Hanwha Techwin America

Samsung has reviewed Mr [redacted] ’ complaint in regards to his DVR security camera system Unfortunately, Samsung Electronics America no longer handles security systems The division was taken over by a new business owner, Hanhwa Techwin America The correct channel Mr [redacted] needs to contact is Samsung Security & Monitoring Customer Support for assistance with his DVR security camera system Please have Mr [redacted] call ###-###-####, Monday – Sunday between 9am – 9pm for further assistance with his claim Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: [redacted] I am rejecting this response because: This issue was addressed with Israel (1-877-349-Ext2624) and Issac at your Repair Center 1-877-349-ExtI have called numerous times and discussed this issueI have used other TV's as well with HDMI as well and still have the issueYou have taken over the allotted amount of time provided by the Revdex.com to respond and have not even resolved my issueJust told me the same thing I have been doing beforeYou have HORRIBLE customer serviceI would not recommend your company to my worst enemy'sYou computer program doesn't have support right now eitherAnd your mobile app is a disgraceYou are SAMSUNGYou should be investing in your products.Please process my refundI have been waiting for months for this and you are just stalling by saying the same thing that has been said in previous phone conversations Best Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Eventually we could contact customer because customer was out on vacation.Anyway, we promised to provide In Warranty service and customer satisfied with it.Now we are waiting for serial # information from customer

When we contacted customer, customer wanted to get Replacement so we provided Brand new product as a replacement.But, now customer wants to get refund.As you know, customer should go to store to get a refund

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that there is no resolution to be had with this companyI am done dealing with themThey are wanting to refund me now, but only after sending in the old monitor to themI am not willing to do this because I am honestly not sure that I will receive a check back from them in a timely manner and cannot be without a monitor for an extended amount of timeThis has already gone on for far too long as it isThe monitor that I originally asked them to fix has since conveniently seemed to fix itself somewhatit still shuts off occasionally but works half the time so we do not rely solely on it for watching my infantbut it works for in a pinchI think I will cut my losses and be done with this whole ordealThey have been nothing but a headache and a burden I certainly do not need in my life right nowI have plenty to worry about as it is with a new babyThank you for looking into this, but please close this complaint entry out I do not wish to deal with this company any further and will keep in mind to not purchase any of their products in the future Regards, [redacted]

Actually customer has Samsung TV monitor UN55H6203.According to our investigation, this TV model support only X resolution.And, our product has no Auto monitor scanning function and basic supporting resolution is X 1024.So, there is mis-matching issue between DVR and
Monitor.That’s why monitor is going to black out. I guess this could be the solution. 1. Connect DVR to Monitor supporting X resolution.2. Turn on the power.(DVR and monitor)3. Change the DVR’s resolution to X 10804. Change the Monitor to customer’s. Anyway, our call agent will contact customer to explain

If customer want to get a refund, customer should contact the place customer purchased.We don’t refund customer directly.But we could support customer by providing replacement. Once customer contact us again, we will explain as above

We decided to refund and trying to contact customer.But, customer never picked up the phone and never replied to e-mail.Anyway, we are still waiting for customer’s reply from Sep11 Once we get a confirmation from customer, we will process it. I will update you continuously

Complaint: [redacted]
I am rejecting this response because: This issue was addressed with Israel (1-877-349-3149 Ext. 2624) and Issac at your Repair Center 1-877-349-3149 Ext. 9. I have called numerous times and discussed this issue. I have used other TV's as well with HDMI as well and still have the issue. You have taken over the allotted amount of time provided by the Revdex.com to respond and have not even resolved my issue. Just told me the same thing I have been doing before. You have HORRIBLE customer service. I would not recommend your company to my worst enemy's. You computer program doesn't have support right now either. And your mobile app is a disgrace. You are SAMSUNG. You should be investing in your products.Please process my refund. I have been waiting for months for this and you are just stalling by saying the same thing that has been said in previous phone conversations. 
Best Regards,
[redacted]

Samsung has reviewed Mr. [redacted]’ complaint in regards to his DVR security camera system.  Unfortunately, Samsung Electronics America no longer handles security systems.  The division was taken over by a new business owner, Hanhwa Techwin America.  The correct channel Mr. [redacted] needs...

to contact is Samsung Security & Monitoring Customer Support for assistance with his DVR security camera system.  Please have Mr. [redacted] call ###-###-####, Monday – Sunday between 9am – 9pm for further assistance with his claim.  Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.

Complaint: [redacted]
I am rejecting this response because: I never received a call from the third party or [redacted] nor have they left...

me a voicemail. This issue had been resolved on 072017 through a dispute I made with my credit card company. I received a full refund 433.41 on 072017 but I had to make numerous calls to [redacted] and spoke to Amy and another rep that kept telling me to wait for 3-5 days but when those days passed, no refund was credited to my account. I finally disputed with [redacted] and got  my refund permanently. 
Regards,
[redacted]

Eventually we could contact customer because customer was out on vacation.Anyway, we promised to provide In Warranty service and customer satisfied with it.Now we are waiting for serial # information from customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

When we contacted customer, customer wanted to get Replacement so we provided Brand new product as a replacement.But, now customer wants to get refund.As you know, customer should go to store to get a refund.

We called to customer twice a day everyday but never picked up and connected to VM directly.Would you please reach out to customer and ask her to contact us?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no resolution to be had with this company. I am done dealing with them. They are wanting to refund me now, but only after sending in the old monitor to them. I am not willing to do this because I am honestly not sure that I will receive a check back from them in a timely manner and cannot be without a monitor for an extended amount of time. This has already gone on for far too long as it is. The monitor that I originally asked them to fix has since conveniently seemed to fix itself somewhat... it still shuts off occasionally but works half the time so we do not rely solely on it for watching my infant.. but it works for in a pinch. I think I will cut my losses and be done with this whole ordeal. They have been nothing but a headache and a burden I certainly do not need in my life right now. I have plenty to worry about as it is with a new baby. Thank you for looking into this, but please close this complaint entry out I do not wish to deal with this company any further and will keep in mind to not purchase any of their products in the future.
Regards,
[redacted]