Hanover Your Pet

Revdex.com spoke with [redacted] from the businessThe business does not state this in writing or over the phone because each dog is different and they go over vet records and other important facts about the dogs before they are left to be boarded or the services are paid forIn the future they will state over the phone that if a dog is a mixed breed they will schedule an appointment to see the dog before the scheduled stay to make sure this is clearly understood by the pet ownerThe business has to go off of vet shot records and this dogs records state pit bull mixThe business can’t change that but have to take into account the other dogs on the premises at that time

Revdex.com spoke with the [redacted] ***She said that the business’s policy is that there are certain breeds they are no able to keep in the yard with other dogsThis policy is gone over in detail when a customer’s comes to board a breed of those typesThis customer decided to board their pet at that time and paid for the service after they returned to pick up the dogThis customer’s pet was confirmed to be a pit bull mix based off of veterinarian recordsThe dog was taken care of during the board and had staff pay attention and play with the dog during the stay, however, due to the type of breed it was not able to be out in the yard with other dogs

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I The *** explains that the business policy to not allow certain breeds to socialize with other dogs is explained in detail and that is untrue I was not told prior to boarding my dog that she would not be allowed to play with other dogs I was only told upon picking the dog up from boarding after I inquired Had they of told me that information I would not have boarded her thereI also do not believe it fair to discriminate based in breed and not on size or behavior.]
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with the [redacted]. She said that the business’s policy is that there are certain breeds they are no able to keep in the yard with other dogs. This policy is gone over in detail when a customer’s comes to board a breed of those types. This customer decided to board their pet...

at that time and paid for the service after they returned to pick up the dog. This customer’s pet was confirmed to be a pit bull mix based off of veterinarian records. The dog was taken care of during the board and had staff pay attention and play with the dog during the stay, however, due to the type of breed it was not able to be out in the yard with other dogs.

Revdex.com spoke with [redacted] from the business. The business does not state this in writing or over the phone because each dog is different and they go over vet records and other important facts about the dogs before they are left to be boarded or the services are paid for. In the future they will state over the phone that if a dog is a mixed breed they will schedule an appointment to see the dog before the scheduled stay to make sure this is clearly understood by the pet owner. The business has to go off of vet shot records and this dogs records state pit bull mix. The business can’t change that but have to take into account the other dogs on the premises at that time.

Revdex.com spoke with the [redacted]. She said that the business’s policy is that there are certain breeds they are no able to keep in the yard with other dogs. This policy is gone over in detail when a customer’s comes to board a breed of those types. This customer decided to board their pet at that time and paid for the service after they returned to pick up the dog. This customer’s pet was confirmed to be a pit bull mix based off of veterinarian records. The dog was taken care of during the board and had staff pay attention and play with the dog during the stay, however, due to the type of breed it was not able to be out in the yard with other dogs.

Review: Called to reserve a couple nights of boarding for my American bulldog at Hanoveryourpet. The person took my information and dogs information including breed to reserve the spot. Per the website, dogs that board are also included in day care. Based on that and the boarding info on the website and provided via phone, I assumed my dog would socialize and play while boarded. Upon picking her up I was advised that because of her breed ALONE, she was not allowed to play with other dogs. She has never been aggressive and plays nicely at other doggie day cares but at this business was not given the opportunity to play with others purely because of her breed. They further advised me (upon pickup) that they treat all mastiffs, cane corsos and select other large breeds this way. Had I known that she would not be treated as the website stated and that she would be isolated by no fault of her own I would never have taken her there. I just expect businesses to be fair. Had she misbehaved and had to be isolated that would be understandable but just to isolate based on breed is discriminatory and promotes breed mistreatment and stereotypes.Desired Settlement: Discrimination should be based on animal behavior not breed alone. I would request a change in company policy to remove this type of "racial" aka, breed discrimination.

Business

Response:

Revdex.com spoke with the [redacted]. She said that the business’s policy is that there are certain breeds they are no able to keep in the yard with other dogs. This policy is gone over in detail when a customer’s comes to board a breed of those types. This customer decided to board their pet at that time and paid for the service after they returned to pick up the dog. This customer’s pet was confirmed to be a pit bull mix based off of veterinarian records. The dog was taken care of during the board and had staff pay attention and play with the dog during the stay, however, due to the type of breed it was not able to be out in the yard with other dogs.

Business

Response:

Revdex.com spoke with the [redacted]. She said that the business’s policy is that there are certain breeds they are no able to keep in the yard with other dogs. This policy is gone over in detail when a customer’s comes to board a breed of those types. This customer decided to board their pet at that time and paid for the service after they returned to pick up the dog. This customer’s pet was confirmed to be a pit bull mix based off of veterinarian records. The dog was taken care of during the board and had staff pay attention and play with the dog during the stay, however, due to the type of breed it was not able to be out in the yard with other dogs.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I The [redacted] explains that the business policy to not allow certain breeds to socialize with other dogs is explained in detail and that is untrue. I was not told prior to boarding my dog that she would not be allowed to play with other dogs. I was only told upon picking the dog up from boarding after I inquired. Had they of told me that information I would not have boarded her there. I also do not believe it fair to discriminate based in breed and not on size or behavior.]

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I The [redacted] explains that the business policy to not allow certain breeds to socialize with other dogs is explained in detail and that is untrue. I was not told prior to boarding my dog that she would not be allowed to play with other dogs. I was only told upon picking the dog up from boarding after I inquired. Had they of told me that information I would not have boarded her there. I also do not believe it fair to discriminate based in breed and not on size or behavior.]

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the business. The business does not state this in writing or over the phone because each dog is different and they go over vet records and other important facts about the dogs before they are left to be boarded or the services are paid for. In the future they will state over the phone that if a dog is a mixed breed they will schedule an appointment to see the dog before the scheduled stay to make sure this is clearly understood by the pet owner. The business has to go off of vet shot records and this dogs records state pit bull mix. The business can’t change that but have to take into account the other dogs on the premises at that time.

Business

Response:

Revdex.com spoke with [redacted] from the business. The business does not state this in writing or over the phone because each dog is different and they go over vet records and other important facts about the dogs before they are left to be boarded or the services are paid for. In the future they will state over the phone that if a dog is a mixed breed they will schedule an appointment to see the dog before the scheduled stay to make sure this is clearly understood by the pet owner. The business has to go off of vet shot records and this dogs records state pit bull mix. The business can’t change that but have to take into account the other dogs on the premises at that time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,