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The balance on this patient’s account has been written off, and the patient was contacted and informed of this information Thank you, [redacted] Patient Accounting, ManagerConifer Health SolutionsSouth 4th StreetLouisville, KY 40202Phone: ###-###-####Ranita[redacted] @ [redacted]

After review of this account, we have adjusted the balance to zero to prevent any further collection effortsWe have also notified the collection agency to remove and close this account and send a letter to all credit bureaus that have been reported to have have this removed from her credit report

Patient did not provide date of service and unable to locate accountPlease provide specific account number and date of service so additional research can be conducted

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Kentucky One Health/Jewish Hospital Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: The patients complaint was that she received a bill from Jewish Hospital for dates of service 7/16/for $and total charges at that time were $Patient had another date of service at Jewish Hospital East on 7/12/for issues related to the visit on 7/16/ [redacted] initially paid on the charges for $629.08, however we combined the accounts for one charge to the insurance due to services being relatedWe refunded [redacted] the total payment, and then rebilled [redacted] with the corrected charges [redacted] reprocessed bill changing the out of pocket responsibility for the patientThe total charges were increased by $from the previous visit on 7/12/This increased her out of pocket responsibility by $The bill that she received was for the total amount left on the accounts after they were combinedWe did receive correspondence from the patient on 5/13/and the account was being reviewedAt this time the patient has no balance due, and the bill has been paid in full, with the last payment being received on 05/06/Please let me know if you need further information Sent on: 5/29/11:47:AM

Hello, I have reviewed the guarantor’s account, and as a result her account has been removed from bad debt and the balance has been adjusted to $Letters will be sent to each credit bureau to ensure this account does not have any sort of negative effect on her credit reportI spoke with her
today, and she was satisfied with the resolutionThank you, *** ***

I'm sorry to hear the patient is still dissatisfied with the response from KentuckyOne HealthThe patient made payments to his account on 09/15/15, 10/19/15, 11/17/15, 12/18/15, 01/25/16, 02/18/16, although these payments were monthly the patient had not reached out to our early out company (patient payment center) to get set up on a payment arrangementGetting set up on a payment plan is the only way to ensure the patient will not continue down the collection track onto collectionsAdditionally, on the statements that are mailed out from our early out company it clearly states, "If you are unable to pay your bill in full, you may be eligible for a payment planPlease contact us at the number above to obtain more information and determine if you qualify for a payment plan..." The number listed at the top of the statement is ###-###-####However, because we saw the patient was making a clear effort in paying the patient responsibility we removed his account from bad debt*** ***, customer service supervisor, spoke with the patient yesterday and a letter was mailed to the patient to follthe conversationIn the letter that was mailed to the patient it confirms it was removed from the collection agencyIt also confirms the appropriate address to mail correspondence, which is PO Box Louisville KY We will be happy to contact the payment center on behalf of Mr*** provided he will agree to a consistent payment arrangement. Yesterday when speaking with the patient, he was unable to give *** a monthly payment amount that he was comfortable with on a go-forward basis. If the patient would rather speak to us to set up a payment arrangement, please reach out directly to *** @ ###-###-####

I filed a complaint and it had been resolved with the company and I am satisfied with the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I am not satisfied as the person who called me did not want nor would take my payment proposalNow all of a sudden she will take my proposal, interestingI will call her tomorrow and give her my payment plan but will not release this complaint until I have proven that my credit report has been corrected and does not affect meI also have lost a lot of sleep, nervousness and anxiety over this situation but they do not care about that, just the money I also am concerned that these people do not care about the senior patient only their rules, inflexible, not proactive at all. Kentucky One puts the burden on the insured. When you sign their documents they do not give you time to read the lengthy agreement, and will not provide service without you signing so ill people are between a rock and a hard spot when illThis is the way it works with Kentucky OneYou should investigate this yourself

After review of this account, we have adjusted the balance to zero to prevent any further collection efforts. We have also notified the collection agency to remove and close this account and send a letter to all credit bureaus that have been reported to have have this removed from her...

credit report.

The account will be removed from bad debt and placed back with early out so the patient can continue to make payments. I explained to the patient that he must call to make a payment arrangment this time. Simply sending in payments does not prevent an account from moving to bad debt. I explained...

to him that making payment arrangement, and complying with that payment arrangment is the only way to prevent an account from moving to bad debt.  A letter will be sent to the credit bureau as well as the patient stating the account has been removed and closed from bad debt.
Thank you,
[redacted].

Patient did not provide date of service and unable to locate account. Please provide specific account number and date of service so additional research can be conducted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] First, she did not acknowledge that I payments have been sent to them every month or any of my previous letters. Second she did not make any notes of my resolution on this debt but placed the burden on me to call another number in 10 days. She did not say that in her response to you.  So no this is not resolved. Third, this item is on 3 credit reports which will not be corrected by one letter of which she did not even tell me who that would be addressed to. She merely repeated over and over the same information like a robot not listening to what I was informing her.  Senior citizens should not be taken advantage of in this manner. She did give me a mailing address for correspondence again which I will send a registered letter to them again so I have a record of my ernest efforts.  I will also need to validate that this is taken off all three credit agencies. Thank you for your help but this is far from resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] Account #: [redacted]DOS: 8/7/2015Account Resolved $0.00 Balance on Account[redacted]Supervisor, Patient Accounting Conifer Health Solutions[redacted]
[redacted]
[redacted]
[redacted]

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Kentucky One Health/Jewish Hospital
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:...


[redacted]
Staff Member:
Response:
The patients complaint was that she received a bill from Jewish Hospital for dates of service 7/16/2013 for $629.08 and total charges at that time were $3078.58. Patient had another date of service at Jewish Hospital East on 7/12/2013 for issues related to the visit on 7/16/2013. [redacted] initially paid on the charges for $629.08, however we combined the accounts for one charge to the insurance due to services being related. We refunded [redacted] the total payment, and then rebilled [redacted] with the corrected charges. [redacted] reprocessed bill changing the out of pocket responsibility for the patient. The total charges were increased by $1253.83 from the previous visit on 7/12/2013. This increased her out of pocket responsibility by $129.36. The bill that she received was for the total amount left on the accounts after they were combined. We did receive correspondence from the patient on 5/13/2015 and the account was being reviewed. At this time the patient has no balance due, and the bill has been paid in full, with the last payment being received on 05/06/2015. Please let me know if you need further information.
Sent on: 5/29/2015 11:47:32 AM

The balance on this patient’s account has been written off, and the patient was contacted and informed of this information.  Thank you, [redacted]Patient Accounting, ManagerConifer Health Solutions312 South 4th StreetLouisville, KY 40202Phone:...

###-###-####Ranita.[redacted]