in to our Northampton location for repair on 9/9/13. As noted on the repair the watch, a manual wind, was no longer working. It was sent to our watchmaker for a free repair estimate. On 9/12 the store left a voice message for the customer advising her of two repair options and requesting her response. Her options were either to repair the original movement at a cost of $160.00 or to update the watch to a quartz (battery operated) movement for $100.00. The customer called the store 11 days later and gave the go ahead to have the watch movement converted to quartz. She insisted that the original watch hands be reused and not replaced. She was advised that the second hand would no longer work with this option. Work was completed on the customer's watch on October 1st. She picked it up on October 7th. The customer brought the watch back to the store on October 14th because the hands fell off. Her watch was sent back to the watchmaker who replaced the movement with one that would better accommodate her watch hands. Work was completed on November 12th and the customer picked up the watch on November 14th.On December 19th, the customer called [redacted] Jewelers corporate offices and left a customer service complaint regarding her watch on the phone operator's voice mail. The operator forwarded the message to the Northampton store. Three messages requesting that she contact the store were left by the Northampton assistant manager on the customer's voice mail on December 23, December 27th and January 2nd. The customer never returned her calls. On February 24th, 2014 the customer went to the Northampton store and stated her watch was not working and requested a refund. The [redacted] explained that [redacted] Jewelers has a six month warrantee on watch repair and that the store would gladly re-service her watch free of charge under the warrantee. The customer became agitated, stated she was in a hurry and wanted to see a copy of the watch warrantee. The store could not immediately produce one and the customer left without leaving her watch for service. The store located the warrantee and emailed it to the customer later that day. She responded in an email dated 2/26 that she was no longer going to pursue the matter and wished the store staff the best in our future. In its 30 years of operation, [redacted] Jewelers has worked hard to earn and maintain its good reputation with our valued clients. As jewelers and manufacturers, we stand behind everything we sell or service. We do not know what has taken place with this watch while in the customer's possession, but nonetheless, we are committed to honoring her warrantee in a timely fashion and would still like the opportunity to do so. Respectfully, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The watch does not work after a quartz battery was installed. The hands fell off. The company did not offer to replace the hands. I would like a refund for the repair. I do not want to bring the watch to [redacted] a third time. I understand the warranty is still an option but after two tries, I have had enough.My complaint still stands. I find it outrageous that a company with their revenue would deny a refund to a customer of 100 dollars. Final Business Response We stand by our offer to repair/replace the watch movement that was installed, which would include replacing the hands, under our warranty guidelines.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I would like to request a refund. It would be a waste of time to go through the process all over again with this company, since I already brought the watch to them twice.

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Description: Jewelers - Retail

Address: 120 Washington Avenue Ext., Albany, New York, United States, 12203

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