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Hansma Automotive Service Inc

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Reviews Hansma Automotive Service Inc

Hansma Automotive Service Inc Reviews (5)

We'd like to thank you for bringing this to our attention and we apologize for the misunderstanding in regards to the tax rates and registration fees. Your paperwork is currently being processed by the Pennsylvania Department of Motor Vehicles. There is a difference between
registration fees and tax rates needed to properly register the vehicle in Philadelphia and the amount we collected from you when we delivered the vehicle to you. After review of your file, we will be satisfying this difference on your behalf. We will also be forwarding a check in the amount of $in full reimbursement of your deposit on the vehicle. As soon as your tags are received from DMV, we will forward them along with the check to you in Philadelphia. Thank you and have a wonderful holiday season

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have not been in any accidents nor have I caused any damage to their vehicle. Such huge damages that are not noticeable upon inspection and drop off of a vehicle is no longer the responsibility of the customer. The harassment and false claims is overbearing and needs legal action after this point.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Issues have already been addressed with customer.  Customer is completely satisfied with outcome.

In response to complaint #[redacted], we agree with the complainant that there are very fewinstances of problems with loaner vehicles while operating our business forover 25 years.  However, the vehicle inquestion was a brand new 2015 Infiniti Q50 with 762 miles on it when [redacted]Hassan took...

possession of it.  Thevehicle was returned to Infiniti of Massapequa with 1514 miles after one weekof use on February ** at 7:45PM.  Thevehicle was driven 752 miles while in the complainants’ possession.  The [redacted] reviewed the vehicle onFebruary [redacted] and noticed damage that was repaired haphazardly.  The [redacted] notified the complainantimmediately of his findings.  It appearsthis vehicle had been damaged while in the complainants’ possession and thenrepaired quickly using substandard methods. Spray paint was applied to mask the damage to the fender andbumper.  There is also evidence of“hammer marks” on the fender to straighten out dents.  There is no possible way this vehicle wouldhave been put into loaner service in this condition.  The vehicle was in perfect condition withonly 762 miles on it.  Afterconversations with the complainant, we believe the vehicle may have been usedwithout her knowledge and subsequently repaired in this substandardfashion.  Since the vehicle was under herresponsibility and in the parameters of her rental agreement, we’ve tried tospeak with the complainant about coming to an arrangement for repair but laterfound further damage and suggested the insurance company be notified.  We are extremely concerned that this vehiclemay have been involved in an accident while in the complainants’ responsibilitywhich is why we have requested our insurance company conduct an investigationto rectify this situation as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  I am awaiting a revised bill and will then need to receive a check...

from Infiniti Massapequa for half of the revised bill. If those criteria are met, I am satisfied with the outcome. 
Sincerely,
[redacted]

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