Happy Feet Footcare

Dear Revdex.com,Amber and Thomas has been our resident since 2/ 6/-a/c leak - replaced a/c filter and cleared line6/20- Dishwasher - order parts -Pump6/- Dishwasher not working -Added to pest control due to excessive roaches 6/- a/c Leak-replace a/c filter, went down stairs and cleared lines going to exterior of apartment.7/a/c filter- replace filterPest was also added to pest control due excessive roaches in apartment homeShe got sprayed on the following days7/03, 7/11, 7/,7/25I got a hold of my pest control and he stated the resident left toys behind and was not properly prept but tried to spray her apartment as much as he can He did focus on kitchen area and appliance because we were trying to add a new dishwasherThis resident was close to get a day health and safety notice but she did her best to complyThe resident were aware a new dishwasher was order but was waiting for the apartment to clear of pest to introduce new dishwasher The dishwasher was finally installed on 7/25.On August 3rd I walked to #and was able to get a hold of Christian and asked her how is her apartment doing, She said she has 1-roaches but not much activity I offered to get her sprayed tomorrow 8/but she declined She said she will call when she needs it.I apologized again for the inconvenience she had in the last monthShe stated she was upset for many reason.*Needing to prep her apartment for a whole month due to roaches(pest control stated she was the source) We spray the surrounding apartments and had minimal activity*a/c leak in her home *someone broke into her car and stole her purse and that when she really got frustratedAs a great customer gesture I offered to re-spray her apartment home and give her a gift card to the movies so they can be out for at least four hours Again she declined and will call us if they are any issues

That is only a partial list of the problems we have hadI have mentioned multiple things to maintenace that never even got put into the fileWhen they do put things in there its only half trueThere was no mention of the reason the dishwasher hadnt been put in until the day before it was installed [redacted] is my year old son and has nothing to do with maintenance so im not sure why he is even mentionedFilters for the ac have been changed consistantly by usEvery time maintenance fixes something they cause damage to the unit that im not responible forAs far as the spraying and bug bombing goes, I shouldnt have to have a constant supply of poison in my home because of a problem in another unitI appreciate the gesture for carpet cleaning and movie tickets but thats not solving the problemAgain, I am more than willing to work this out with the business but they need to stop looking only at what maintenance says and communicate with MEMy wife has her hands full enough watching kidsIf there is any questions regarding this matter from any parties involved, please call me and I will be happy to explain everything

Dear BBB, On August 3, 2015 we offered to waive termination fee and reduce 30 day notice to 15 day notice. She came in yesterday and signed notice to vacate and will be moving out 8/15/2015. With the upstairs neighbors we are in the process of eviction process and... have court scheduled for 8/6/2015.Please see email below. [redacted] Aug 3, 10:06 It is 10:02am and I am happy to inform you that the issue that I wrote to you about was resolved by my local Management, [redacted] of Trailside at Hermosa Pointe Phoenix AZ. Thank you for employing a understanding and caring staff. Sincerely, [redacted] Maria Guerrero [redacted] Aug 2, 23:12 I went to the office today 8/2/15 at about 1030a to ask them for the exact amount in order to break my lease since I was denied the option of having all fees waived. The only one there was sweet [redacted] , she was busy so I sat and waited. [redacted] came to where I was sitting and she told me that she had gotten my latest emails. She apologized and said that she would be putting a call into the Manager [redacted] to see if she could help me solve the problem. I asked [redacted] if she saw what the did to my porch and she said yes, "let me call you later today and tell you what I found out, ok." I thanked her and told her that I'm not staying there again tonight, I just can't deal with it. I received a call from [redacted] as promised, unfortunately she was not able to contact [redacted] and that she just wanted me to know that she had not forgotten me. I returned later on at 530p on 8/2/15 with my daughter to pick up my uniforms for work the next day because I will not stay there at night. Sadly more trash and cigarette buds were spilt on my porch. This time one of the cigarettes had a long ash trail still attached so it seams that it was recently flicked there. I am just grateful that I had previously thrown away my doormat from my porch because it had been burnt by their cigarettes that had purposely been dumped onto my porch. This most recent cigarette left still somewhat burning could have caused a fire to my apt. I thank you for [redacted] , she has a huge heart. [redacted] (tel: [redacted] ) -- [redacted] The game has its ups and downs, but you can never lose focus of your individual goals and you can't let yourself be beat because of lack of effort. [redacted] -- [redacted] The game has its ups and downs, but you can never lose focus of your individual goals and you can't let yourself be beat because of lack of effort. **

[redacted] Last time I contacted the resident she said everything was fine She stated that she has little to no roach problem I told her if she will liked to spray and she refused She told me she will call us if she has any activityPlease let me know how can I assistThanks, Sayra C [redacted] Community DirectorTrailside at Hermosa Pointe [redacted]