Harbor Medical Associates

In response to the received letter of complaint # [redacted] , filed on 4/23/by [redacted] the details of the matter are as follows: On 2/26/the patient received a statement with a balance of $for services provided on 2/4/Payments received toward this balance are as follows: 4/17/$25.00, 6/5/$20.00, 8/13/$25.00, 9/26/$25.00, final payment received on 10/21/$During the time period between the initial balance and last payment received other services were rendered which resulted in additional balances accruing [redacted] made an additional calls and sent more lettersThe patient then set up a payment plan with [redacted] Associates, but only made payments toward the balance reported leaving an unpaid balance of $at which time is still unpaidIn closing please note that Harbor Medical Associates made every attempt to contact the patient to resolve this issue and only submitted the unpaid balances to the Collection Company after all efforts from the patient were overThe patient claims he was unaware of any balances sent to the Collection Company yet made payment arrangements with themHarbor Medical Associates is still willing to work with this patient to ranace and the reported nonpayment status with the Collection Company and the Credit Bureau

In response to the rebuttal of our previous explanation concerning complaint # [redacted] , Harbor Medical Associates position remains as stated in the original responseThe complainant did in fact receive many statements and itemized ledger, as well as many phone calls from both Harbor Medical Associates and from [redacted] Collection CoThe complainant in fact previously made payments to Peter Roberts and Associates based on the statement information he received from them regarding the outstanding balancesIn good faith Harbor Medical Associates will forward to the complainant another itemization of charges and balances owed as well as information on where payments should be forwarded to, in solving this dispute

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. The point is that if they set me up with a collection agency and I do not get a bill from anyone I am not blindly sending a check to them! I would like an updated bill with the total that is owed overall account then I will see what I can afford to pay per month! Than when paid off will be changing doctors family and friends terrible place to do business with!
Regards,
*** ***

In response to the rebuttal of our previous explanation concerning complaint #[redacted], Harbor Medical Associates position remains as stated in the original response. The complainant did in fact receive many statements and itemized ledger, as well as many phone calls from both Harbor Medical Associates and from [redacted] Collection Co. The complainant in fact previously made 2 payments to Peter Roberts and Associates based on the statement information he received from them regarding the outstanding balances. In good faith Harbor Medical Associates will forward to the complainant another itemization of charges and balances owed as well as information on where payments should be forwarded to, in solving this dispute

In response to the received letter of complaint #[redacted], filed on 4/23/2015 by [redacted] the details of the matter are as follows: On 2/26/2013 the patient received a statement with a balance of $114.64 for services provided on 2/4/2013. Payments received toward this balance are as follows:...

4/17/2013 $25.00, 6/5/2013 $20.00, 8/13/2013 $25.00, 9/26/2013 $25.00, final payment received on 10/21/2013 $19.64. During the time period between the initial balance and last payment received other services were rendered which resulted in additional balances accruing. [redacted] made an additional 4 calls and sent 4 more letters. The patient then set up a payment plan with [redacted] Associates, but only made 2 payments toward the balance reported leaving an unpaid balance of $123.36 at which time is still unpaid. In closing please note that Harbor Medical Associates made every attempt to contact the patient to resolve this issue and only submitted the unpaid balances to the Collection Company after all efforts from the patient were over. The patient claims he was unaware of any balances sent to the Collection Company yet made payment arrangements with them. Harbor Medical Associates is still willing to work with this patient to ranace and the reported nonpayment status with the Collection Company and the Credit Bureau.

Harbor Medical Associates is dedicated to providing patients with the best care possible, and we appreciate when patient shares any concerns and experiences that help us identify opportunities for improvement. Unfortunately, due to personal reasons the patients new physician did need to reschedule...

this office visit scheduled on August 2, 2016 at 6:00 pm. The staff attempted to reschedule thi s  office visit but due to time constraints for this patient, the next available 6:00pm office visit was not within an appropriate time frame for this patient. The Harbor Medical Associates patient advocate contacted the patient to discuss this situation and offered the patient an option of coming to our Urgent Care after work hours as he stated he needed a more urgent office visit. In assisting the patient, she also contacted Urgent care to check on his health insurance information so he would know prior to that appointment what his co- payment for an Urgent Care visit would be. He declined the option to be seen in the Urgent Care department that day. The staff continued efforts to reschedule a sooner appointment, spoke with the physician who rearranged his schedule to accommodate the patients request. As a result, we contacted the patient with an appointment for August 30, 2016 at 5:30pm. The patient confirmed that the appointment would work for him. We subsequently found out the patient made the decision to schedule an office visit with another physician. Again, we appreciate the patients feedback and did apologize to him for any inconvenience this caused. Thank you for taking the time to reach out to us regarding this matter and feel free to contact me with any questions.