Happy Face Parking

Good afternoon [redacted] , Again I would like to say that I understand your wanting to resolve this issue and I am including a copy of the contract you signed when you began monthly parking, a receipt of your first payment and I have also included pictures of all posted signs (which are very visible) stating our no cash refund policy and that we are not responsible for unused daysThere was no communication made to anyone at the parking lot about you not being able to use your space in doing so I am sure we could have reached a common ground*** [redacted]

Dear *** ***, First and foremost I would like to apologize for the inconvenience, and I understand your frustration in regards to this issueYou made a partial payment of $on
December ***, when your monthly fee is $You stated you would bring the difference at a later date even though payments are due from the *** to the *** of each month, and out of courtesy we granted this extensionOn December *** you returned and were claiming unused parking days and stated you would only pay your remaining balance if we allowed you to start your month on December ***It is clearly stated in the contract you signed that there is no credit for unused parking days, and our months run as calendar months due, so we offered you the $in credit to begin a daily parking rate, again out of courtesyYou refused this and every offer made by ***Unfortunately due to our parking lot rules and regulations, the contract you personally signed, and the sings which are clearly posted in the lo t we are unable to provide any refundsOnce again I apologize for this issue and I regret having to lose you as a customer but these regulations are consistent with all parking garages in our area

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
According to *** my payments were due on the *** of every month, not the 1-*** like he claimsI would like a copy of the contract I supposedly signed along with my receipts for any payments made to this establishmentI was never informed of their cancellation policiesI made a payment of cash on December *** and repeatedly called to speak to management about cancelling thereafter because I was no longer going to park at that lotNo one got back to me until I persistently followed upAs a paying customer I'm entitled to know the terms and conditions upon paymentI would like receipts and my contractYou failed to explain your conditions and to get back to me in a timely manner so unless I get a check for the money I deposited I will continue to pursue this issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not a valid receipt. I did not receive a receipt for my deposit of 150. I only received a receipt for my first month which I am not contesting and I have a copy of. My quarrel is regarding my deposit of 150. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon [redacted], Again I would like to say that I understand your wanting to resolve this issue and I am including a copy of the contract you signed when you began monthly parking, a receipt of your first payment and I have also included pictures of all posted signs (which are very visible) stating our no cash refund policy and that we are not responsible for unused days. There was no communication made to anyone at the parking lot about you not being able to use your space in doing so I am sure we could have reached a common ground.
[redacted]

Review: I began my business with happy face parking on November [redacted] 2014 when I deposited 100 for monthly car parking followed by another 100 the next day that totaled $200 cash for 30 days of parking. My first month I was content with the service the guys who work there are all very nice. On December [redacted] 2014 I left 150 cash deposit and had a balance of 50 which was to be paid on the [redacted]. I soon decided to cancel the month and just get my deposit back. I left several messages for the [redacted] who never got back to me. I did not park my car there since the [redacted]. I was told I could not get my deposit back because they have a no refund policy which is not stated anywhere nor was I issued a receipt that informed me of these terms upon deposit. I spoke with the [redacted] and was basically told that they dont have receipts nor the terms printed anywhere and that I could use my 150 deposit for 12 days of parking. I feel ripped off and misinformed because for the additional 50 I would've had 30 or if I knew I wasnt entitled to a refund I would've just kept my deposit until I was sure that I would park there for another month.Desired Settlement: I would like my 150 refunded because I no longer feel comfortable doing business with this establishment. The terms are not clear and their responses to inquiries are shaky and unreliable.

Business

Response:

Dear [redacted], First and foremost I would like to apologize for the inconvenience, and I understand your frustration in regards to this issue. You made a partial payment of $150 on December [redacted], when your monthly fee is $200. You stated you would bring the difference at a later date even though payments are due from the [redacted] to the [redacted] of each month, and out of courtesy we granted this extension. On December [redacted] you returned and were claiming unused parking days and stated you would only pay your remaining balance if we allowed you to start your month on December [redacted]. It is clearly stated in the contract you signed that there is no credit for unused parking days, and our months run as calendar months due, so we offered you the $150 in credit to begin a daily parking rate, again out of courtesy. You refused this and every offer made by [redacted]. Unfortunately due to our parking lot rules and regulations, the contract you personally signed, and the sings which are clearly posted in the lo t we are unable to provide any refunds. Once again I apologize for this issue and I regret having to lose you as a customer but these regulations are consistent with all parking garages in our area.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to [redacted] my payments were due on the [redacted] of every month, not the 1-[redacted] like he claims. I would like a copy of the contract I supposedly signed along with my receipts for any payments made to this establishment. I was never informed of their cancellation policies. I made a payment of 150 cash on December [redacted] and repeatedly called to speak to management about cancelling thereafter because I was no longer going to park at that lot. No one got back to me until I persistently followed up. As a paying customer I'm entitled to know the terms and conditions upon payment. I would like receipts and my contract. You failed to explain your conditions and to get back to me in a timely manner so unless I get a check for the money I deposited I will continue to pursue this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon [redacted], Again I would like to say that I understand your wanting to resolve this issue and I am including a copy of the contract you signed when you began monthly parking, a receipt of your first payment and I have also included pictures of all posted signs (which are very visible) stating our no cash refund policy and that we are not responsible for unused days. There was no communication made to anyone at the parking lot about you not being able to use your space in doing so I am sure we could have reached a common ground.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not a valid receipt. I did not receive a receipt for my deposit of 150. I only received a receipt for my first month which I am not contesting and I have a copy of. My quarrel is regarding my deposit of 150.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,