Happy Mary Refinisher

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did offer to replace it but have not replaced it at all nor have they contacted meMy calls to them have gone unansweredIt has been days since they have told me that they would have replacement sentAs of yet no furniture Regards, [redacted] ***

To whom this may concern,Our General manager Fred Gya has spoken personally to Mr [redacted] and explained we are waiting for his replacement to arrive so that we may exchange the furniture As soon as it arrives to our warehouse we will gladly exchange the merchandise in question We have done everything in our power to reassure Mr [redacted] that we will take care of the issue as promptly as possible However in return Mr [redacted] has been boycotting our store to the point that the police has been called to escort him from our premises Thank you.The Furniture Warehouse Management

To whom this may concern,I apologize for the delay in responseMr [redacted] was authorized an even exchange by our General Manager last month We will gladly pick up the old furniture and deliver a new set We can not, however refund him for his purchase as we do not have a refund policy Mr [redacted] can contact our customer service department at 619-628-at his earliest convenience to schedule the service.have a great day!The Furniture Warehouse Management

Hello,From the beginning the customer was informed we do not offer refunds and the customer agreed to a store creditA few weeks later we received credit card dispute paperwork from the customers credit card coWe replied to them agreeing to the chargeback on our 3/5/response, however we did mention the customer still had not returned the protection plan paperwork and care kit We made the customer aware it needed to be returned or we would need to deduct $+ tax =$to the total The customer never returned eitherSince the customer initiated the chargeback with the card company, we are no longer able to process a refund as the card company is responsible for reversing his funds back to into his account.Thank you.TFW Management

Hello,We are willing to provide Mr [redacted] with a $store credit for the sofa in question and will also provide him with free deliveryFurthermore, we will gladly fix /replace the dinning table We believe we are truly going above and beyond to rectify this situation We hope Mr [redacted] is happy with our final decision Thank you for your time.The Furniture Warehouse Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have filled a complaint against this business institution on the 10th of Decregarding an item that was not in my possession but they refuse to give me my money backI have agreed to their terms of paying the restocking fee of 20% but till this day, I have not received any refundsThey know where I live and they know my complete name but they are not giving me a refund of the $2,that I spend in which again I don't even have in my possession the merchandise.Desired Outcome: Issuance of a check as a form of a refund Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The furniture is not what I special ordered I paid $extra for luxor navy color and this is a hard material and not dark blue its lighter blue
Regards,
*** ***-***

That is all we are able to offer the customer at this time.Thank you.***

Hello,The customer began a chargeback process with his credit card company in March . We responded twice March 5, 2015 & March to agree to the chargeback minus the 20% restocking fee. The re-stocking fee of 20% was charged per our contract (signed by the
customer). The store manager made the customer aware that this was the procedure of a cancellation.Thank you.The Furniture Warehouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did offer to replace it but have not replaced it at all nor have they contacted meMy calls to them have gone unansweredIt has been days since they have told me that they would have replacement sentAs of yet no furniture
Regards,
*** ***

To whom this may concern,Our General manager Fred Gya has spoken personally to Mr*** and explained we are waiting for his replacement to arrive so that we may exchange the furniture. As soon as it arrives to our warehouse we will gladly exchange the merchandise in question. We have done everything in our power to reassure Mr*** that we will take care of the issue as promptly as possible. However in return Mr*** has been boycotting our store to the point that the police has been called to escort him from our premises. Thank you.The Furniture Warehouse Management

Hello,From the beginning the customer was informed we do not offer refunds and the customer agreed to a store credit. A few weeks later we received credit card dispute paperwork from the customers credit card co. We replied to them  agreeing  to the chargeback on our 3/5/15 response, however we did mention the customer still had not returned the  protection plan paperwork and care kit.  We made the customer aware it needed to be returned or we would need to deduct $199.00 + tax =$214.92 to the total.  The customer never returned either. Since the customer initiated the chargeback with the card company, we are no longer able to process a refund as the card company is responsible for reversing his funds back to into his account.Thank you.TFW Management

To whom this may concern,Mr. [redacted] received all but one sofa on the scheduled delivery 7/8/15. The sofa we were planning on delivering to Mr. [redacted] had noticeable manufacture defects, therefore we decided to order him a new sofa to avoid delivering a less than perfect sofa.  We have...

been in contact with the customer to explain the situation and furthermore, assured him we would deliver the sofa as soon as we receive it from the manufacturer.  The customer has begun a chargeback claim and we agreed on refunding the retail cost for the sofa.  We verified this today with American express, We no longer owe the customer the sofa as he was refunded for it through the chargeback.  We would be willing to contact Mr. [redacted] once we receive the sofa in question so he can re-purchase and we would gladly deliver it to his home at no additional charge.  Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom this may concern,We are sorry the customer is unhappy with the quality of her special order purchase.  The item was especially ordered for the customer and it is not an item we carry in store.  We, however would like to rectify the situation by sending the furniture back to the...

supplier so the item is fixed.  We unfortunately can not refund the customer per our agreement (signed by the customer at the time of purchase).  Mr. [redacted] (General Manager) called the customer today 3/5/16  to explain this situation, however was only able to leave a voice mail.  The customer can contact our customer service department to make arrangements for us to pick up and send for correction to the supplier at the customer's convenience. Customer service# 619-628-1030 - the customer must ask for [redacted] (she is aware of the situation and will be able to further assist the customer in a prompt manner).Thank you.The Furniture Warehouse Management

To whom this may concern,I apologize for the delay in response... Mr. [redacted] was authorized an even exchange by our General Manager last month.  We will gladly pick up the old furniture and deliver  a new set.  We can not, however refund him for his purchase as we do not have a...

refund policy.  Mr. [redacted] can contact our customer service department at 619-628-1030 at his earliest convenience to schedule the service.have a great day!The Furniture Warehouse Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Complaint # [redacted]More then 2 months without home furniture merchandise 2 months continue phone call to merchant & follow upSuffering 2 months rude -customer serviceAll inconvenience and mental / social harassment  My Proposal : suffering all above  compensating with credit $350 Delivery same sofa in 2 weeks  with same total price : $699 Fix /Replace Dinning table within a week No delivery Fee Thank you,[redacted]    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have filled a complaint against this business institution on the 10th of Dec. 2015 regarding an item that was not in my possession but they refuse to give me my money back. I have agreed to their terms of paying the restocking fee of 20% but till this day, I have not received any refunds. They know where I live and they know my complete name but they are not giving me a refund of the $2,000 that I spend in which again I don't even have in my possession the merchandise.Desired Outcome: Issuance of a check as a form of a refund
Regards,
[redacted]

Hello,We are willing to provide Mr. [redacted] with a $150.00 store credit for the sofa in question and will also provide him with free delivery. Furthermore, we will gladly fix /replace the dinning table.  We believe we are truly going above and beyond to rectify this situation.  We hope Mr. [redacted] is happy with our final decision.  Thank you for your time.The Furniture Warehouse Management