Hansen & Associates, Inc. Reviews (2)
[redacted] ordered a survey on June 6, 2016. When ordering, he gave me his address, phone number, email address and the description of what he wanted surveyed. We prepared a "Confirmation of Work Ordered" form (see attached) and emailed it to him. About two weeks after we sent...
that off, I called [redacted] and left a message that we had not received the signed Work Order. I believe I made another call a week later. I had time involved in putting the required data together to start the survey which amounted to 1 hour of my time. After no response and as clearly noted on the Work Order, "IF YOU PLAN TO CANCEL PLEASE CONTACT HANSEN & ASSOCIATES, INC. IMMEDIATELY OR YOU WILL BE BILLED FOR WORK ALREADY COMPLETED", we sent an invoice to [redacted] for $130. He finally contacted me and claimed he did not order the survey. After a bit of an argument over the phone, he sent an email (see attached emails) stating that he filed an complaint with the Revdex.com.The next morning I returned an email stating we canceled the invoice and that I expected him to resolve the issue with the complaint he filed with the Revdex.com.The invoice has been canceled and a statement was also sent to [redacted] dated 07/19/2016 showing a zero balance. To the best of my knowledge, this is the first and only complaint filed against HAI with the Revdex.com in our 60 years of business. K. [redacted] H[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like for the record to state I did not place an order. He interpreted my request for a price as an order. Second I signed no contract and an email saying you have 3 days to cancel is not a binding contract in the state of Utah. The fine print in his email that he did not share with you clearly states Neither the footer nor anything else in this e-mail is intended or constitutes an electronic signature and/or legally binding agreement. I was never contact and no voice mails were left either. The only phone call was initiated by me when I received the invoice for services not contracted. In that phone call he claimed the email sent me was a contract and lack of response constituted acceptance. This violates Utah law from my understanding as a contract can not be put in place by non action. a contract requires positive action to be agreed on i.e. signature. when asking him to void the invoice his response was no. I let him know my next step was to file a complaint with the Revdex.com. He again declined to address the concern. I hung up and filled the complaint and immediately sent him an email with the details to insure I was giving him every opportunity to address my concerns.