Hansen Wholesale

*** ***Revdex.comRevdex.com of San Diego, Orange, & Imperial CountiesViewridge Ave #200San Diego, CA 92123-1688RE: Rebuttal to Complaint Filed by *** ** on Hansen WholesaleID: ***Dear***:We have received your letter dated January 23,
regarding a customer's, ***,complaint on an order he placed with our company through *** (now called***) on 6/5/for $We would like to submit this information as ourrebuttal to be added to the claim, I D * ***.We received *** *** order for a set of gas fireplace logs and a gas burner fromBuy.com on 6/5/We processed this order for fulfillmentThe shipping addressprovided by *** ** was as follows:*** *** *** ** ***The two items were shipped using Federal Express separatelyThe logs shipped out onJune 6, and arrived at the shipping address on 6/13/The gas burner for thelog set was delayed, due to unavailability.On 6/18/2013, *** *** in Customer Service contacted *** ** about the backorder situationHe requested to retain the order and made no mention that the logswere not receivedThen, on 7/29/the burner became available and was shippedItwas delivered on 8/2/Please find attached the tracking documents issued byFederal Express for these deliveriesNo signature release was requested by the for thedeliveries.We never received notice from *** that this order was cancelledIn fact, as *** **states he thinks it was "auto-cancelled" on July 5, when his *** account received arefund for $from *** was notified that when the first part of theorder was fulfilled in JuneSo, if they refunded *** **, they made a mistake.We started contacting *** ** in September about this matterWe requestedpayment or for him to return the merchandise to usAfter making several attempts viaemail and leaving voice messages for him to call us about the matter, *** ** didn'trespond.Finally, in January 2014, after we submitted this account to AWA Collections did wefinally hear from *** **He demanded that we remove his account from collectionsWeexplained to him that the merchandise was delivered on two separate occasions and ifhe wished to retain it that we needed paymentOnce he paid we would've removed theaccount from the collections agencyHowever, he never responded to usInstead, hewrote a letter to *** about the situation.In his letter to you, he makes a lot of accusations about our company which are simplynot trueWe have done absolutely nothing illegalHe also never says he didn't receivethe deliveriesHe only wrote "I do not assume any responsibility for receiving theirproducts " because" I never signed for any of these two packages!" Yet, bothpackages were shipped to his home address and each had a different date of delivery.Our attempt to resolve this matter has gone unresolved, due to *** *** refusal tocooperate with usHe retained our merchandise, he refused to return it, and refuses topay for itAt this point, we can only assume that he has installed or has disposed of ourmerchandise*** ** needs to contact AWA Collections Agency to make payment forthe $that is dueIt is unfortunate that *** ** is being this uncooperative, as wewould've liked to have had this matter settled by now.Please review the attached supporting documents and please contact me should youneed further information.Sincerely, *** ***

February 2. Z015Revdex.comFax: 858-496-2141Attention: [redacted]Response to Complaint ID:[redacted], Dated 7/28/14The Pedestal Base was ordered for this customer at No Chal'le on our Order Number[redacted]and the product was delivered to the customer on 8/7/14....

The customer was sentemail notifications reprdiiiJ the No Charae order from 7/28/14 throup 8/5/14. Both the NoCharp Order and the Proof of Delivery are In this Fax Transmission.Thank you,[redacted]Operation ManaprsHansen Wholesale

Review: Hansen Wholesale claimed to ship me merchandises from a CANCELLED order, and then unlawfully demanded payment and sent me to debt collection agency!

Order#: [redacted] Date: 6/5/2013

Amount: $674.05

Problems:

Hansen Wholesale claimed to have shipped items from a CANCELLED order that was originally placed with [redacted] (in this order Hansen Wholesale was only the third-party market seller and all payment information was processed through [redacted]). After failing to collect money from [redacted] because the order was cancelled, Hansen Wholesale sent me to AWA collection using shipping address and held me responsible for the full amount of the merchandize ($674.05) plus interest. I am filing this complaint to request that this debt account be removed from my credit reports because I do not have any responsibility for this debt for the following reasons.

First, Hansen Wholesale does not have the right to collect any payment directly from me because I never placed an order directly with Hansen Wholesale. I placed an order (order #[redacted]) on [redacted]) on June 5th, 2013 and paid $674.05 in full using my PayPal account. (The itemized receipt from Hansen Wholesale provided by AWA Collection shows that the order #[redacted] from Hansen Wholesale is actually order # [redacted] from [redacted]). In this order, Hansen Wholesale is the market place seller of [redacted]. According to [redacted], "since all customer payment information is processed through [redacted] solely, the sellers are not able to refer this matter to collections." You can contact [redacted] directly at [redacted] and mention order number #[redacted] to confirm this information.

More importantly, according to Federal Trade Commission's Mail or Telephone Order Merchandise Trade Regulation Rule [redacted]), Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment. The order was in fact CANCELLED even though Hansen Wholesale totally denied it. I received an order cancellation email from [redacted] on July 5th, 2013 that the order was cancelled and $674.05 was refunded to my PayPal account. In an email that [redacted] later sent to me, [redacted] further verifies that "This order remained in Fulfillment status for 30 days with no shipment confirmation being received by [redacted] Shopping from the marketplace seller Hansen Wholesale. This order was auto-canceled on 7/5/13 by [redacted] Shopping because of the extended time in Fulfillment status." As a result, I should not be held responsible for the payment for a CANCELLED order.

Hansen Wholesale claimed that they shipped out the products to my address using Fedex tracking ([redacted] and[redacted]). First of all, it is unlawful to do that in the first place because the order was cancelled. Second, I do not assume any responsibility for receiving their products - I never signed for any of these two packages! Finally, the tracking numbers are not the proof that I received the products. Hansen Wholesale should have requested the "Direct Signature Required" service as the proof. According to Fedex, "All pieces with a declared value of $500USD or $500CAD or greater require a signature." Regardless, according to the federal law, I should not be held responsibility for paying for the order that was cancelled although Hansen Wholesale claimed that they shipped the products.

I had contacted Hansen Wholesale regarding this matter, but their representative ([redacted]) claimed on January 16, 2014 that "the order was never cancelled" (but in fact it was cancelled). I had also contacted [redacted] and was informed that they had "made several attempts to contacted the marketplace seller, Hansen Wholesale, regarding this matter, but have been unsuccessful in getting a response." AWA Collection has reported this to credit bureaus and simply refusedDesired Settlement: I would like to request Hansen Wholesale to (1) stop trying to collect payment from me; (2) instruct the collection agency (AWA Collection) to remove this debt account from my credit reports and discontinue any future correspondence with me regarding this debt within 30 days, and (3)provide me written notice that this debt has been settled. Otherwise I would reserve my rights to seek further legal assistance regarding this matter.

Business

Response:

[redacted]Revdex.comRevdex.com of San Diego, Orange, & Imperial Counties47 47 Viewridge Ave #200San Diego, CA 92123-1688RE: Rebuttal to Complaint Filed by [redacted] on Hansen WholesaleID: [redacted]Dear[redacted]:We have received your letter dated January 23, 2015 regarding a customer's, [redacted],complaint on an order he placed with our company through [redacted] (now called[redacted]) on 6/5/2013 for $674.05. We would like to submit this information as ourrebuttal to be added to the claim, I D [redacted].We received [redacted] order for a set of gas fireplace logs and a gas burner fromBuy.com on 6/5/2013. We processed this order for fulfillment. The shipping addressprovided by [redacted] was as follows:[redacted]The two items were shipped using Federal Express separately. The logs shipped out onJune 6, 2013 and arrived at the shipping address on 6/13/2013. The gas burner for thelog set was delayed, due to unavailability.On 6/18/2013, [redacted] in Customer Service contacted [redacted] about the backorder situation. He requested to retain the order and made no mention that the logswere not received. Then, on 7/29/2013 the burner became available and was shipped. Itwas delivered on 8/2/2013. Please find attached the tracking documents issued byFederal Express for these deliveries. No signature release was requested by the for thedeliveries.We never received notice from [redacted] that this order was cancelled. In fact, as [redacted]states he thinks it was "auto-cancelled" on July 5, when his [redacted] account received arefund for $674.05 from [redacted] was notified that when the first part of theorder was fulfilled in June. So, if they refunded [redacted], they made a mistake.We started contacting [redacted] in September 2013 about this matter. We requestedpayment or for him to return the merchandise to us. After making several attempts viaemail and leaving voice messages for him to call us about the matter, [redacted] didn'trespond.Finally, in January 2014, after we submitted this account to AWA Collections did wefinally hear from [redacted]. He demanded that we remove his account from collections. Weexplained to him that the merchandise was delivered on two separate occasions and ifhe wished to retain it that we needed payment. Once he paid we would've removed theaccount from the collections agency. However, he never responded to us. Instead, hewrote a letter to [redacted] about the situation.In his letter to you, he makes a lot of accusations about our company which are simplynot true. We have done absolutely nothing illegal. He also never says he didn't receivethe deliveries. He only wrote "I do not assume any responsibility for receiving theirproducts ... " because" ... I never signed for any of these two packages!" Yet, bothpackages were shipped to his home address and each had a different date of delivery.Our attempt to resolve this matter has gone unresolved, due to [redacted] refusal tocooperate with us. He retained our merchandise, he refused to return it, and refuses topay for it. At this point, we can only assume that he has installed or has disposed of ourmerchandise. [redacted] needs to contact AWA Collections Agency to make payment forthe $674.05 that is due. It is unfortunate that [redacted] is being this uncooperative, as wewould've liked to have had this matter settled by now.Please review the attached supporting documents and please contact me should youneed further information.Sincerely, [redacted]

Review: Ordered an Old Havana Fan costing $637.00 & charged my credit card.

I called the company to inform them of their error. I was told this was human error and I would have to pay an additonal $169.00 for the part they did not send me. Would not honor the price quoted and charged even though it was their error. Customer service was no help either. Totally fraudulent and unethical.Desired Settlement: need to honor their quote and make good on what was ordered and paid for

Business

Response:

February 2. Z015Revdex.comFax: 858-496-2141Attention: [redacted]Response to Complaint ID:[redacted], Dated 7/28/14The Pedestal Base was ordered for this customer at No Chal'le on our Order Number[redacted]and the product was delivered to the customer on 8/7/14. The customer was sentemail notifications reprdiiiJ the No Charae order from 7/28/14 throup 8/5/14. Both the NoCharp Order and the Proof of Delivery are In this Fax Transmission.Thank you,[redacted]Operation ManaprsHansen Wholesale