Happy's Garage LLC

After the initial test drive, the customer was pleased with the vehicle, however did not wish to move forward with paperwork as they had a pending insurance claimDuring this time, the vehicle was still available for purchase, and had multiple test drives by other perspective buyersWeeks later, they contacted us and asked that it be taken to their mechanic for a safety inspectionThe inspection facility was outside of our radius for a “local” inspection, however special arrangements were made to get the vehicle thereUpon completion, a new air filter and new battery terminal were the only recommendations made by their mechanic on a vehicle which, in the repair shop owners words was, “one of the nicest used cars they have had in for a safety inspection” These minor issues were corrected the next day, and several attempts were made to contact the customer to move forward with the sale, which days later again resulted in not doing so due to a pending insurance claimAnother perspective buyer came in and test drove the car, left a deposit, and purchased the vehicle the next morningAt the end of the following week the customer called to see if the vehicle was still availableWhen he was informed that it had been sold, he became irateHe furthermore mentioned that he saw we were a Revdex.com accredited business and he would be filing a complaint because he felt that the vehicle in question, not under deposit, was “sold out from under him”It’s clear that the customer is upset, and his intention is to slander our impeccable online reputation with the Revdex.comIt is our belief that every effort was made to sell the customer the vehicle, and in no way conflicted with what we consider to be a good code of business ethics

Complaint: [redacted] I am rejecting this response because: We were not informed that having the inspection was not sufficient to hold the vehicleUnder false/inadequate information we proceded with the $inspection to purchase the vehicleAslo we are not trying to "slander" this business we are reporting miss treatment by the staffFurthermore the only reason this business has a clean record with the Revdex.com is because they have yet to be rated by a single customerIf this business is trying to challenge my integrity, the integrity of a year [redacted] and current employee of the [redacted] , then they are sadly in the wrongWe were offended by how the mechanic brushed us off like we weren't important and looked as we were wasting his time burried in his cell phone and even further offended by the sales woman who practically yelled at us blaiming us for everything instead of trying to get us into the compairable car that was on the lot like any auto sales person would doI have worked in retail in the past and know that both of these people were unprofessional and any reputable dealership wouldnt stand for that treatment of their customersI dont always believe the phrase "the customer is always right" HOWEVER the least the sales woman could do was appoligise for the mix up and try to assist us into something else that would have worked for usWe have since brought our business somewhere else that treated us with respect and spent more money that originally planed on a newer vehicle, This money could have easily been spent at Happy's Garage had they treated us with some respect and been upfront about everythingIf needed I can attach the full report from the garage that did the inspection, there was a third finding from the garage, stating that the throttle needed attention, ontop of the two stated by Happy's

After the initial test drive, the customer was pleased with the vehicle, however did not wish to move forward with paperwork as they had a pending insurance claimDuring this time, the vehicle was still available for purchase, and had multiple test drives by other perspective buyersWeeks
later, they contacted us and asked that it be taken to their mechanic for a safety inspectionThe inspection facility was outside of our radius for a “local” inspection, however special arrangements were made to get the vehicle thereUpon completion, a new air filter and new battery terminal were the only recommendations made by their mechanic on a vehicle which, in the repair shop owners words was, “one of the nicest used cars they have had in for a safety inspection” These minor issues were corrected the next day, and several attempts were made to contact the customer to move forward with the sale, which days later again resulted in not doing so due to a pending insurance claimAnother perspective buyer came in and test drove the car, left a deposit, and purchased the vehicle the next morningAt the end of the following week the customer called to see if the vehicle was still availableWhen he was informed that it had been sold, he became irateHe furthermore mentioned that he saw we were a Revdex.com accredited business and he would be filing a complaint because he felt that the vehicle in question, not under deposit, was “sold out from under him”It’s clear that the customer is upset, and his intention is to slander our impeccable online reputation with the Revdex.comIt is our belief that every effort was made to sell the customer the vehicle, and in no way conflicted with what we consider to be a good code of business ethics

Complaint: ***
I am rejecting this response because: We were not informed that having the inspection was not sufficient to hold the vehicleUnder false/inadequate information we proceded with the $60 inspection to purchase the vehicleAslo we are not trying to "slander" this business we are reporting miss treatment by the staffFurthermore the only reason this business has a clean record with the Revdex.com is because they have yet to be rated by a single customerIf this business is trying to challenge my integrity, the integrity of a year *** *** *** *** *** and current employee of the *** ** ***, then they are sadly in the wrongWe were offended by how the mechanic brushed us off like we weren't important and looked as we were wasting his time burried in his cell phone and even further offended by the sales woman who practically yelled at us blaiming us for everything instead of trying to get us into the compairable car that was on the lot like any auto sales person would doI have worked in retail in the past and know that both of these people were unprofessional and any reputable dealership wouldnt stand for that treatment of their customersI dont always believe the phrase "the customer is always right" HOWEVER the least the sales woman could do was appoligise for the mix up and try to assist us into something else that would have worked for usWe have since brought our business somewhere else that treated us with respect and spent more money that originally planed on a newer vehicle, This money could have easily been spent at Happy's Garage had they treated us with some respect and been upfront about everythingIf needed I can attach the full report from the garage that did the inspection, there was a third finding from the garage, stating that the throttle needed attention, ontop of the two stated by Happy's

After the initial test drive, the customer was pleased with the vehicle, however did not wish to move forward with paperwork as they had a pending insurance claimDuring this time, the vehicle was still available for purchase, and had multiple test drives by other perspective buyersWeeks later,
they contacted us and asked that it be taken to their mechanic for a safety inspectionThe inspection facility was outside of our radius for a “local” inspection, however special arrangements were made to get the vehicle thereUpon completion, a new air filter and new battery terminal were the only recommendations made by their mechanic on a vehicle which, in the repair shop owners words was, “one of the nicest used cars they have had in for a safety inspection” These minor issues were corrected the next day, and several attempts were made to contact the customer to move forward with the sale, which days later again resulted in not doing so due to a pending insurance claimAnother perspective buyer came in and test drove the car, left a deposit, and purchased the vehicle the next morningAt the end of the following week the customer called to see if the vehicle was still availableWhen he was informed that it had been sold, he became irateHe furthermore mentioned that he saw we were a Revdex.com accredited business and he would be filing a complaint because he felt that the vehicle in question, not under deposit, was “sold out from under him”It’s clear that the customer is upset, and his intention is to slander our impeccable online reputation with the Revdex.comIt is our belief that every effort was made to sell the customer the vehicle, and in no way conflicted with what we consider to be a good code of business ethics