Harbinger Communication

Final Consumer Response / [redacted] (2000, 10, 2016/02/01) */ Consumer called to say issue is resolved

Complaint: [redacted] I am rejecting this response because: I have now responded back to the business that I do not want nor am able to renew the subscriptionThey have not yet auto-renewed it, but they are continuing to hold that over my head as an attempt to further sell meI guess they do not understand that No means No, i.ethey say this is not resolved because they are trying to stronghold me into a purchase of some kindResolution will be when the cancellation of a renewal subscription is confirmed.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 17, 2015/08/21) */ The team resolved the issue with the client directlyI was told that the client is planning to call the Revdex.com and ask for the complaint to be removed and letting you know it will all be resolved by the end of next monthPlease let me know if you don't hear from the client, and I'll follow up with our team for more detailsThanks! Initial Consumer Rebuttal / [redacted] (2000, 19, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) We did reach an agreement on Friday, August 21, I am awaiting confirmation on all points discussed and will then contact the Revdex.com for final thoughtsThanks

Complaint: [redacted]I am rejecting this response because: I have now responded back to the business that I do not want nor am able to renew the subscription. They have not yet auto-renewed it, but they are continuing to hold that over my head as an attempt to further sell me. I guess they do not understand that No means No, i.e. they say this is not resolved because they are trying to stronghold me into a purchase of some kind. Resolution will be when the cancellation of a renewal subscription is confirmed.Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/08/21) */
Re: the pending complaint from [redacted] at Energy Recovery, we have contact the Area Director for the region and he has agreed to make sure that no one reaches out to that individual or his company. Notes will be put into his account to...

reflect that. Please let us know if you need anything else to resolve that issue.
Initial Consumer Rebuttal /* (2000, 9, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response.

Initial Business Response /* (1000, 17, 2015/08/21) */
The team resolved the issue with the client directly. I was told that the client is planning to call the Revdex.com and ask for the complaint to be removed and letting you know it will all be resolved by the end of next month. Please let me know if...

you don't hear from the client, and I'll follow up with our team for more details. Thanks!
Initial Consumer Rebuttal /* (2000, 19, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We did reach an agreement on Friday, August 21, 2015. I am awaiting confirmation on all points discussed and will then contact the Revdex.com for final thoughts. Thanks.

Hello,This client was not automatically renewed. When they cancelled, we did not automatically renew the contract as the terms specify that we can, so we will need to speak with them prior to deciding the best course of action.We have reached out to set a time to speak but have not heard...

back.
Thanks,
[redacted]

Final Consumer Response /* (2000, 10, 2016/02/01) */
Consumer called to say issue is resolved

Hi, 
Thank you for your message. It seems as this request hasn't been properly noted in our system by the sales team. I have raised the issue with the team to ensure it does not happen. We have now also added a note on the account that we will not call this specific organization unless they...

request it (or more information) in the future themselves. 
Please advise if you need any additional information. 
Best,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/28) */
We take these comments very seriously and have shared this complaint message with the appropriate people.

To ensure this contact does not receive further communication from Meltwater, we have removed his email address and phone number from...

our database. Furthermore, we've added his email to a suppression list which will prevent him from receiving any communications. We have put appropriate notations on his account clearly instructing no one from Meltwater to contact his company again.

We are confidant this will stop all future correspondence and apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept their response at this time. But I will reserve the right to file additional complaints with the Revdex.com or state or federal agencies in the future, if necessary.