Re: ID [redacted] Dear Revdex.com, Thank you for contacting us regarding this recent complaintThere arediscrepancies with this client's service history reportWe are sorry this client isupset with our servicesWe have been trying to reach [redacted] (mother of the client)since November We have telephoned and mailed invoices on a monthly basissince December Some invoices included a red letter stating their account waspast due and that they might be subject to collectionsThe last two calls we placedto the patient were on October 23· and October 29· and messages wereleft to return our callsOnly after sending this account to our Collection Agency wefinally hear from the client via the Revdex.comThe client has had 11months to contact us regarding this amount owed The client's mother ( [redacted] *) contacted our office on October 29, and was givenan appointment with Holly:_ , from 12:00pm-1:00pm forNovember 4, for her sonWe were not made aware that the client beingserved by Holly · was a problem for this clientWhen new patients contactour office we will place them with the most qualified individual to serve theirparticular diagnosisIn this case, Holly was the most qualified based on thepatient's age and diagnosis As a courtesy we verify a patient's insurance prior to their appointment andencourage patient's to review their insurance status and benefits as wellAfter ourinsurance verification we informed the patient's mother that she had yet to meet herannual deductible and that she had a remaining balance of $to be met forWe also informed the patient that in order to provide ongoing services (afterthe initial visit) we would need to acquire an authorization for continued visits fromher insurance which is customary for her insurance planWe had the patient'sinsurance information and would have been happy to invoice her insurance for ourservices renderedWe have a contract with her insurance that pays us $forthe services this client received from us on November 4, The client's motherdetermined that she did not want us to bill her insurance but that she would pay outof pocket for this initial visit due to her remaining deductibleWhether a client'sinsurance covers their service or not the patient is ultimately responsible for payingfor their services renderedWe obtained signed documents by the client's motheragreeing she understood our billing policies The patient's mother had multiple opportunities with our staff to voice anydissatisfaction with her servicesShe did discuss that she was concerned aboutbeing able to meet her deductible and pay for ongoing servicesShe requested ahardship-reduced feeWe offered her a reduced assessment rate of $100.00, whichis much less than our usual fee of $and our contracted amount with herinsuranceI spoke with Holly regarding her willingness to serve this clientat a reduced rate ongoingHolly reported that she was not willing to reduceher fees as the client discussed multiple alternative therapies that the patient waschoosing to undergo (out of pocket) and she believed the client would need to makea decision how and where to spend their dollars for medical servicesI reached outvia telephone to the client's mother to discuss her financial conflicts and how shewanted to handle them but did not receive a returned callI was under theimpression that the client might be returning to us for servicesWe began invoicingthe client in January of and continued to do so for months with no responseon the client's partIn October we attempted two last times via telephone, leftmessages to no availableWe then sent this account to our collection agency andimmediately this client contacts the Revdex.com? I would have beenhappy to discuss this patient's perspective of the quality of her services and negotiate her bill but was never offered that optionWe offer many services toindividuals with financial hardships and are more than happy to help in anyreasonable way we canWe host a non-profit community based support group forpatients such as this client for no fee as wellWe are charitable and generous withour clientsWe reduced her evaluation to a nominal amount (industry standard) andwere never able to collect our services Again we take this type of concern to heart and are saddened to learn we have notbeen able to satisfy this valuable customerWe are in business to serve thosedealing with less fortunate circumstances and greatly value our relationships withthese clientsWe offered ourselves to this client and attempted to do the best wecould to meet their needsThank you for your understanding and we wish thisfamily well Sincerely,Channa B [redacted] Clinic Director
Complaint: [redacted]I am rejecting this response because:
It was the most absurd collection of lies and half-truths that I have ever read from a supposedly professional medical practice. I articulated my response in the initial claim, and I refute all but two dates referenced, and every action professed by them in their response.
I once discussed my needs with Channa B[redacted] personally, and I believed her to be an honest and ethical business owner. However, I now believe that either Ms. B[redacted], her clerical assistant, or both, are acting in an deliberate, unethical, and dishonest effort to extort money from me under false pretenses. One or both not only deceived me into believing my insurance would cover my son's visit, but I was scheduled with the wrong practitioner and made to believe everything was resolved six months ago. The office is now generating and propagating falsehoods and half-truths to justify their inaccuracies and unprofessional conduct, and they should be censured.
I discourage you from accepting any statement from the office that cannot be accurately confirmed as originating from the owner, Ms. B[redacted], herself.
Sincerely,
[redacted] and [redacted]
Re: ID [redacted]
Dear Revdex.com,
Thank you for contacting us regarding this recent complaint. There arediscrepancies with this client's service history report. We are sorry this client isupset with our services. We have been trying to reach [redacted] (mother of the client)since November...
2014. We have telephoned and mailed invoices on a monthly basissince December 2014. Some invoices included a red letter stating their account waspast due and that they might be subject to collections. The last two calls we placedto the patient were on October 23· 2015 and October 29· 2015 and messages wereleft to return our calls. Only after sending this account to our Collection Agency wefinally hear from the client via the Revdex.com. The client has had 11months to contact us regarding this amount owed.
The client's mother ([redacted]) contacted our office on October 29, 2014 and was givenan appointment with Holly:_ , from 12:00pm-1:00pm forNovember 4, 2014 for her son. We were not made aware that the client beingserved by Holly · was a problem for this client. When new patients contactour office we will place them with the most qualified individual to serve theirparticular diagnosis. In this case, Holly was the most qualified based on thepatient's age and diagnosis.
As a courtesy we verify a patient's insurance prior to their appointment andencourage patient's to review their insurance status and benefits as well. After ourinsurance verification we informed the patient's mother that she had yet to meet herannual deductible and that she had a remaining balance of $750.00 to be met for2014. We also informed the patient that in order to provide ongoing services (afterthe initial visit) we would need to acquire an authorization for continued visits fromher insurance which is customary for her insurance plan. We had the patient'sinsurance information and would have been happy to invoice her insurance for ourservices rendered. We have a contract with her insurance that pays us $185.61 forthe services this client received from us on November 4, 2014. The client's motherdetermined that she did not want us to bill her insurance but that she would pay outof pocket for this initial visit due to her remaining deductible. Whether a client'sinsurance covers their service or not the patient is ultimately responsible for payingfor their services rendered. We obtained signed documents by the client's motheragreeing she understood our billing policies.
The patient's mother had multiple opportunities with our staff to voice anydissatisfaction with her services. She did discuss that she was concerned aboutbeing able to meet her deductible and pay for ongoing services. She requested ahardship-reduced fee. We offered her a reduced assessment rate of $100.00, whichis much less than our usual fee of $300.00 and our contracted amount with herinsurance. I spoke with Holly regarding her willingness to serve this clientat a reduced rate ongoing. Holly reported that she was not willing to reduceher fees as the client discussed multiple alternative therapies that the patient waschoosing to undergo (out of pocket) and she believed the client would need to makea decision how and where to spend their dollars for medical services. I reached outvia telephone to the client's mother to discuss her financial conflicts and how shewanted to handle them but did not receive a returned call. I was under theimpression that the client might be returning to us for services. We began invoicingthe client in January of 2015 and continued to do so for 11 months with no responseon the client's part. In October 2015 we attempted two last times via telephone, leftmessages to no available. We then sent this account to our collection agency andimmediately this client contacts the Revdex.com? I would have beenhappy to discuss this patient's perspective of the quality of her services and negotiate her bill but was never offered that option. We offer many services toindividuals with financial hardships and are more than happy to help in anyreasonable way we can. We host a non-profit community based support group forpatients such as this client for no fee as well. We are charitable and generous withour clients. We reduced her evaluation to a nominal amount (industry standard) andwere never able to collect our services.
Again we take this type of concern to heart and are saddened to learn we have notbeen able to satisfy this valuable customer. We are in business to serve thosedealing with less fortunate circumstances and greatly value our relationships withthese clients. We offered ourselves to this client and attempted to do the best wecould to meet their needs. Thank you for your understanding and we wish thisfamily well.
Sincerely,Channa B[redacted]
Clinic Director
November 11, 2015
Re: ID [redacted]
Dear Revdex.com,Thank you for contacting us regarding this complaint. We have read thecomplainant's response and are genuinely apologetic that any of our actions haveyielded a dissatisfied customer. We strive to serve our customers well and aredisheartened as well with this situation. We will do our best to better communicateand provide services worthy of our clients. Again, we wish this family well. Thankyou for your time and consideration with this matter.
Sincerely,Channa B[redacted] M.A., CCC-SLP /CBIS5202
Re: ID [redacted] Dear Revdex.com, Thank you for contacting us regarding this recent complaintThere arediscrepancies with this client's service history reportWe are sorry this client isupset with our servicesWe have been trying to reach [redacted] (mother of the client)since November We have telephoned and mailed invoices on a monthly basissince December Some invoices included a red letter stating their account waspast due and that they might be subject to collectionsThe last two calls we placedto the patient were on October 23· and October 29· and messages wereleft to return our callsOnly after sending this account to our Collection Agency wefinally hear from the client via the Revdex.comThe client has had 11months to contact us regarding this amount owed The client's mother ( [redacted] *) contacted our office on October 29, and was givenan appointment with Holly:_ , from 12:00pm-1:00pm forNovember 4, for her sonWe were not made aware that the client beingserved by Holly · was a problem for this clientWhen new patients contactour office we will place them with the most qualified individual to serve theirparticular diagnosisIn this case, Holly was the most qualified based on thepatient's age and diagnosis As a courtesy we verify a patient's insurance prior to their appointment andencourage patient's to review their insurance status and benefits as wellAfter ourinsurance verification we informed the patient's mother that she had yet to meet herannual deductible and that she had a remaining balance of $to be met forWe also informed the patient that in order to provide ongoing services (afterthe initial visit) we would need to acquire an authorization for continued visits fromher insurance which is customary for her insurance planWe had the patient'sinsurance information and would have been happy to invoice her insurance for ourservices renderedWe have a contract with her insurance that pays us $forthe services this client received from us on November 4, The client's motherdetermined that she did not want us to bill her insurance but that she would pay outof pocket for this initial visit due to her remaining deductibleWhether a client'sinsurance covers their service or not the patient is ultimately responsible for payingfor their services renderedWe obtained signed documents by the client's motheragreeing she understood our billing policies The patient's mother had multiple opportunities with our staff to voice anydissatisfaction with her servicesShe did discuss that she was concerned aboutbeing able to meet her deductible and pay for ongoing servicesShe requested ahardship-reduced feeWe offered her a reduced assessment rate of $100.00, whichis much less than our usual fee of $and our contracted amount with herinsuranceI spoke with Holly regarding her willingness to serve this clientat a reduced rate ongoingHolly reported that she was not willing to reduceher fees as the client discussed multiple alternative therapies that the patient waschoosing to undergo (out of pocket) and she believed the client would need to makea decision how and where to spend their dollars for medical servicesI reached outvia telephone to the client's mother to discuss her financial conflicts and how shewanted to handle them but did not receive a returned callI was under theimpression that the client might be returning to us for servicesWe began invoicingthe client in January of and continued to do so for months with no responseon the client's partIn October we attempted two last times via telephone, leftmessages to no availableWe then sent this account to our collection agency andimmediately this client contacts the Revdex.com? I would have beenhappy to discuss this patient's perspective of the quality of her services and negotiate her bill but was never offered that optionWe offer many services toindividuals with financial hardships and are more than happy to help in anyreasonable way we canWe host a non-profit community based support group forpatients such as this client for no fee as wellWe are charitable and generous withour clientsWe reduced her evaluation to a nominal amount (industry standard) andwere never able to collect our services Again we take this type of concern to heart and are saddened to learn we have notbeen able to satisfy this valuable customerWe are in business to serve thosedealing with less fortunate circumstances and greatly value our relationships withthese clientsWe offered ourselves to this client and attempted to do the best wecould to meet their needsThank you for your understanding and we wish thisfamily well Sincerely,Channa B [redacted] Clinic Director
Complaint: [redacted]I am rejecting this response because:
It was the most absurd collection of lies and half-truths that I have ever read from a supposedly professional medical practice. I articulated my response in the initial claim, and I refute all but two dates referenced, and every action professed by them in their response.
I once discussed my needs with Channa B[redacted] personally, and I believed her to be an honest and ethical business owner. However, I now believe that either Ms. B[redacted], her clerical assistant, or both, are acting in an deliberate, unethical, and dishonest effort to extort money from me under false pretenses. One or both not only deceived me into believing my insurance would cover my son's visit, but I was scheduled with the wrong practitioner and made to believe everything was resolved six months ago. The office is now generating and propagating falsehoods and half-truths to justify their inaccuracies and unprofessional conduct, and they should be censured.
I discourage you from accepting any statement from the office that cannot be accurately confirmed as originating from the owner, Ms. B[redacted], herself.
Sincerely,
[redacted] and [redacted]
Sincerely,[redacted]
Re: ID [redacted]
Dear Revdex.com,
Thank you for contacting us regarding this recent complaint. There arediscrepancies with this client's service history report. We are sorry this client isupset with our services. We have been trying to reach [redacted] (mother of the client)since November...
2014. We have telephoned and mailed invoices on a monthly basissince December 2014. Some invoices included a red letter stating their account waspast due and that they might be subject to collections. The last two calls we placedto the patient were on October 23· 2015 and October 29· 2015 and messages wereleft to return our calls. Only after sending this account to our Collection Agency wefinally hear from the client via the Revdex.com. The client has had 11months to contact us regarding this amount owed.
The client's mother ([redacted]) contacted our office on October 29, 2014 and was givenan appointment with Holly:_ , from 12:00pm-1:00pm forNovember 4, 2014 for her son. We were not made aware that the client beingserved by Holly · was a problem for this client. When new patients contactour office we will place them with the most qualified individual to serve theirparticular diagnosis. In this case, Holly was the most qualified based on thepatient's age and diagnosis.
As a courtesy we verify a patient's insurance prior to their appointment andencourage patient's to review their insurance status and benefits as well. After ourinsurance verification we informed the patient's mother that she had yet to meet herannual deductible and that she had a remaining balance of $750.00 to be met for2014. We also informed the patient that in order to provide ongoing services (afterthe initial visit) we would need to acquire an authorization for continued visits fromher insurance which is customary for her insurance plan. We had the patient'sinsurance information and would have been happy to invoice her insurance for ourservices rendered. We have a contract with her insurance that pays us $185.61 forthe services this client received from us on November 4, 2014. The client's motherdetermined that she did not want us to bill her insurance but that she would pay outof pocket for this initial visit due to her remaining deductible. Whether a client'sinsurance covers their service or not the patient is ultimately responsible for payingfor their services rendered. We obtained signed documents by the client's motheragreeing she understood our billing policies.
The patient's mother had multiple opportunities with our staff to voice anydissatisfaction with her services. She did discuss that she was concerned aboutbeing able to meet her deductible and pay for ongoing services. She requested ahardship-reduced fee. We offered her a reduced assessment rate of $100.00, whichis much less than our usual fee of $300.00 and our contracted amount with herinsurance. I spoke with Holly regarding her willingness to serve this clientat a reduced rate ongoing. Holly reported that she was not willing to reduceher fees as the client discussed multiple alternative therapies that the patient waschoosing to undergo (out of pocket) and she believed the client would need to makea decision how and where to spend their dollars for medical services. I reached outvia telephone to the client's mother to discuss her financial conflicts and how shewanted to handle them but did not receive a returned call. I was under theimpression that the client might be returning to us for services. We began invoicingthe client in January of 2015 and continued to do so for 11 months with no responseon the client's part. In October 2015 we attempted two last times via telephone, leftmessages to no available. We then sent this account to our collection agency andimmediately this client contacts the Revdex.com? I would have beenhappy to discuss this patient's perspective of the quality of her services and negotiate her bill but was never offered that option. We offer many services toindividuals with financial hardships and are more than happy to help in anyreasonable way we can. We host a non-profit community based support group forpatients such as this client for no fee as well. We are charitable and generous withour clients. We reduced her evaluation to a nominal amount (industry standard) andwere never able to collect our services.
Again we take this type of concern to heart and are saddened to learn we have notbeen able to satisfy this valuable customer. We are in business to serve thosedealing with less fortunate circumstances and greatly value our relationships withthese clients. We offered ourselves to this client and attempted to do the best wecould to meet their needs. Thank you for your understanding and we wish thisfamily well.
Sincerely,Channa B[redacted]
Clinic Director
November 11, 2015
Re: ID [redacted]
Dear Revdex.com,Thank you for contacting us regarding this complaint. We have read thecomplainant's response and are genuinely apologetic that any of our actions haveyielded a dissatisfied customer. We strive to serve our customers well and aredisheartened as well with this situation. We will do our best to better communicateand provide services worthy of our clients. Again, we wish this family well. Thankyou for your time and consideration with this matter.
Sincerely,Channa B[redacted] M.A., CCC-SLP /CBIS5202