Happy Black Woman

We were surprised and disappointed to hear of this claim from [redacted] to the Revdex.comAs a company, we believe in maintaining integrity with our policies so that everyone is treated fairly across the boardWe clearly inform our customers of our refund policies at the time of purchase via our sales pages, etcOur refund policy is clearly displayed on our event sales page along with a list of what the event ticket includes and does not includehttp://happyblackwoman.com/retreat/ Here is the correspondence that we had with [redacted] regarding her event ticket: [redacted] - Nov 16, 14:"I would like a refund for the day retreat regisytationI just purchased my 3-day retreat ticket to turn around and learn that my fiance has surgery the day priorplease contact me at xxx xxx- xxxx" Since [redacted] request was in violation of our refund policy, we responded with the following: Nov 18, 04:Hi [redacted] We are sorry to hear about your fiance's surgeryHere is the link to our refund policy:http://happyblackwoman.com/retreat/ Which states:REFUND POLICY Your retreat ticket is NON-REFUNDABLE, but fully transferable to another person if you can no longer attendAs a suggestion, past attendees who are unable to attend have reached out to the Happy Black Woman FB group to see if anyone is interested in their ticketI am sure that one of the 500K women would be interestedThank you for contacting Happy Black Woman Customer Support" (edited) [4:55] Since receiving notification of this Revdex.com dispute, we reached out to [redacted] and offered her a store credit to on of our Happy Black Woman programs equal to the amount of her event ticketShe happily accepted our offer.Warmest Regards, [redacted]

We were surprised and disappointed to hear of this claim from [redacted] to the Revdex.com. As a company, we believe in maintaining integrity with our policies so that everyone is treated fairly across the board. We clearly inform our customers of our refund policies at the time of purchase via...

our sales pages, etc. Our refund policy is clearly displayed on our event sales page along with a list of what the event ticket includes and does not include. http://happyblackwoman.com/retreat/  .  Here is the correspondence that we had with [redacted] regarding her event ticket: [redacted] - Nov 16, 2016 14:17 "I would like a refund for the 3 day retreat regisytation. I just purchased my 3-day retreat ticket to turn around and learn that my fiance has surgery the day prior. please contact me at xxx xxx- xxxx" Since [redacted] request was in violation of our refund policy, we responded with the following:  Nov 18, 2016 04:36 Hi [redacted]We are sorry to hear about your fiance's surgery. Here is the link to our refund policy:http://happyblackwoman.com/retreat/ Which states:REFUND POLICY Your retreat ticket is NON-REFUNDABLE, but fully transferable to another person if you can no longer attend. As a suggestion, past attendees who are unable to attend have reached out to the Happy Black Woman FB group to see if anyone is interested in their ticket. I am sure that one of the 500K women would be interested. Thank you for contacting Happy Black Woman Customer Support" (edited) [4:55] Since receiving notification of this Revdex.com dispute, we reached out to [redacted] and offered her a store credit to on of our Happy Black Woman programs equal to the amount of her event ticket. She happily accepted our offer.Warmest Regards,[redacted]