Initial Business Response /* (1000, 5, 2015/08/12) */
We did go to the customer's residence to inspect the items in question and noticed some issues with the fabric and some seam separation. The sofa and love were purchased 7/20/2013 but unfortunately are outside of the 1 year manufacture...
warranty. We have relayed this on to Ms. [redacted] as well. We have sold 10 sets of this model over the past few years and this one is the only which we have received a complaint on. The issues she is having look more to be because of misuse than manufacture defects.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/25) */
[redacted]response has been scanned in and is available using the online complaint system.
This really upsets me with Happy Sleeper saying that this is misuse!!! How can you misuse a sofa set that you only sit on? I don't have any children that misuse this set! I'm sending you pictures with this letter so you can see what is happening to the set. When I purchased this set I still had my old sofa that was 20 yrs. old. It sure didn't look like it was that old. I take very good care of my things. I don't know what can be done on this matter but a two yr. old set should not look like this. I hope you can help. Thank you for looking into this for me.
Initial Business Response /* (1000, 5, 2015/08/12) */
We did go to the customer's residence to inspect the items in question and noticed some issues with the fabric and some seam separation. The sofa and love were purchased 7/20/2013 but unfortunately are outside of the 1 year manufacture...
warranty. We have relayed this on to Ms. [redacted] as well. We have sold 10 sets of this model over the past few years and this one is the only which we have received a complaint on. The issues she is having look more to be because of misuse than manufacture defects.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/25) */
[redacted]response has been scanned in and is available using the online complaint system.
This really upsets me with Happy Sleeper saying that this is misuse!!! How can you misuse a sofa set that you only sit on? I don't have any children that misuse this set! I'm sending you pictures with this letter so you can see what is happening to the set. When I purchased this set I still had my old sofa that was 20 yrs. old. It sure didn't look like it was that old. I take very good care of my things. I don't know what can be done on this matter but a two yr. old set should not look like this. I hope you can help. Thank you for looking into this for me.