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Hansel Toyota

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Hansel Toyota Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ I contacted customer to inform her that I could not find her in our databaseWe verified her name and spelling and still could not find herHer initial contact with us was in 2011, and that may be why I can't find herI asked her if she could forward the email she got from us so I could research where it is coming from so I could stop itShe said she might still have it and will forward it to me I did apologize for her experience in I will keep her contact information in case I need it in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have apparently marked all that I receive as spam, and still they keep coming, from ALL Hansel dealerships, not just this oneThey cheated me in 2011, and only if they refund the $7,they stole from me and remove me from all their databases will I withdraw the complaint, with reservationsHearing from them in any manner is extremely distressing to me after being so shamefully treated Final Business Response / [redacted] (4000, 9, 2015/07/22) */ We have gone back through our systems to make sure she is not receiving emails from usIf she is receiving emails from Toyota directly she must call them and ask to be removedI let her know that when I called and spoke with herAgain, the number for Toyota is XXX-XXX-XXXXShe can contact them as well Final Consumer Response / [redacted] (4200, 11, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint stands as writtenThe business is disreputable and needs to do business ethically or cease operations altogether

Initial Business Response /* (1000, 5, 2015/07/08) */
I contacted customer to inform her that I could not find her in our database. We verified her name and spelling and still could not find her. Her initial contact with us was in 2011, and that may be why I can't find her. I asked her if she...

could forward the email she got from us so I could research where it is coming from so I could stop it. She said she might still have it and will forward it to me.
I did apologize for her experience in 2011.
I will keep her contact information in case I need it in the future.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have apparently marked all that I receive as spam, and still they keep coming, from ALL Hansel dealerships, not just this one. They cheated me in 2011, and only if they refund the $7,500 they stole from me and remove me from all their databases will I withdraw the complaint, with reservations. Hearing from them in any manner is extremely distressing to me after being so shamefully treated.
Final Business Response /* (4000, 9, 2015/07/22) */
We have gone back through our systems to make sure she is not receiving emails from us. If she is receiving emails from Toyota directly she must call them and ask to be removed. I let her know that when I called and spoke with her. Again, the number for Toyota is XXX-XXX-XXXX. She can contact them as well.
Final Consumer Response /* (4200, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint stands as written. The business is disreputable and needs to do business ethically or cease operations altogether.

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Address: 1125 Auto Center Dr, Petaluma, California, United States, 94952-1101

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