Happy Wife Happy Life Home Cleaning

Dear Mrs [redacted] , we appreciate your time and your letter concerning the issues with our company we were regret that you have had a unsuccessful experienceWe want to let you know that we have made management changes and we are improving our scheduling processes and customer service experience We cannot thank you enough for bringing the situation to our attention we will contact the coupon carrier you purchased your service through and have a refund issuedOr deepest apologies

We would like to offer an apology for any trouble we have causedWe have gone through management changes and understand your concern and frustrationWe have research the amount paid and we have issued a complete refundWe are working at improving our system and communicationWe thank you for
bringing this to our attention. Warmest regards, Happy Wife Happy Life

The company has still not sent checkPlease advise

We have refunded the purchase in addition dropped off a check at her home for $for the situation. Again, please accept our apology. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My account has NOT been credited despite their claim otherwiseI specifically told them I changed my account number, which means they have no way to issue me credit via the bank nowAfter I communicated the account change number, they offered to issue a check and drop it by my work-they never showed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is satisfactory to me That being said, there's not much to be resolved since every chance I gave this company to make good on their word was left unfulfilled.
Regards,
*** ***

Hi, thank you for the opportunity to replyWe strive to make our clients 100% happySometimes we fall short and are willing to make it right and correct the situationWe have given a 100% refund to Mrs*** and in addition offered a free cleaningUnfortunately, the we were not able to
resolve this situationWe are making changes to improve and we would like Mrs*** to forgive us. Thank you very much

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF it is, in fact, done in a timely mannerI am concerned that the business will not follow through based on my previous experiencesRegards, *** ***

Thank you for this information. We regret the deposit was delayed in being refunded. We have refunded an additional amount due to the delay in addition to the entire deposit. We are improving our processes and hope to never have this situation occur again.Warmest regards

Thank you for your communication. Our records indicate you have rejected our offer to refund your account. Please accept our refund and indicate in the compliant you agree to accept your full refund. Please send a bails address we can forward a refund to as we attempted to refund your credit card and due to the length of time that has passed we are no longer able to offer a refund via your credit card. Thank you and we appericate your feedback and value your insight in how we can improve, 
Sincerely, 
Happy Wife Happy Life Team

Dear Mrs [redacted], we appreciate your time and your letter concerning the issues with our company we were regret that you have had a unsuccessful experience. We want to let you know that we have made management changes and we are improving our scheduling processes and customer service experience....

We cannot thank you enough for bringing the situation to our attention we will contact the coupon carrier you purchased your service through and have a refund issued. Or deepest apologies.