Hanover Cleaners & Tuxedo Rentals

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The letter I received in the mail that gives the owners statement says that I returned the tux on MondayI picked the tux up on Wednesday and returned it less than an hour laterThey said I would be refunded and I talked to the man on Thursday about the refundAll of that was in the report so I'm not sure why this statement is acceptable [redacted]

Good afternoon,This place didn't give me a receipt when I returned the tuxedoI was told that the refund would be given the next daySince reviving your last message, I called to talk to the owner about his allegations that I returned the tux on Monday when in fact it was WednesdayHe has not returned my phone call. Thank you*** ***

Mark F[redacted] contacted Revdex.com to respond to this case. He stated that he can understand that this must have caused frustration for this customer however the tuxedo was not returned in time to get it re sized before the event. The business is unable to refund for the service due to the time frame that...

passed from the pick up and when the customer brought it back on Monday.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The letter I received in the mail that gives the owners statement says that I returned the tux on Monday. I picked the tux up on Wednesday and returned it less than an hour later. They said I would be refunded and I talked to the man on Thursday about the refund. All of that was in the report so I'm not sure why this statement is acceptable. 
[redacted]