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Happy Health Enterprises

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Happy Health Enterprises Reviews (1)

Initial Business Response /* (1000, 5, 2017/04/13) */
1) The policy was not re-instated. The first policy through [redacted] was cancelled for non-payment on January 20/2017 . I believe [redacted] sent a registered letter to GM as required. There was no insurance in effect through our office from January...

20/2017 until February 24/2017
2) Our office wrote a new policy through [redacted] on February 24/2017. The new policy documents were issued by [redacted] on March 16/2017
3) There was never a re-instatement
In regards to how to proceed, I am not sure I understand the question. Our office arranged insurance as per signed application on February 24/2017. The client was given a temporary liability card, proving insurance was in effect. The client had this document in their possession. The new application was sent to the insurance company for processing. The policy was active on February 24/17, and is currently in force.
Our office did not receive a subsequent request via fax , mail, or email from [redacted] other than the one received on Feb 01/2017 (to which we returned fax stating policy cancelled) for confirmation of insurance. The documents issued for the new insurance policy were completed within acceptable timelines. These documents name [redacted] as loss payee and additional insured as required.
Our office did not contract for repossession of the vehicle. Our office did not contract the tow truck . Our office did not take the vehicle from the clients home. I am failing to understand how we are responsible here. The clients policy was cancelled on January 20/17 due to non-payment .The client had no insurance on the leased vehicle from January 20/17 until February 24/2017 . Our office had to seek special permission from an alternative insurance company to write a new policy where the previous policy had been cancelled for non-payment. Our office wrote and had the new policy issued as standard operating procedure. The client was given proof of insurance in the form of a liability card on February 24/17.
There are two contracts here. 1) [redacted] and [redacted] : of which is it [redacted] responsibility to pay lease and keep vehicle insured at ALL times . 2) Insurance contract between [redacted] Insurance and [redacted], which was issued on February 24/2017 ( our role as broker was to facilitate this contract). I fail to see how by contract , we are responsible for a car being towed.
There is no requirement for an insurance brokerage to seek out the financing company, and ensure the finance company has updated their records. The legal requirement is for the insurance company to issue the loss payee/lienholder copy of the insurance policy and mail the loss payee/finance company upon issuance of the policy documents.
Am I missing something here? As far as the Revdex.com is concerned, that is the clients right . We pay to belong to the Revdex.com each year for this reason. As for legal action, again that is the clients right as well.
I am not prepared to pay fees [redacted] has been charged. We did not tow his car. Insofar as continuous charges for impound, that lies with [redacted].
Should [redacted] that towed the car not assume some responsibility here?
Initial Consumer Rebuttal /* (3000, 7, 2017/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I understand that ted didn't have insurance at one point but that is besides the fact, the fact is that he had insurances on the vehicle while the vehicle got towed!! Wether it was reinstated or not.Am I missing something here? If your responsible to send our reinstated policies and cancelled policies why don't you send out new policies? Is there anyway to add [redacted] to this as well??

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