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Happy Holliday Rv Village

1553 Wolfetown Rd, Cherokee, North Carolina, United States, 28719-8749

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Feb. 27, 2020 I make a reservation at Happy Holiday RV Village arriving on May 27th departing on June 1, 2020 to attend the Cherokee Gourd Gathering. Due to the virus issue the event has been canceled for this year. I notified Happy Holiday as to get a refund on the deposit of $43 less a $15 cancellation fee. I was well out of their 7 day before arrival time; but, was informed that my deposit would not be returned, but keep for a later date.

HAPPY HOLIDAY RV VILLAGE
***

27 Feb 2020

***

This is to confirm your stay at Happy Holiday Campground. We Thank You for the opportunity to earn your business. If you have any questions please call XXX-XXX-XXXX.

RV Check In Time: Noon RV Check Out Time: 11 am
Cabin Check In: 2pm. Cabin Check Out: 10am (we do not provide linens or utensils)
Late out fee is $5.00 per hour up to 4pm and then we charge another day.
Rates are for 4 people, IF REGISTERED AT TIME OF OF CHECK IN. additional persons and visitors will be charged $5.00 per day. Rates are subject to change.
At registration let the office know if you will be having any visitors during your stay. Otherwise they will be charged.

Cancellation policy:
Outside 7 days a $15.00 fee applies to cancel. Within 7 days we have a NO Cancellation, NO Refund

For Cabins & Bunk houses: Please note: We do not provide linens or cookware. Please call for amenities.

NO REFUNDS AFTER CHECK IN FOR ANY REASON
MONIES CANNOT BE MOVED FROM ONE RESERVATION TO ANOTHER UNLESS APPROVED BY MANAGER.

Holiday and Events cancellation is 14 days prior to your arrival.
BLUEGRASS FESTIVAL MONIES ARE NON REFUNDABLE.. FINAL PAYMENTS ARE DUE BY *** 20TH EACH YEAR OR YOUR RESERVATION WILL BE CANCELED.

SITES ARE SUBJECT TO CHANGE.. Any damage connected to park utilities will be subject to a repair charge.

Please be advised that any firewood brought into our park must be from the State of North Carolina only .

Sincerely

Desired Outcome

Refund Considering that it clearly stated on their confirmation email that any cancellation 7 days prior to arrival would be given a refund, and the fact that I have no idea if the event will be reschedule next, plus not know whether or not we could even attend next year, I would like what is due me as a matter of principle. Business should not be allowed to advertise one policy and then change "their mind" to suit themselves. We are on a fixed income, and we need every penny as much as the next guy

Happy Holliday Rv Village Response • Apr 17, 2020

I understand what the policy says about our refunds but we were asking customers to wait until closer to time of their reservations before any action was taken and or changing their dates. To rectify this problem I can go ahead and refund his money except for the cancellation fee of $15.00 which would be $28.00. According to our policy (which is clearly stated on the confirmation he is evidently referring to) during a normal time it states we have a cancellation fee of $15.00. I can refund the $28.00 as soon as we can clear this situation. We are sorry if He feels we have wronged him but we are simply acting according to this virus like everyone else.

Customer Response • Apr 17, 2020

Thank you for your assistance. The campground gave me a refund a couple minutes ago. I'm sure it was because you were involved.

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Address: 1553 Wolfetown Rd, Cherokee, North Carolina, United States, 28719-8749

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