Harbor Inn Motel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, I would like to thank the Revdex.com for giving me the opportunity to voice my complaint This is a truly great forum.MrWorkinger, Thank you for responding to the complaint I am glad that you have taken an interest in the matter, especially since you want to clear up any confusion To clarify, at no time did I ever request a partial refund for $ I also hope we can dismiss the notion that the request for a full refund would necessarily warrant the granting of a partial refund.I made an error in assuming that the zoo should just forgive our brief visit on January 18, My daughter and I had a great time at the Zoo that day We saw the Giant Pandas and the Silverback Gorillas By the way, how such amazing animals could possibly be on the brink of extinction is something that I will never be able to fully understand.Won't the Zoo please consider accepting the previously refunded $dollars back and giving me the three memberships from Jan18, through Jan17, that I originally purchased? Now, I understand that there may be reasons why giving me memberships with that timeframe may be difficult to do In that case, may I suggest a compromise?If the Zoo cannot provide me with the three one year memberships I am requesting under the terms that I am proposing, could the Zoo possibly provide me (free of charge) with one adult one-day pass and one child one-day pass so that my daughter and I could enjoy a lengthy visit to the Zoo? I think this compromise would be more than fair because the Zoo should accept at least some of the responsibility for the misunderstanding that has occurred here Regards, [redacted]

Hello, Thank you for contacting the San Diego Zoo and bringing this to our attention We reviewed our website and reached out to our online reservation partner, aResTravel, for clarification, since the monies paid by Ms [redacted] were collected by aResTravel on behalf of the hotel and the Zoo collectively aResTravel has been in direct contact with Ms [redacted] regarding this matter and the following is the outcome of their conversations Ms [redacted] ’s letter revealed a fee discrepancy on our website of which we were unaware, and which has since been corrected, with our apologies aResTravel has refunded Ms [redacted] the difference in the parking fee charged versus the then-advertised rate on the website >>> [redacted] < [redacted] > 7/25/3:PM >>> Hi ***, Here is the 2nd email we sent to the guest regarding this issuePlease let me know if you need anything elseThanks! [redacted] Product Manager, aResTravel Truxtun Road, Suite | San Diego, CA O: [redacted] | F: [redacted] aResTravel | The Premier Provider of Travel and Tourism Technology Solutions ---------- Forwarded message ---------- From: Support Date: Mon, Jul 25, at 1:PM Subject: Re: Resort Fee Complaint To: [redacted] Hello [redacted] , Following up on our previous email, we wanted to in form you that a refund for the difference in the advertised parking rateYour credit of $has been processed today and should post back to your account within the next 5-business days Regards, Customer Service Department Truxtun Road, Suite San Diego, CA Local/International Phone: Toll Free within the USA: Fax: On Mon, Jul 18, at 6:PM, Support wrote: Hello [redacted] , Thank you for contacting SupportWe are sorry to hear that you found the resort fee as a surprise cost, but appreciate you sharing your concernWe went back to the site and have confirmed the resort fee was listed under the policies section on the website; in the same location where the parking fee is notedWe also see that the fee is called out in the room description of your package as a 29usd resort chargeBelow we have included an excerpt from your confirmation email which notes the fee for your reference As for the parking fee, we do want to apologize for the $increase, but it appears the hotel has increased its rateThis fee, along with the resort charge, is decided by the property directly and is a common practice among hotelsAgain, we do apologize for any confusion this may have caused, but we have confirmed the resort fee was listed correctly on the site prior to booking and called out in your email confirmation Please let us know if you have any questions or require further assistance Regards, Customer Service Department Truxtun Road, Suite San Diego, CA Local/International Phone: Toll Free within the USA: Fax: >>> 7/15/9:AM >>> [redacted] NOTE: Please do not modify subject line when replying [redacted] My boyfriend, [redacted] and I, [redacted] purchased your package deal of Park, Zoo and HotelWe stayed at the Hilton San Diego Spa & Resort 6/to 6/We prepaid our trip and was shocked to get an invoice the outrageous fees, that are not listed anywhere, so deceptive! A daily charge of $for resort, $city occupancy tax, $CDMA assessment, $TMD assessment, and parking $($more than listed on websiteI called Hilton & rude c/s rep explained, the resort charge is for use of the pool, plus occupancy tax??? How are they able to do this?? A tax to enter a room???? This tax should be paid by Hilton, not the customer!! It is implied by renting a room that it I plan to occupy itWhy would I rent a room that I couldn't enter? Or display their resort (pools, exercise room etc.) Without mentioning a daily charge of $29.00, even if you don't use themTotal ripoff, what next be charge for using the elevator, electric bill for luxury of lights, toilet paper etcWhere does this end? EXTREMELY unfair that I was charged for this nonsenseNone of this was mentioned when I purchased this trip [redacted]

Dear Mr [redacted] ,Thank you again for bringing this to our attention We apologize for any inconvenience and disappointment you and your son experienced We're happy you were able to speak with our Retail Department on October and arrange an immediate refund of $ Please be assured the paint on this item is non-toxic and has been tested and passed This is an extra step that we take to ensure that items sold here are safe Additionally, we have removed all remaining of these items from our shelves and have sent them back to our vendor, with a detailed explanation.We hope you will accept our apologies and take with you only happy memories from you San Diego Zoo visit We look forward to a return visit!Kind regards, James WorkingerCustomer Service SupervisorSan Diego ZooSan Diego Zoo Safari Park

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for your recent visit to the San Diego Zoo. We apologize for any confusion regarding the 4-D Theaters at the Zoo. We do our best to share what is included with admission and to call out any experiences that require an additional ticket. For example, our Zoo 1-Day Pass
admission ticket states it includes the Guided Bus Tour, Kangaroo bus and the Skyfari tram in addition to admission. Our 1-Day Pass Plus indicates the aforementioned plus a ticket to one's choice of one of our two 4-D theaters. Our Zooper Deal admission package (sold on grounds only) includes by mention a 1-Day Pass, a same-day $promotional card, front of line at the Guided Bus tour, and tickets for both 4-D Theater experiences of one's choice (one can see both shows or the same show twice). Our summer Nighttime Zoo map, which was in use at the time of your visit, showed the location of the two theaters on the map side, indicated by red "flags" with yellow lettering stating "4-D Theater". The back side had three 4-D theater call-outs, each describing the experiences and ending with the advisement that an additional ticket was required. One was prominently placed at the top middle portion of the map next to our centennial lion picture, while the others were contained in the left column under "Featured Experiences." We appreciate your thoughts regarding our maps and future map updates will be made with this feedback in mind. Our guests' satisfaction is second only to our mission to end extinction and we take both seriously. Again, we thank you for the effort you made to visit the not-for-profit San Diego Zoo and are grateful for the assistance your visit has provided us. Kind regards,*** Customer Service SupervisorSan Diego ZooSan Diego Zoo Safari Park

The following message was sent directly to the guest on April 29, 2016: Dear ***,> > I'm sorry that I have been unable to reach you directly by phone either Wednesday evening or Thursday morning. In an effort to provide you the most expedient response, I have opted to use
the email address which you provided.> > I am in receipt of your statement related to the experience you shared as part of our bust tour at the San Diego Zoo. This statement has been forwarded to our Tours manager for appropriate follwith tour operators. Please accept my sincerest apologies. The situation which you described clearly depicts an unacceptable response from our staff.> > My specific area of oversight at the Zoo includes the Admissions/Ticketing area. I am happy to work with you in accommodating your request for tickets, and will make these good for either the San Diego Zoo or the San Diego Zoo' Safari Park (users choice). While our system will not allow us to authorize tickets without any expiration date, I can issue you tickets which can be used, (once each), anytime in the next yearsOnce scanned at either park, individual tickets are no longer valid> > You mentioned in your statement that you wish to give these tickets to your zookeeper daughter. Please share her full name with me, and I will list her as the recipient as part of our auditing procedures. Tickets can be used by any individual. We are simply required to list them under a name for our records. Also, please let me know if you would like these tickets mailed to your address or to your daughter's.> > We greatly appreciate your feedback. Please know that we take such matters very seriously.> > Please respond to me at your earliest opportunity, and I will proceed with issuing your complimentary tickets.> > Sincerely,> > *** ***, SrOperations Manager

Dear Ms***,
Thank you for bringing this to our attention. We apologize for any
inconvenience and frustration caused by this matter
We researched your original request of January, (Case # ***)
and found at that time you submitted your
name as *** *** at the address
referenced in your current correspondence. Consequently, in we took steps
to suppress mail addressed to you only as *** ***
In order for us to successfully remove your name and address from our
electronic mailing list, we need your name(s) and address submitted exactly as
it appears on the mailings you have since received. If it is not exact
("Street" vs"St" or "East" vs"E.", for example) we cannot ensure that your
information will be suppressed.
At your earliest convenience, please submit an image or write the
information exactly as it appears so we can resolve this matter to your
satisfaction. Also, please be assured that at no time and under no
circumstances does San Diego Global rent or trade contact information with any
other organization
Kind Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted]Your last message stated the following -"While we typically don’t provide refunds of our non-refundable memberships, we hope you will understand why we made the exception to do so at your request"
In fact, I do not understand why you made the exception to provide a refund.  Perhaps you could explain that to me?In a perfect world, the conversation on Jan. 19 may have gone something like this -Kris - "Hello, San Diego Zoo? I recently purchased three annual memberships to the Zoo, and I was wondering if I could cancel the memberships and receive a refund?"Zoo Representative - "Well, possibly.  Have you used your memberships yet?"Kris - "Yes I have."Zoo Representative - "In that case, you would need to pay the full price of admission for each visit to the zoo that you made using your memberships."Kris - "How much would that cost?"Zoo Representative - "It would be $48 for adults and $38 for children."Kris - "But I only visited for less than an hour.  Would it still cost that much?"Zoo Representative - "Yes, I'm afraid so."Kris - "In that case, please never mind.  I will just keep my memberships."But, as you know, that is not how it went.I am not claiming to be perfect in this matter.  I really knew very little about how the Zoo operates when I called.  You keep stating that I requested a refund, and that is the reason why you did what you did.  Is that just your way of blaming me for this whole thing?Why don't you please send me the passes for the adult one-day admission and the child one-day admission that I have requested?  I promise you that your doing that would be a "win-win" resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, Thank you for contacting the San Diego Zoo and bringing this to our attention.  We reviewed our website and reached out to our online reservation partner, aResTravel, for clarification, since the monies paid by Ms. [redacted] were collected by aResTravel on behalf of the hotel and the Zoo...

collectively.  aResTravel has been in direct contact with Ms. [redacted] regarding this matter and the following is the outcome of their conversations.  Ms. [redacted]’s letter revealed a fee discrepancy on our website of which we were unaware, and which has since been corrected, with our apologies.  aResTravel has refunded Ms. [redacted] the difference in the parking fee charged versus the then-advertised rate on the website.  >>> [redacted] <[redacted]> 7/25/2016 3:43 PM >>> Hi [redacted], Here is the 2nd email we sent to the guest regarding this issue. Please let me know if you need anything else. Thanks!   [redacted] Product Manager, aResTravel 2445 Truxtun Road, Suite 205 | San Diego, CA 92106 O: [redacted] | F: [redacted] aResTravel | The Premier Provider of Travel and Tourism Technology Solutions   ---------- Forwarded message ---------- From: Support <[email protected]> Date: Mon, Jul 25, 2016 at 1:59 PM Subject: Re: Resort Fee Complaint To: [redacted] Hello [redacted], Following up on our previous email, we wanted to in form you that a refund for the difference in the advertised parking rate. Your credit of $9 has been processed today and should post back to your account within the next 5-7 business days.   Regards, Customer Service Department 2445 Truxtun Road, Suite 205 San Diego, CA 92106 Local/International Phone: 1619.501.7000 Toll Free within the USA: 1.800.313.7860 Fax: 1.866.574.3193   On Mon, Jul 18, 2016 at 6:08 PM, Support <[email protected]> wrote: Hello [redacted],   Thank you for contacting Support. We are sorry to hear that you found the resort fee as a surprise cost, but appreciate you sharing your concern. We went back to the site and have confirmed the resort fee was listed under the policies section on the website; in the same location where the parking fee is noted. We also see that the fee is called out in the room description of your package as a 29usd resort charge. Below we have included an excerpt from your confirmation email which notes the fee for your reference.   As for the parking fee, we do want to apologize for the $3 increase, but it appears the hotel has increased its rate. This fee, along with the resort charge, is decided by the property directly and is a common practice among hotels. Again, we do apologize for any confusion this may have caused, but we have confirmed the resort fee was listed correctly on the site prior to booking and called out in your email confirmation.   Please let us know if you have any questions or require further assistance.   Regards, Customer Service Department 2445 Truxtun Road, Suite 205 San Diego, CA 92106 Local/International Phone: 1619.501.7000 Toll Free within the USA: 1.800.313.7860 Fax: 1.866.574.3193     >>> 7/15/2016 9:35 AM >>> ** NOTE: Please do not modify subject line when replying ** My boyfriend, [redacted] and I, [redacted] purchased your package deal of Park, Zoo and Hotel. We stayed at the Hilton San Diego Spa & Resort 6/24 to 6/27. We prepaid our trip and was shocked to get an invoice the outrageous fees, that are not listed anywhere, so deceptive! A daily charge of $29.00 for resort, $3.05 city occupancy tax, $0.06 CDMA assessment, $0.58 TMD assessment, and parking $36.00 ($3.00 more than listed on website. I called Hilton & rude c/s rep explained, the resort charge is for use of the pool, plus occupancy tax??? How are they able to do this?? A tax to enter a room???? This tax should be paid by Hilton, not the customer!! It is implied by renting a room that it I plan to occupy it. Why would I rent a room that I couldn't enter? Or display their resort (pools, exercise room etc.) Without mentioning a daily charge of $29.00, even if you don't use them. Total ripoff, what next be charge for using the elevator, electric bill for luxury of lights, toilet paper etc.. Where does this end? EXTREMELY unfair that I was charged for this nonsense. None of this was mentioned when I purchased this trip. [redacted]

Dear Mr. [redacted],
 
Thank you for your correspondence.  We are sorry for any confusion you have
experienced regarding your membership refund request and are happy to clear up
any misunderstandings regarding your membership status.
 
Researching our files, we...

found that you first joined us as a member in
2012.  At that time you paid $99 for a Dual Annual Pass membership.  In January 2015, you renewed your membership online, upgrading to a Dual
Diamond membership and purchasing a $49 Koala membership for your four-year-old child.  Although your original membership had lapsed, you were able to save
$30 and secure the Dual Diamond renewal rate of $140, instead of the $170 new
member rate.  This came to the total you paid of $189.
 
After your January 18 visit, you contacted us and requested that we refund
your membership.  Memberships are non-refundable; however, consideration was
given to your request and on January 28, 2015, a refund was issued in the amount
of $55.   We misunderstood your January 18 visit to include two adults and one
child, rather than the one adult and one child who actually visited; therefore,
at that time we calculated the refund amount as follows:
 
Total amount paid
for Dual Diamond and single Koala memberships
$189
Adult 1-Day Pass
Admission for January 18 $48 x 2 Adults
-$96
Child 1-Day Pass
 Admission for January 18
-$38
Refund amount (difference between membership paid and admission
applied)
$55
 
You contacted us and advised us of our mistake and on April 15, 2015,
another refund of $48 was issued to you.  Our files now reflect that of the $189
you paid in January 2015 for memberships, we have refunded a total of $103. 
 
All visitors to the San Diego Zoo and the San Diego Zoo Safari Park are
required to have either a valid membership or purchase admission to enter our
parks.  Your request to cancel and refund your membership means your visit of
January 18 was not covered by a valid membership.  Because of this, we applied
the remaining $86 you paid to cover the cost of your and your child's admissions
on January 18, 2015.  On that date, an adult 1-Day Pass was $48 and a child's
1-Day Pass was $38, the lowest-price admissions we offer.   1-Day Pass tickets
are valid during park operating hours on the date of visit only and are not
pro-rated based on length of visit.
 
We hope you will reconsider renewing your San Diego Zoo Global membership
and join our fight to end extinction as Dual Diamond and Koala members.  As
such, you can take advantage of our local membership rates and enjoy unlimited
visits to both the San Diego Zoo and the San Diego Zoo Safari Park.  Among other
benefits, Diamond memberships include free parking at the Safari Park (a saving
of $12 per visit).   Thank you again for your consideration.
 
Sincerely yours, [redacted]

Dear Mr. [redacted],
 
We appreciate your quick response and are sorry you are unhappy with the
resolution of your refund request.  We recognize you requested a full refund of
your membership after your visit.  While we typically don’t provide refunds of
our non-refundable memberships, we hope you will understand why we made the
exception to do so at your request, retaining funds only to cover the cost of
admission for your visit. 
 
San Diego Zoo Global is a non-profit organization.  Ours is one of the very few self-supporting
zoos in the world.  All monies generated from the sale of admission, food
items, souvenirs and special experiences help to carry out the important work of
San Diego Zoo Global in wildlife conservation and education on a global scale. 
We are constantly adding to our collections and continue to upgrade both
exhibits and guest amenities to provide a nurturing environment for the animals in our care,
such as the pandas and the gorillas, and maintain a top-quality service
atmosphere for our guests.
 
We are happy you have again reconsidered your decision and now wish to
renew your San Diego Zoo memberships.  While we are unable to
retroactively apply past-date visits or transactions to membership renewals, at
this writing you can again renew and upgrade your membership to a Dual Diamond
for the same discounted rate of $140 for two adults in the same household.  The
Koala membership remains at $49.  Memberships are valid for one full year from
the date of purchase.  Please note that membership options and prices are
subject to change without notice.
 
We value your support and hope that you will renew your memberships.  If
you again decide against renewing, we are happy to send you a coupon good for $5
off the price of a 1-Day Pass at your choice of either the San Diego Zoo or the
San Diego Zoo Safari Park.  The coupon is valid for up to six (6) guests
and good for use through May 31, 2017.
We look forward to hearing from you at your earliest convenience.
 
Kind regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I would like to thank the Revdex.com for giving me the opportunity to voice my complaint.  This is a truly great forum.Mr. Workinger,  Thank you for responding to the complaint.  I am glad that you have taken an interest in the matter, especially since you want to clear up any confusion.  To clarify, at no time did I ever request a partial refund for $103.  I also hope we can dismiss the notion that the request for a full refund would necessarily warrant the granting of a partial refund.I made an error in assuming that the zoo should just forgive our brief visit on January 18, 2015.  My daughter and I had a great time at the Zoo that day.  We saw the Giant Pandas and the Silverback Gorillas.  By the way, how such amazing animals could possibly be on the brink of extinction is something that I will never be able to fully understand.Won't the Zoo please consider accepting the previously refunded $103 dollars back and giving me the three memberships from Jan. 18, 2015 through Jan. 17, 2016 that I originally purchased?  Now, I understand that there may be reasons why giving me memberships with that timeframe may be difficult to do.  In that case, may I suggest a compromise?If the Zoo cannot provide me with the three one year memberships I am requesting under the terms that I am proposing, could the Zoo possibly provide me (free of charge) with one adult one-day pass and one child one-day pass so that my daughter and I could enjoy a lengthy visit to the Zoo?  I think this compromise would be more than fair because the Zoo should accept at least some of the responsibility for the misunderstanding that has occurred here.
Regards,
[redacted]

Dear Mr. [redacted], Thank you for your two quick responses.  It appears you may have inadvertently forgotten to attach the additional information your follow up communications reference.  There is an unaccomplished field in the body of each that says, Unfortunately, we cannot see the details you intended to share. In your original conversation, you wrote of your desired outcome, “I believe that a notation should be added to the map to let customers know that this is an added cost and not covered under the cost of admission.”  Please know this notation is already in place on our map in several locations and is posted on signs in front of and inside the Zoo itself.  Please let us know if this addresses your concerns. [redacted]

Dear Mr. [redacted],Thank you again for bringing this to our attention.  We apologize for any inconvenience and disappointment you and your son experienced.  We're happy you were able to speak with our Retail Department on October 18 and arrange an immediate refund of $8.57.  ...

Please be assured the paint on this item is non-toxic and has been tested and passed.  This is an extra step that we take to ensure that items sold here are safe.  Additionally, we have removed all remaining of these items from our shelves and have sent them back to our vendor, with a detailed explanation.We hope you will accept our apologies and take with you only happy memories from you San Diego Zoo visit.  We look forward to a return visit!Kind regards, James WorkingerCustomer Service SupervisorSan Diego ZooSan Diego Zoo Safari Park

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I don't appreciate the roundabout answer from the representative. Once again, it's clearly false advertising in my opinion. No where on the online map does it designate a separate cost for the 4D activity (attachment provided)   ]
Regards,
[redacted]

Review: I reserved a dining room with the Harbor Inn for my grandparents' 90th birthday party on May 21st, 2016. My mother and I were there on May 10th and completed the paperwork to reserve the room. Upon my arrival on May 21st, my paperwork was missing and no one seemed to know I had the room reserved. After the paperwork was completed again and I went into the dining room, the lights were very dim. The staff said there was supplemental lighting I could plug in. The first outlet I tried didn't work, and when I tried the second outlet, the light started flashing - the staff told me not to touch the cord and the light would stop flashing. When I went to set up the tables, they were covered in sticky old food spills, etc. The chairs were also sticky and very dirty. My mother asked the staff for something to clean with and was given a quarter of a bottle of Windex and the staff said that was all of the cleaning stuff they had because no one ordered them any. The entire building reeks of cigarette smoke - we emptied 2 entire bottles of Febreeze in our room, had 2 wax warmers, and a gel air freshener, and the smell was still too much for my asthmatic relatives, who ended up having to leave the party. The tablecloths had stains all over them. When we attempted to use the restrooms, both the ladies and mens had feces in the toilets, overflowing garbage cans, soap dispensers ripped off of the walls, etc. Our guests (some age 90 and older) had to go out in the pouring rain to use the restrooms at Sheetz, which were in much better condition. Just prior to guests arriving, I went out into the lobby and observed the staff eating at a table. A dog was also in a chair and eating off of that same table. They also had on a movie in the lobby that was basically "soft [redacted] and many guests commented how inappropriate it was. Our party was repeatedly told that my children could not be in the lobby, although they never were. Even when you pull into the parking lot of this motel, you can see black mold on the windows. I contacted both the manager and owner yesterday in a good faith attempt to resolve things between us and both promised to take care of the issues and get back to me yesterday but neither did. I called both of them again today and neither returned my messages. A quick look at hotel websites will quickly tell you what a deplorable place this has become. The Owner tried to tell me how shocked he was to hear of everything, but research into the Vice President of Harbor Inn (Dusan B[redacted]) shows he has 11 citations of code violations in Dauphin County, 4 in York County, and pending citations in both York and Centre counties for owning/ managing facilities in this condition.Desired Settlement: Full refund of $136.25 and all issues in complaint fixed.

Review: Made a reservation for one night lodging in a non-smoking room at the Harbor Inn Philipsburg PA. Upon arrival at 11:30pm, we were told that they had no record of our reservation and that they had no rooms available. When I produced a print out of the reservation including confirmation number, I was then told the only room available was their executive suite and that it was a smoking room. I explained that due to my wife's asthma she could not stay in that room. After the front desk employee made a call to the manager at home, we were informed that there was nothing more they could do for us. The reservation was made through Expedia. I contacted them thinking perhaps it was Expedia that had erred in the reservation. I was informed that the confirmation number is not generated until they contact the motel, and that the motel responses that they received and accepted the reservation.Desired Settlement: A simple explanation from the owner as to what happened, and what is going to be done in the future to avoid a repeat of this situation?