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Hansen Tacker Company

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Complaint ID [redacted] is as follows:
Dream Street Graphics completed an install of spider graphics on a can am for this client on August 7, 2015.  This client called Dream Street Graphics on August 17, 2015, explaining that she just realized her graphics were very slightly off center.  We explained to the client that she was more than welcome to bring the can am back to our store, and have us look at the graphics.  The client was still unhappy and wanted to speak with the owner.  Our owner was in a training meeting with another employee at the time, and was unable to speak with her at that moment.  The client did however get to speak with our Operating Manager, Tim [redacted].  Shortly after the phone call ended, this client’s husband showed up at Dream Street Graphics, without the can am.  The client’s husband was irate, and had his voice raised when “speaking” with our Operating Manager.  Our Operating Manager politely asked him to leave the building.  The client’s husband was uncooperative and had to be escorted out, by the Owner and Operating Manager.  The client’s husband continued to be disruptive with personal threats against the Operating Manager.  The client’s husband wanted to know what time the Manager was off work, because he was “going to be back to kick his [redacted] A dream street employee had to call the Beech Grove Police Department due to the disturbance of the client’s husband.  The police units that arrived were Unit #[redacted], Unit #[redacted], and Unit #[redacted].  The client’s husband did speed off once he knew the police were on their way.  The Beech Grove Run #[redacted].  Dream Street Graphics did not press charges against the client’s husband, however; we do refuse service to both the client and her husband at this time. 
I have attached pictures of the decals we installed and our employees cleaning the can am after install.  There was a customer witness inside Dream Street Graphics at the time of this event as well.   If you would like any other details, we would be happy to provide those to you.    
Photos can be seen here.
https://www.[redacted]
Thank you,
Molly [redacted]
Administrative Assistant
[email protected]
317-784-7775
Fax: 317.784.9251

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