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Hansen's Hideaway

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Hansen's Hideaway Reviews (2)

Dear [redacted],
 
Although I realize more...

than 14 days has passed since this notification was sent to my email, I did want to follow up and let you know that I have communicated with the customer and, hopefully, resolved the issue by refunding $250 to her credit card. A copy of the email I sent to her follows.
Thanks again,
[redacted]

Review: Hansen's Hideaway is a vacation home that is rented in Lake Cuyamaca, California. We stayed there in February 2014 and paid a security deposit of $100.00. We stayed for a total of 3 nights. Upon leaving the house, we did everything that was stated in the literature and left the house in the condition requested. Upon trying to contact the owners multiple times via email and telephone messages, no one has contacted us since February. Unfortunately, we have stayed at this house twice and really loved it. It is unacceptable to not return the security deposit without contacting the customer and explaining why. As well, to not return any emails or telephone calls over a 6 month period is bad business.Desired Settlement: I'd like the owners of the vacation rental to return the $100.00 security fee.

Business

Response:

Dear [redacted],

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Description: Vacation Rentals

Address: 4671 Calle Mar De Armonia, San Diego, California, United States, 92120

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