Happy's Contact Lens & Eyeglass Center, Inc.

The damage to the siding is now fixedUnfortunately, it required a complaint to the Revdex.com to accomplish this in a timely mannerAs to the remainder of MrW***'s derogatory response, I would hope possible future customers will recognize that damage was more than just a hole that could simply be plugged with siliconI hope that possible future customers will recognize months have passed since installation with prolonged periods when weather would have been acceptable for repairI hope possible future customers will recognize that MrW***'s response does not address the reassurances given twice by his contractor that he "would be out within a week to fix it." To borrow MrW***'s attitude, I should have seen this coming when his installer didn't even measure before drilling a hole in my houseFinally, as to initial consultation completed by MrW*** in person, I remember thinking he was professional and knowledgeableI do not remember any disagreement or discord
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I apologize for any confusion over our company's warranty service. I do typically charge a service call fee for systems that are a year or older. The fan unit is under warranty for five years, and we can replace it as needed. A fan replacement that is out of warranty is $
to $depending on the fan model. While the fan is under warranty, we waive the fan cost fee of $300, and just charge the service trip charge of $75. Since there was confusion in this particular situation, we will gladly come out free of charge to inspect the system and troubleshoot on why there is a loud vibration noise. In the mean time, you can temporarily shut off the fan unit when the noise is bothersome, for instance at nightThe best way to reach me for any questions is by email, ***Best regards,Mike B***Radon Systems

I have resolved the issue in question with this providerPlease update the compliant to reflect this.Thank you
*** ***

We installed a radon mitigation system for Mr*** on December 14, 2015. As part of the installation process, a pilot hole measuring 1/8" was drilled from the basement through the band board to the outside. This procedure is necessary to make sure the system will work in that
location. During the pilot hole process it was discovered that the location would not work because outside that spot was where the stone stopped and sealing the radon pipe would have been difficult seal. As is customary and common practice when this happens, the hole is simply caulked and another pilot hole drilled. Sealing this hole which is no bigger than a nail head would have been very simple and no one would heave even noticed since it was located through the J-channel and not even the siding. Mr*** said that he would have none of that meaning caulking the small hole and demanded that the siding/J channel be replaced. These materials are made of vinyl material and cannot be installed until the temperature is consistently above degrees. We have not had until the last few weeks experienced temperatures warm enough to install the vinyl materials. This was explained to Mr*** several times and he still insisted in calling my office and yelling at my secretary on several occasions. Each time he called and yelled he was told the same thing regarding the consistent temperature required for the vinyl siding. Mr***'s siding was replaced on May just as we had told him we would do after our first conversation with him last December, 2015. Mr*** prior to replacing the siding material on May made the statement that he would be open to now accepting the caulking material that would have matched the siding installed on his house however, as irrational as he is, we were going to replace the siding per his original demand. Our completion check list was signed stating that everything was satisfactory and the radon mitigation job worked as designed to reduce radon to below what was proposed. Hopefully this is the end of our involvement with this homeownerI should have seen this coming after my initial visit with him regarding his radon issue and sugg***ed he call another contractor. Dan W***