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Harbor House Elder Services

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Harbor House Elder Services Reviews (2)

Ms. [redacted],I apologize; I'm as lost in this complaint as any complaint that I have received. Ms. [redacted]'s Mitsubishi was purchased from the Ray Skillman dealership on the south side of Indy. Her complaint states that she purchased het car, a 2011 Mitsubishi Galant, on 4-9-11 for $30,000.00 and that...

her first problem occurred on 5-20-11.  Ms. [redacted] lists a disputed amount of $15000.00 and I do not understand why. I have the ability to look into the south side location's records and I discovered that on 5-28-11, she purchased the car for $25000.00 less a $3500.00 rebate.I give this back history to indicate that Ms. [redacted] appears to be inaccurate in her reporting of the facts. I delved into our service records that show that 8-30-12 we saw the Galant and Ms. [redacted] said that she had hit a pot hole and damaged the left side tires.  As it turned out, both left side tires were replaced, as was the left front wheel. Then on 5-17-13 we patched a tire that had a hole in it and the last time we saw her car was 1-19-17 to replace the left front tire due to a hole in the sidewall. If Ms. [redacted] did, in fact, buy all brand new tires a year ago, she didn't buy them from us. I can't see how she would expect us to correct something that we didn't do. As far as the 'warranty for life' that she requested, a competing dealer in our market used that as an advertising gimmick some years back. That whole promotion blew up when the company that administered the warranty went out of business.Thanks,Barry M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I am just feeling screwed on this car, I owe 6000 on a car probably worth less and ive taken care of the car, the warranty part is not my fault, so why do I suffer?? I took it to discount couple months ago, you denied me a tire that went flat so I had pay tjem. My dates are offf as I dont remember exact dates nor do I have databases you do. Im worried about my tires. I just want security 
Regards,
[redacted]

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