I am rejecting this response because: The issue at hand is the appliances haven't been fixed After filing the original complaint with Revdex.com, Hansen Restoration has become more involved in the process, but as of this date, the appliances still aren't fixed Hansen is currently targeting the first week of February to fix the appliances But until that actually occurs I cannot agree that the situation is resolved
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: Sean J [redacted] Marketing Contact Phone: [redacted] Contact Email: [redacted] We have received Mr. [redacted] complaint. We apologize for the inconvenience we may have caused and take full... responsibility. We have agrred to reimburse Mr. [redacted] for the amount requested. The check has been placed in the mail and he should be receiving it very soon.
We would like to sincerely apologize for any inconvenience we may have caused Mr [redacted] in the process of getting his issue resolvedIt is our full intent to make sure his issue is taken care of as quickly as possibleAfter speaking to MrJosh F [redacted] with [redacted] Insurance this morning, he had informed us he has been waiting on the appliance company as well as Architectural Justice to provide him the quotes he needed to move forward, unfortunately do to the holidays over the past few weeks, those aspects have been delayed, which by no means is the fault of Mr [redacted] but is in the processThe appliance company as well as MrF [redacted] have a meeting with Mr*** on Wednesday of this weekWe have and will continue to do everything we can to resolve Mr***s issue as quickly as possible, we are at a bit of a stand still on our end as we wait for the estimates from the other companies as well as the meeting with Mr [redacted] and the insurance companyWe take our customers issues very seriously and can assure Mr [redacted] that we do not take this lightlyPer our conv***ation this morning with MrF [redacted] , he confirmed he has the information needed on our endWe apologize if there was any miscommunication on our end to Mr [redacted] regarding that factIf there is anything additionally we can do to aid in moving this issue along and resolved, rest assured we will do anything we canIn closing, again we would like to apologize to Mr [redacted] for any issues we may have caused him
I am rejecting this response because: The issue at hand is the appliances haven't been fixed After filing the original complaint with Revdex.com, Hansen Restoration has become more involved in the process, but as of this date, the appliances still aren't fixed Hansen is currently targeting the first week of February to fix the appliances But until that actually occurs I cannot agree that the situation is resolved
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: Sean J [redacted] Marketing Contact Phone: [redacted] Contact Email: [redacted] We have received Mr. [redacted] complaint. We apologize for the inconvenience we may have caused and take full... responsibility. We have agrred to reimburse Mr. [redacted] for the amount requested. The check has been placed in the mail and he should be receiving it very soon.
We would like to sincerely apologize for any inconvenience we may have caused Mr [redacted] in the process of getting his issue resolvedIt is our full intent to make sure his issue is taken care of as quickly as possibleAfter speaking to MrJosh F [redacted] with [redacted] Insurance this morning, he had informed us he has been waiting on the appliance company as well as Architectural Justice to provide him the quotes he needed to move forward, unfortunately do to the holidays over the past few weeks, those aspects have been delayed, which by no means is the fault of Mr [redacted] but is in the processThe appliance company as well as MrF [redacted] have a meeting with Mr*** on Wednesday of this weekWe have and will continue to do everything we can to resolve Mr***s issue as quickly as possible, we are at a bit of a stand still on our end as we wait for the estimates from the other companies as well as the meeting with Mr [redacted] and the insurance companyWe take our customers issues very seriously and can assure Mr [redacted] that we do not take this lightlyPer our conv***ation this morning with MrF [redacted] , he confirmed he has the information needed on our endWe apologize if there was any miscommunication on our end to Mr [redacted] regarding that factIf there is anything additionally we can do to aid in moving this issue along and resolved, rest assured we will do anything we canIn closing, again we would like to apologize to Mr [redacted] for any issues we may have caused him