Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ [redacted] of Happiness Is Pets spoke with Ms [redacted] this afternoon, May 21stMs [redacted] will be taking "***" to our veterinarian for follow up care and possible testingThis will be done at no cost to Ms [redacted] We will be in contact with her throughout the process until the issue is resolved Thank you, [redacted]
Bought a puppy 2/ Purchased what we were told a Mini golden doodle breed at $ Which is about right for a mini golden doodle After month and several people and vet telling us that puppy has other breeds beside a mini golden doodle If you look at a our dog it has a Dotson or Corgi in her Can't deny it when you see her looking like a "wiener dog" So our dog is a mutt and at $ we were ripped off Scammed!!! I called and ask to speak to someone higher than manager Never received a call back I am at fault also should have done our research Revdex.com needs to read *** and other reviews on this business This place is a complete rip off Please look into this business, I will also be taking this to The Arlington heights Village Board*** *** needs to be accountable
Initial Business Response /* (1000, 5, 2015/05/14) */
I am sorry to hear that Ms. [redacted] was not pleased with the service she received on May 12th. Upon speaking with the manager and other staff working in the store at the time, I unfortunately received a different narrative.
In an...
effort to help determine what kind of breed/puppy a customer is looking for and to help keep the stress levels low on puppies, we may ask some simple questions prior to allowing customers to interact with the puppies. When Ms. [redacted] inquired if the puppies "can come out to play" the manager informed her that we strive to minimize the amount of stress on the puppies by limiting how often customers "play" with them. The manager then asked Ms. [redacted] if she was in the market for a puppy or just wanted to play with puppies and she stated she was unsure. The manager then informed Ms. [redacted] that we unfortunately do not take the puppies out "just to play." However, if Ms. [redacted] was looking for a puppy he would show her some. I have been informed by two different employees in the store at this time that Ms. [redacted] became rather irate by this statement and stated "this place sucks!", to which the manager replied "Ok, have a nice day." Ms. [redacted] became more irate and began making a scene, at which point she was politely asked to leave the store. I am told that Ms. [redacted] then left the store and began knocking on the window and began making obscene gestures to the manager.
Ms. [redacted]'s statement that the "animals are all dirty." is preposterous. If the puppies were in fact "all filthy" why would she want to play with one? We have more than ample kennel staff to feed, clean and care for every puppy in our store.
Ultimately, I am sorry that the situation unfolded the way it did. However, the health of our puppies is our number one priority.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will gladly respond point by point since the owner did not address the point of the conplaint.
#1. The staff did not ask what kind of puppy or breed I was looking for. He did not come out from behind his counter. He stayed behind the counter the entire time I was looking at dogs with my husband. This fact can not be disputed because there is a witness. My husband.
#2 When I approached the counter, I asked to "see a dog" Can you show us a dog? I never used the word play. If the owner and employee change what was actually requested verbally by stating we asked to play with a dog, it makes it easy for them to excuse why they didn't show us a dog. Becuase they don't want to stress a dog out?We didn't ask to play with dogs. Period that is not true. I am positive the word play wasn't used. I never used the word unsure at all. This part of their response is a complete falsehood the word unsure was never used.
#3 There was never more than one person on the floor so the statement about two employees hearing a statement of "this place sucks" is not true. I said in the original complaint that I told the desk person that his remark about I don't show dogs unless you are interested to buy was ridiculous, I said of course we are here to buy- Why else would we be in the store? I also asked how can you sell dogs like this? To which he replied I have sold many dogs.
#4 If there was any way that this staff member was interested in showing a dog or trying to make a sale he would of at that point used whatever customer service or sales skills he had and tried to work with the customer and say. I am sorry I would like to explain why we make that statement, or perhaps I didn't know if you were seriously looking. He could have cared less about his comment or how he treated us, which I find to be offensive and discriminatory. In fact when I told my husband lets leave he doesn't want to show us a dog, the desk person used his hand to wave us off, in other words, good bye, I am not helping you. I ask again, what did we do up to this point to derserve this treatment?
Now after we have left the store I am feeling pretty bad that we had not once been treated like a real customer, with real intentions to look at a dog, without even a care from the person who would not budge from behind the counter. Might I add face down to the cell phone!! when he managed to lift his head up was when I was out of the store and I did knock on the window. No obscene gesture. I said I will be reporting you this place is dirty and you were rude. Those were my exact words, I stand by those words. The place is
dirty, the dogs feet were standing in feces. The staff was rude. To state that there was an obscene gesture will move the attention back to me and divert from the real problem. Sorry but even though you are trying to say there was a rude gesture by me I believe the rude gesture is when your desk guy waved me off...
I think what the ownners response is lacking any responsibilty for how his employees treat customers. I think if you can't look objectively at what is happening in your store, you might be in denial. If the store was clean and the animals were kept in decent conditions there would be no reason to bring that up. Then the complaint would just be about the employees. The reason I am writing back is because the owners response is clearly standard. If the owner were in the store
at the time I was he might not be happy with the fact that dogs had feces on their feet and bottom of cage grates. It wasn't one cage. If the owner was in the store and saw his front man on a cell phone and head down and never once coming out to greet a guest or ask if he could help, he might not be sending me this blanket standard statement. The last sentence about ultimately being sorry the situation unfolded does not really answer to his staff behavior or discriminatory treatment my husband and I received. Who determines who is a prospective buyer? The guy with his head down that I said didn't budge from the counter. That is what the owner needs to address and that is a question he is dodging by stating the puppies are the number one priority.
(Get a camera and see what your guy is doing)
Resonse from business owner unacceptable.
Mrs. [redacted]
Initial Business Response /* (1000, 5, 2014/05/21) */
[redacted] of Happiness Is Pets spoke with Ms. [redacted] this afternoon, May 21st. Ms. [redacted] will be taking "[redacted]" to our veterinarian for follow up care and possible testing. This will be done at no cost to Ms. [redacted]. We...
will be in contact with her throughout the process until the issue is resolved.
Thank you,
[redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ [redacted] of Happiness Is Pets spoke with Ms [redacted] this afternoon, May 21stMs [redacted] will be taking "***" to our veterinarian for follow up care and possible testingThis will be done at no cost to Ms [redacted] We will be in contact with her throughout the process until the issue is resolved Thank you, [redacted]
Bought a puppy 2/ Purchased what we were told a Mini golden doodle breed at $ Which is about right for a mini golden doodle After month and several people and vet telling us that puppy has other breeds beside a mini golden doodle If you look at a our dog it has a Dotson or Corgi in her Can't deny it when you see her looking like a "wiener dog" So our dog is a mutt and at $ we were ripped off Scammed!!! I called and ask to speak to someone higher than manager Never received a call back I am at fault also should have done our research Revdex.com needs to read *** and other reviews on this business This place is a complete rip off Please look into this business, I will also be taking this to The Arlington heights Village Board*** *** needs to be accountable
Initial Business Response /* (1000, 5, 2015/05/14) */
I am sorry to hear that Ms. [redacted] was not pleased with the service she received on May 12th. Upon speaking with the manager and other staff working in the store at the time, I unfortunately received a different narrative.
In an...
effort to help determine what kind of breed/puppy a customer is looking for and to help keep the stress levels low on puppies, we may ask some simple questions prior to allowing customers to interact with the puppies. When Ms. [redacted] inquired if the puppies "can come out to play" the manager informed her that we strive to minimize the amount of stress on the puppies by limiting how often customers "play" with them. The manager then asked Ms. [redacted] if she was in the market for a puppy or just wanted to play with puppies and she stated she was unsure. The manager then informed Ms. [redacted] that we unfortunately do not take the puppies out "just to play." However, if Ms. [redacted] was looking for a puppy he would show her some. I have been informed by two different employees in the store at this time that Ms. [redacted] became rather irate by this statement and stated "this place sucks!", to which the manager replied "Ok, have a nice day." Ms. [redacted] became more irate and began making a scene, at which point she was politely asked to leave the store. I am told that Ms. [redacted] then left the store and began knocking on the window and began making obscene gestures to the manager.
Ms. [redacted]'s statement that the "animals are all dirty." is preposterous. If the puppies were in fact "all filthy" why would she want to play with one? We have more than ample kennel staff to feed, clean and care for every puppy in our store.
Ultimately, I am sorry that the situation unfolded the way it did. However, the health of our puppies is our number one priority.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will gladly respond point by point since the owner did not address the point of the conplaint.
#1. The staff did not ask what kind of puppy or breed I was looking for. He did not come out from behind his counter. He stayed behind the counter the entire time I was looking at dogs with my husband. This fact can not be disputed because there is a witness. My husband.
#2 When I approached the counter, I asked to "see a dog" Can you show us a dog? I never used the word play. If the owner and employee change what was actually requested verbally by stating we asked to play with a dog, it makes it easy for them to excuse why they didn't show us a dog. Becuase they don't want to stress a dog out?We didn't ask to play with dogs. Period that is not true. I am positive the word play wasn't used. I never used the word unsure at all. This part of their response is a complete falsehood the word unsure was never used.
#3 There was never more than one person on the floor so the statement about two employees hearing a statement of "this place sucks" is not true. I said in the original complaint that I told the desk person that his remark about I don't show dogs unless you are interested to buy was ridiculous, I said of course we are here to buy- Why else would we be in the store? I also asked how can you sell dogs like this? To which he replied I have sold many dogs.
#4 If there was any way that this staff member was interested in showing a dog or trying to make a sale he would of at that point used whatever customer service or sales skills he had and tried to work with the customer and say. I am sorry I would like to explain why we make that statement, or perhaps I didn't know if you were seriously looking. He could have cared less about his comment or how he treated us, which I find to be offensive and discriminatory. In fact when I told my husband lets leave he doesn't want to show us a dog, the desk person used his hand to wave us off, in other words, good bye, I am not helping you. I ask again, what did we do up to this point to derserve this treatment?
Now after we have left the store I am feeling pretty bad that we had not once been treated like a real customer, with real intentions to look at a dog, without even a care from the person who would not budge from behind the counter. Might I add face down to the cell phone!! when he managed to lift his head up was when I was out of the store and I did knock on the window. No obscene gesture. I said I will be reporting you this place is dirty and you were rude. Those were my exact words, I stand by those words. The place is
dirty, the dogs feet were standing in feces. The staff was rude. To state that there was an obscene gesture will move the attention back to me and divert from the real problem. Sorry but even though you are trying to say there was a rude gesture by me I believe the rude gesture is when your desk guy waved me off...
I think what the ownners response is lacking any responsibilty for how his employees treat customers. I think if you can't look objectively at what is happening in your store, you might be in denial. If the store was clean and the animals were kept in decent conditions there would be no reason to bring that up. Then the complaint would just be about the employees. The reason I am writing back is because the owners response is clearly standard. If the owner were in the store
at the time I was he might not be happy with the fact that dogs had feces on their feet and bottom of cage grates. It wasn't one cage. If the owner was in the store and saw his front man on a cell phone and head down and never once coming out to greet a guest or ask if he could help, he might not be sending me this blanket standard statement. The last sentence about ultimately being sorry the situation unfolded does not really answer to his staff behavior or discriminatory treatment my husband and I received. Who determines who is a prospective buyer? The guy with his head down that I said didn't budge from the counter. That is what the owner needs to address and that is a question he is dodging by stating the puppies are the number one priority.
(Get a camera and see what your guy is doing)
Resonse from business owner unacceptable.
Mrs. [redacted]
Initial Business Response /* (1000, 5, 2014/05/21) */
[redacted] of Happiness Is Pets spoke with Ms. [redacted] this afternoon, May 21st. Ms. [redacted] will be taking "[redacted]" to our veterinarian for follow up care and possible testing. This will be done at no cost to Ms. [redacted]. We...
will be in contact with her throughout the process until the issue is resolved.
Thank you,
[redacted]