Happy Valley Ride Taxi

Review: On 3/1/2014 I called this taxi company for a pick up from my home to meet a bus for a trip to New York. I called 1 1/2 hours in advance. I used the automated service as directed. I have used this system previously so my address was pre-programed into their system. After waiting 40 minutes I called back. The gentleman who answered the phone was polite but couldn't find my reservation by address and seemed to be really confused as to what was going on. I read him my reservation number, he then found my booking and replied someone would be there in 10-15 minutes. I let him know If no one could make it in that time frame I would need to make other arrangements as I would miss my bus. He again repeated it would be 10-15 minutes. So I waited, no cab ever showed up. I repeatedly called back, at first the phone rang with no answer and later it sounded like the phone had been disconnected. This companies negligence caused me to be unable to catch my bus to New York. I never got a return phone call or an explanation from this company. No cab arrived from this company. This is terrible customer service.Desired Settlement: I would like to have the cost of my megabus booking of 43$ reimbursed by this company due their negligence causing me to miss my bus.