Happi Inn

We apologize profusely to the customers. Once we received this comment, we investigated the callsBoth individuals involved breached company policy and were strongly disciplinedOnce they return to work, they will re-take USMR's customer service training classes. Further, if this
behavior happens again, they will be terminatedPlease send the customers our sincerest apologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI appreciate the USR's swift action and response to this matter
Regards,
*** ***

Complaint:
*** This man I was buying from told me in a kind way that I could send the reagan gold coins back because I told him I was ill and could not wait to see if gold would increase that long and I wouljd like to buy so I could liquidate the gold because of my health so at my expence I paid to send it back and the guy I was working with told me whenusmr received it back he would credit my visa back in we would buy non proof gold, so I waited for some days and I called him back a number of times and this dealer *** kept going to his voice mal and or days later he answered the phone and I asked for *** and he said he had moved on and I did not no what I was doing and in a very rude way told me to buy my gold elsewhere and I said alright I am sending the 1,of amer eagle ms 70s back if I was not allowed to buy atusmr and he said ok fine send it back again at my expense becaose he told me to buy somewhere else due to my lack of gold experience and I could not talk to *** again but *** called and apoligized for the mans criticizmAfter that I concidered dopping it and when I pulled up Revdex.com isaw he had already post I called him and apoligized for being rude and I unstood his position, I never called him and said that that is one lie he made and the second lie was he said had moved on which he did not, I have an atty: because of the criticizm from him and I want all my shipping and inured money back as I wanted to buy the way the first guy said I could so that was a lie as wellSincerely L A
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: USMR has refunded my funds. Problem was caused by communication hardware failure
Regards,
*** ***

Mr*** is being paid in full ( the full purchase price) plus shipping charges. A check for $was sent to him today via Federal Express. USMR stands by it original responseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***Appreciate responseTalked with Mrs *** informed her coins had been received by USMoney Resrve and a Chechen had been received and deposited.My inability to speak with the account executive Mr.*** *** is still very confusing and frustrating.This control of communication controls the relationship and creates distrust.I do believe this has been a great error which could have been avoided if I had been able to continue using MR *** as account executive and communicating with him.The fact I could not reach anyone for days only created heighten confusing and distrust.I would appreciate it very much if MR *** would call me to clarify my confusing and start building distrust Dr.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The complaint filed on behalf of *** *** is filled with several factual inaccuracies as detailed below. However, please note that US** immediately contacted ***'s attorney and started the process of repurchasing the coins *** bought from U.SMoney Reserve, Inc
(" US**"). In return for the coins, *** will receive 100% of his purchase price.First, there are no records of *** ever calling in asking to return the coins he bought from US**. In fact, there are several phone records where he voices his satisfaction with US** and the products he received. Second, US** does not advertise on QVC*** actually purchased coins from QVC and represented to US** that he was very dissatisfied with that purchase. The complaint confuses two unrelated transactions. Third, the coins he purchased are not valued at $2000-3000, as claimed in the complaint. Again, that value relates to the coins *** purchased form QVC, a transaction that has nothing to do with US**. Finally, the phone recordings of ***'s calls ( which have been forwarded to ***'s attorney) do not show that *** "was harassed by repeated phone calls" from an US** representative Instead, they demonstrate that ***: 1) engaged in several transactions with the company;2) actually cancelled one purchase which was fully honored; and 3) repeatedly stated how much he enjoyed and liked the US** representative. In fact, during the last call with ***, made on July 21,2015, *** said nothing about wanting to return the coins or his dissatisfaction with the coins or the US** representative.The complaint is factually flawed. US**, however, stands by its 100% guarantee and is in the process of refunding ***'s money through the attorney he hired. If *** contacted US**directly without an attorney, he would be receiving the exact same 100% refund. In US**'s humble opinion, the attorney in the case is taking advantage of *** if there is an attorney fee involved.Please let us know if you need any further information regarding this matter. We appreciate the opportunity to clarify any misunderstanding about the transactions at issue.Thank you

The client ordered a coin and paid for it by credit card. The coin was lost and a claim with Federal Express (FedEx) was filed. As you can see by the attachment, FedEx has not yet paid the claim. In the meantime, U.SMoney Reserve ,Inc(USMR) was going to ship the client
another coin, even before FedEx paid the claim, but his credit card company denied the charge for the coin. USMR's Chief Compliance and Legal Officer ("CCLO"), one of USMR's Sales Managers, and the client all called the customer service number of client's credit card company to determine why the charge was deniedThe client claimed he did not put a denial on the charge for the coin. On the conference call, the representative ,and then subsequently a manager for the client's credit card company, confirmed that while the client did not put a hold on the charge, the credit card copmnay denied the charge not only to USMR, but to several other vendors where the client used the card. Apparently, there was an isisue with the deposit the client gave to the credit card company. The credit company confirmed that USMR was not paid for the coin. USMR's CCLO told the client that once he got things straigneted out with the credit card company and USMR receives payment for the coin, USMR, at it's sole expense, would pay for expedited shipping and send the coin to the client.As of today, USMR has not heard if the credit card company is going to allow the charge. Since the client never paid for the coin, he will not be receiving a replacement coin until he pays for the same. With respect to the FedEx claim , if, and when it is paid, it will be to compensate USMR for the missing coinPlease let me know if you have any questions pertaining to the issues addressed herein. Thank you Plea let USMR know if ou have an ***. Thak YOu

U.SMoney Reserve, Inc? ("USMR")? immediately contacted the customer.? The customer was informed that USMR will refund his purchase price 100% plus cost of shipping upon return of the merchandise that he bought from USMR.? Please let ? us know if you have any other questions
about this issue.? Thank you

As if today, our Vault has not received the coins.? I will call the customer when we do and process his full refund.? The reason he could not reach anyone at USMR is because our phone system was hit with? some type of virus which brought the phones down entirely for approximately
days.? We will honor Mr***'s liquidation proposal and refund him the amount in the proposal upon receipt of that package of coinsWe apologize for any trouble this has cause, but is was due to circumstances beyond USMR's control.? Thank you, Francine Breckenridge, Chief Compliance and Legal Officer

USMR  denies all of the allegation in this complaint.  However, the complaint was not necessary as this client has been working with USMR's Customer Relations Department and he was assured he would receive his money back in full.  He is also being reimbursed for the cost he...

incurred for shipping and insurance to  send the coins back.  It takes approximately 10 business days once USMR receives the coins to process the coins, request the check, have the check cut,etc.  Ironically, the check request was made today for this customer and it will be sent to him, via Federal Express, on 5/26/17.  As such, USMR respectfully requests that this customer withdraw his complaint in  full.

First, USMR does not currently, nor has it ever had, a salesman by the name of [redacted].  Secondly, the USMR customer was Mr. [redacted].  Upon his passing, [redacted], the son of Mr. [redacted], contacted USMR's Customer Relations Department.  One of USMR's Customer...

Relations' representatives was working with [redacted] to resolve any issues he had with his father's coin purchases. Mr. [redacted] the complainant, never once reached out to USMR and USMR believed that [redacted] was satisfied with the interaction he was having with USMR.USMR will refund the full purchase amount of any of the coins purchased by Mr. [redacted] as long as the coins are returned to USMR in their original condition.  USMR needs documentation demonstrating that Mr. [redacted] is the Executor of Mr. [redacted] estate or some other legal documentation allowing USMR to deal directly with his heirs. Again, once the coins are retuned to USMR, the full purchase price of said coins will be refunded to Mr. [redacted] estate or to his legal heirs.Please let us know if you need any further information about this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have contacted the customer and are refunding his money and he is sending us back the coins.  We also apologized to him about our representative's behavior and we are taking disciplinary action against the representative.

It is our policy to charge a 20% restocking fee if coins are returned outside our 30 day window guarantee date.  In this case, we dropped it to  a 10% restocking fee.  The company just spoke with the customer and is overnighting him the remainder of his money (the 10% restocking...

fee previously withheld) , even though contractually we are not obligated to do so.

Complaint [redacted]
I am rejecting this response because:I am not getting reimbursed in full. The payment mentioned is for only one 4 pc proof set and a charge of 817.00 was deducted from the reimbursed returned set. I still have several proof coins that will fall under their 20% charge for a refund on these coins I have left to be refunded for. I have been dealing at some times with the sales staff and was ignored for several weeks until I was sent to [redacted] attention He has been no help in receiving a fair refund for these proof sets. I stand to loose in the neighborhood of $1400.00 dollars in getting refunded for these over priced proof sets. I went along with their hype in taking 817 dollars off the price of the set, but stated my protest as being way too much and was told this would not happen if I were to sell back, I didn't want to take the chance of them stalling out on the payment for more time than necessary as they had me in a tight spot. The response stated that they were "nice" enough to pay for return shipping of 35 dollars. I paid approx. 54 dollars for shipping to me, so it's only fair they pay return shipping as they took advantage of me by over charging me for these proof sets. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] It is a ups claim not fed ex, the company response shows content  with a lie, I will file federal  law suit requesting ups claim