Happyteeth Dental Care

After initial evaluation I was told I needed 3 fillings, 2 on top, 1 on bottom. I have had white fillings prior but never a silver one. Without informed consent I was given silver fillings. 3 of which were on my top teeth. Once I had the procedure done I saw this. They would not replace it without fully charging me for their error. I called the office and was told to come in with the initial tx plan. They claim they do not have a copy for once the procedure is completed, the fillings were removed and out of the system. I would have gone somewhere else to get white fillings initially if I had known they would do silver. I feel that Ethically, they should inform me of the silver both because all my other fillings are white and because of the mercury. Even if I agreed for them to make changes in tx if necessary, silver fillings instead of white ones are not necessary. And they still should inform me. Now I have 3 silver teeth on top when I should have gotten white. And one tooth was done without me being told. Now I had an unexpected stress. Emotionally I am a wreck. Their informed consent practice was unethical with me.Product_Or_Service: Dental workDesired SettlementI would like these silver fillings replaced with white ones at no cost to me. Business Response This communication is to address the issues presented by Ms. [redacted]'s online complaint. We would like to state that Ms. [redacted]'s teeth where restored under the proper guidelines and standards supported by the American Dental Association ( ADA), Massachusetts Dental Society (MDS) and Ms. [redacted]'s insurance company Office Reference Manual (ORM). Our office policy states that it is the decision of the dentist to restore a decayed tooth according to what he/she determines is appropriate given the condition of the tooth at the time of treatment following the proper standard of care. Amalgam restorations are accepted within the standard of care for dentistry and is in compliance with the ADA and MDS guidelines. At Ms. [redacted]'s request she was given the option to have the white fillings replaced. Per her insurance, if a completed restoration was performed under the standard of care and is not compromised, then it is not eligible for replacement. As stated by the insurance the patient is responsible for any fees associated with replacement of such restoration in accordance to our office fee schedule. With regards to Ms. [redacted]'s concern for the Mercury content within the amalgam restoration, the ADA states that, "Dental amalgam has an established record and safety and effectiveness...The safety of dental amalgam has been studied and reviewed extensively, and no correlation has been found between the small amounts of Mercury released from amalgam restorations and any adverse health effect."In addressing Ms. [redacted]'s concern about our office informed consent policy. Ms. [redacted] upon initial registration was presented by our office staff with the consent for procedure/treatments. After reading our office consent, she signed, dated and initialed the form which stated that she gives permission for the dentist to make any necessary changes during treatment. During her comprehensive exam, all aspects of Ms. [redacted]'s treatment was discussed between her and the providing dentist. All treatment rendered is charted as either proposed or completed in our system. Ms. [redacted] is mistaken in her comment that once fillings are completed they are removed and out of the system. In fact they are still in the chart listed as completed. What we cannot replicate was the initial presentation of which she was given a copy of. Her chart indicates treatment that have been completed as well as any treatments still proposed.We hope that our response properly addresses Ms. [redacted]'s concern for the safety and efficacy of her dental restoration that was performed in accordance to the standard of care supported by the ADA,MDS and Ms. [redacted]'s insurance company.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We are not questioning whether or not the procedure was ADA approved, we are questioning the use of silver fillings in a patients mouth with no prior silver fillings when white fillings were available and covered by insurance. At no time was it ever discussed to use silver fillings. We should expect that the dentist would use the most ascetic material available since I already had white fillings and they would have been covered under my insurance. The solution is simple. I feel the dentist should rectify the problem at their cost.We find this the only acceptable outcome to this dispute.