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Happy Tiffin

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Reviews Happy Tiffin

Happy Tiffin Reviews (3)

This company has the worst customer service I have ever experiencedI order a product and when it arrived I realized it was much too big for my needsI sent it back a week later using the return label they sent to me
According to the USPS they received the return product a few days laterI emailed them or times over a week's time after confirming they received it with USPS with no response
According to their own website, returns are processed within 1-days
A week after they received the return product, and having not received a single reply or acknowledgment from them, I was forced to file a claim with my bank
That same day, miraculously, they sent me an email saying they were waiting to receive the returned productThey provided a link to a customer service webpage where our conversation could be documented
I told them I had confirmed they received the product and they then sent a message requesting the tracking number which I happily provided
It's been more than a day since then and I have not heard back from themAnd strangely, or maybe conveniently, the customer service page which was documenting our conversation is now unavailable
As of right now, they have my money and the productThankfully my bank has agreed to handle the matter once the day 'grace' period elapses in days
These guys need serious help in the communication department or they are incompetent at managing their businessOr they are just deceptive
It takes maybe minutes to write a helpful replyEven just an acknowledgment of my attempts to contact them and get a status update on my return would have alleviated the tension a great deal
Seems like this is just another one of those companies who only focus on, and care about, getting the product sold with no regard for the actual customer

This company has the worst customer service I have ever experienced. I order a product and when it arrived I realized it was much too big for my needs. I sent it back a week later using the return label they sent to me.

According to the USPS they received the return product a few days later. I emailed them 4 or 5 times over a week's time after confirming they received it with USPS with no response.

According to their own website, returns are processed within 1-3 days.

A week after they received the return product, and having not received a single reply or acknowledgment from them, I was forced to file a claim with my bank.

That same day, miraculously, they sent me an email saying they were waiting to receive the returned product. They provided a link to a customer service webpage where our conversation could be documented.

I told them I had confirmed they received the product and they then sent a message requesting the tracking number which I happily provided.

It's been more than a day since then and I have not heard back from them. And strangely, or maybe conveniently, the customer service page which was documenting our conversation is now unavailable.

As of right now, they have my money and the product. Thankfully my bank has agreed to handle the matter once the 15 day 'grace' period elapses in 3 days.

These guys need serious help in the communication department or they are incompetent at managing their business. Or they are just deceptive.

It takes maybe 5 minutes to write a helpful reply. Even just an acknowledgment of my attempts to contact them and get a status update on my return would have alleviated the tension a great deal.

Seems like this is just another one of those companies who only focus on, and care about, getting the product sold with no regard for the actual customer.

Review: Revdex.com,I am logging a complaint against Happy Tiffin. My husband placed an order December 25, 2014, order # 10[redacted]8, and when it arrived it was damaged scratch and dented. I contacted Happy Tiffin at once on the very day it arrived and notified them of the damage. I called a few days later and was asked by whoever answered the customer service line to send them a picture of the damage which I did. Days later I called again and told them I needed a response from them or I would contact the Revdex.com and they sent my husband an email which contained a return authorization form and a link to print out a return label on January 15. When I printed out the label I realized that the label was not a prepaid label and I have been calling them ever since to have them send out a prepaid label. I am looking to have a full refund due to the condition of the product when it arrived. It was properly packaged so I dont believe it was damaged in transit. It is my opinion that it was damaged before it was even sent to me. I believe that the Happy Tiffin is in the business of sending out faulty merchandise and then sticking the unsuspecting consumer with damaged goods that they will not take back. Businesses like the happy tiffin make shopping over the internet an untrustworthy experience. I have there package all packed up and ready to go all I need is for then to send me a prepaid mailing label. And then I would like for the Revdex.com to make sure that my husband receives a full refund of the purchase price as well as the shipping cost. I have reached out to them on numerous occasions to no avail. No one answers the phone on their customer service number and when I leave a message to contact me I receive no call back, I need the help of the Revdex.com.Desired Settlement: make sure that my husband receives a full refund of the purchase price as well as the shipping cost.

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Description: MAIL ORDER & CATALOG SHOPPING, SALES & ORDER BOOKS

Address: PO Box 60415, Santa Barbara, California, United States, 93160

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