Happy Dog Place

We purchased a car seat from Chewys. It was a HDP car seat. This car seat has a clip that is attached by a strap to the car seat. The purpose of the clip is to be able to attack the clip to a harness or collar keeping your dog secure. Well, some how our 7 month old Yorkie ended up with that clip opening and attaching itself to his lower leg. When we went to get him out of the car seat he screamed and tried to bite. I lifted the car seat out of the car and brought him into the house. Since he had long hair it was really hard to see what was going on. His left was lifted up by something we were not sure. First we cut the strap with the clip. That helped a little. Then we enlisted our neighbors help who cut off his harness. That released his leg but he was still in pain. We discovered that the clip had open and attached itself to Jacksons leg and that was the source of his pain. Our neighbor had to get a special wire cutter to cut the clip off which cause the pain to stop. It was so traumatic for Jackson as well as the rest of us. Thankfully Jackson is fine. I first called Chewys to tell them what happened. I do not want this to happen to another animal. The clip is not a good quality clip although I have to admit I love the car seat. Chewys response was wonderful. They were very concerned and kind. I spoke with Lisa. I was not asking for any compensation I really wanted to just get the clip to be looked at and maybe changed out. Well, Lisa left my number for the management team to call me back, per my request, and even refunded me the cost of the car seat...For me that was a positive response. I then contacted Happy Dog place and spoke with Daniel. He was rude and curt. After hearing my story he replied that had never happened before so he felt that the dog was responsible, Really?! a 7 months old puppy knows how to protect himself knows how to open the clip? He also said it must not have be clipped all the way...hmmm pretty sure it was! He really pretty much sent the message that it was either my fault the dogs fault just not theirs! I did not want to write a bad review but considering that they wont even consider the possibility that they have a problem I felt I had to let people know, to protect their animals...Hats off to Chewy and I hope that HDP refunds them for our refund.! Laurie johnosn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I indicated that as far as I am concerned the company did not solve the problem by themselvesI did get a refund but only after I used Amazons refund guarantee This company would not have done it on their own without Amazon getting into the act Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Happy Dog Place regarding complaint ID [redacted] .Sincerely, [redacted] ***

Customer purchased a toy from our company that comes in a sealed package from the manufacturerAfter opening the item customer realized it was damagedCustomer contacted HappyDogPlace and was advise to call the manufacturer customer service for replacementAll contact information was also providedThe same customer contacted us again and received exactly the same informationBased on the dealership contract with PetSafe manufacturer, all customer service that includes replacement of the items manufacturer is responsible forAs official distributor of PetSafe we have to follow the contract policiesAt this time customer was fully refunded for the item

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:In reference to the written statement from the Happy Dog Place, I take offense to their ASSUMPTION that I did not measure my dog nor did I know which size I even orderedIn my original email, I clearly stated that I measured my dog's neck and chest PRIOR to orderingI ordered a size up knowing a larger harness is easier to adjust than one that is too smallI have purchased many harnesses in the past and this company and brand have been completely misguidedThe Happy Dog Place is fabricating information solely to protect their own interestI did nothing wrong--I ordered a dog harness based off the size chart; it was too small; I asked for a return postage label due to the size chart being inaccurateThe Happy Dog Place has been very difficult to work with and very slow in their responses to emailsThe company is fabricating information and putting the onus on me to protect themselvesThis is not how a reputable company operatesThis is why I filed a complaint Sincerely, [redacted]

http://www.happydogplace.com sent the wrong item Bought a KONG Squirrel got he Kong Mouse they will not send correct item wants me to pay return shipping and restocking fee for the mistake they made.
The item bought was $6.50 item sent was $1.75 and nothing but hassle over something so stupid

Hello,We have been selling Puppia Harnesses for the last 10 yearsWe are an official distributor of Puppia Brand and as a distributor we are obligated to use manufacturer's guidelines and sizing instructionsThe product's description contains clear and direct measuring information with the...

request to measure the dog prior to ordering the harnessWe do offer return or exchange option even when customers make a mistake during the ordering process.The only requirement is for the customer to ship the item backThis information is available and shown on the product's description page as well as on the packing slip.According to the customer's provided she did not bother to measure the dog and not even sure what size she purchased.We are still happy to offer return or exchange to Ms Pittman as long as she returns unused harness back to usRespectfully [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In reference to the written statement from the Happy Dog Place, I take offense to their ASSUMPTION that I did not measure my dog nor did I know which size I even ordered. In my original email, I clearly stated that I measured my dog's neck and chest PRIOR to ordering. I ordered a size up knowing a larger harness is easier to adjust than one that is too small. I have purchased many harnesses in the past and this company and brand have been completely misguided. The Happy Dog Place is fabricating information solely to protect their own interest. I did nothing wrong--I ordered a dog harness based off the size chart; it was too small; I asked for a return postage label due to the size chart being inaccurate. The Happy Dog Place has been very difficult to work with and very slow in their responses to emails. The company is fabricating information and putting the onus on me to protect themselves. This is not how a reputable company operates. This is why I filed a complaint. 
Sincerely,
[redacted]

Review: I ordered a dog harness based off of HappyDogPlace.com's size chart. The harness I received was inordinately small for the size dimensions. It didn't begin to fit my dog's 12 neck, 21 inch chest. Based on these measurements, my dog would fit into a medium harness. I ordered a large knowing that harnesses can be adjusted. The large harness I received didn't begin to fit my dog, and to think I ordered a size larger! I emailed the company asking for a postage return label so I could send back their harness. The reply I received was a day later and only asking if I measured my dog AFTER I had received the harness. Of course not--and I even ordered up a size! I have yet to receive a response nor have I gotten a postage paid label.Desired Settlement: I require HappyDogPlace.com pay for return postage and to refund my original payment of $16.99.

Business

Response:

Hello,We have been selling Puppia Harnesses for the last 10 yearsWe are an official distributor of Puppia Brand and as a distributor we are obligated to use manufacturer's guidelines and sizing instructionsThe product's description contains clear and direct measuring information with the request to measure the dog prior to ordering the harnessWe do offer return or exchange option even when customers make a mistake during the ordering process.The only requirement is for the customer to ship the item backThis information is available and shown on the product's description page as well as on the packing slip.According to the customer's provided she did not bother to measure the dog and not even sure what size she purchased.We are still happy to offer return or exchange to Ms Pittman as long as she returns unused harness back to usRespectfully [redacted]

Review: The ad on [redacted] stated "[redacted]!" The product sold was not ears, they are pieces of skin from the pig. I know to be true due to the pieces containing a layer of fat under the skin and a shaved layer of muscle tissue attached to the fat. Ears are cartilage with a layer of fat only at the end where the ear is connected to the scalp. I also know that the USDA mark is not placed on the ear and I have a piece with a USDA mark on it. I have attempted to reconcile the return of the items through Happy dog and through [redacted] (which is on appeal) I just want either my money back or the right items, but no one will help meDesired Settlement: I believe the company has the responsibility to refund my money and give me a postage paid return label to return their falsely advertised product to them. It came in 5 bags, I did open one bag and used 2 chunks out of it, but would like to return the unopened for a full refund and can return the other one for inspection by the company.

Consumer

Response:

At this time, I have not been contacted by Happy Dog Place regarding complaint ID [redacted].Sincerely,[redacted]