Harbortouch

Harbortouch has notified the representative and advised of the complaint and requested action on there part to help settle the issue. At this point the complaint lies between the ISO and the Merchant. Harbortouch will continue to monitor the situation however the discussions are occurring between the rep and merchant.

The additional rate increases
are in compliance with the Card Associations. 
Please refer to Section 3.2 of the Terms and conditions.
In this final response,
Harbortouch reiterates is position as stated in its prior responses.
Legal Group
Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
I filed a complaint against this company complaint #[redacted] it says that the complaint is closed. I still have not received a call back from the company regarding the discrepancies in the charges.  What can I do next?
Thank you,
Jodie P[redacted]
###-###-####
Regards,
[redacted]

We are sorry to hear...

of [redacted]' dissatisfaction with our service.  Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products.  
The refund has been under review and has been released today.  [redacted]s should see the refund in her merchant account in two business days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It's a regulatory requirement that the balance of EBT transaction shows on the same receipt as the last transaction in addition to giving the option to check the balance using Balance Inquiry function
You still didn't address the concern whether the extra terminal you're suggesting is integrate with the cash register just like the original terminal advertised to do
Regards,
[redacted]

Harbortouch agrees to the requested resolution and will provide the proper documentation in order to close this account. A customer service representative will be in contact.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please cancel my account and submit reimbursement to the bank account it was extracted from.  Please confirm once everything is completed via email [redacted]
Regards,
[redacted]

Attached Harbortouch has posted a document in which the merchant agrees to receiving the and understanding the terms and conditions set forth by the contract in which they agreed to. The document also shows the section in which the fee's the merchant references (section 2). The document contains the...

electronic signature of the merchant as well a initials on each associated page. 
To satisfy this complaint Harbortouch will waive all associated early termination fee's, however Harbortouch cannot fully execute the closure without a signed form that must be obtained from our Customer Service department. Harbortouch thus advises merchant to contact Harbortouch CS in which notes will be provided to send appropriate forms. The terminal that the merchant received must be returned to Harbortouch as well at merchant expense.

We
are sorry to hear of the merchant’s dissatisfaction with Harbortouch’s products
and services.  Harbortouch values each
merchant it serves, realizing that exceptional customer...

service is just as
important as competitive pricing and innovative products.  We take the loss of a customer’s business
very seriously and, if given the opportunity, will do whatever we can to make the
merchant a satisfied Harbortouch customer.
Harbortouch has written off the balance of $183 in
collections.  On April 30, 2015 the
merchant account was closed in our database.  The merchant has no further obligations to
Harbortouch. 
Legal Group
Harbortouch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I signed the contract through sales representative, the contract with Harbortouch signed through them as well., I never call  to your company to ask for merchant service. I just take whatever they come to my salon to offer for. Harbotouch should contacts me first for all the paper work and the term If Harbortouch did not offer Month to Month contract so contract from Harbortouch  is invalid to me also. Please remove all termination fee, I was the victim of  Harbortouch and the salesmen . If nobody handles the problems, I have to find whatever way to protect my interest to General Attorney office for next step of complaining.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I should be able to terminate without a penalty considering I terminated before any equipment was sent and u sent it anyway! Will u waive the termination fee yes or no!
Regards,
[redacted]

After 2 years of working with Harbortouch, I can say that I am thrilled with this company. I have used several credit card companies in the past but Harbortouch has been by far the best to work with. Most Credit card processing companies will promise you anything you want to hear in order to lock you into contract and then just start adding fees and increasing rates throughout the contract but Harbortouch has stayed true to their word. There have not been any unexpected or shade fees added. I am also very impressed at how involved the owner (Jared) is in this business. I did not know him prior to signing up with Harbortouch but he has emailed me personally multiple times. This is a sign a truly friendly and trustworthy business. Their services are fast and professional. Even their customer service is a delight to work with. I definitely recommend Harbortouch as a Credit Card Processor.

Harbortouch has already refunded the merchant a total of $805 worth of OD fee's. The current hold that is on this account is a result of the merchant putting a freeze on there account thus removing Harbortouch's access to credit/debit the account. The current freeze cannot be removed without...

merchant action, not action on the part of Harbortouch. The contract is a 5 year commitment and is outlined within the contract the merchant signed and agreed to. If merchant needs a copy of there contract one can be provided, however will be provided via USPS.

Regarding the Independent Sales Organization (ISO), the ISO
is an independent contractor and statements made by the ISO cannot be
validated.  Any verbal agreement is
superseded by the written signed agreement.  
The contractual agreement(s) between the merchant and Harbortouch are
the written Agreements signed and dated as referenced in our prior response.  
The
Processing Agreement consists of the Merchant Application and the Terms and
Conditions, together with its addenda, attachments and schedules.  I refer
the merchant to Section D6 signed by the merchant where it states “…the merchant acknowledges it has received
and read the Terms and Conditions at the time of signing.”
The
Processing Agreement has a minimum three (3) year term as per Section 4 of the
Terms and Conditions.  At the end of the initial term the Processing
Agreement automatically renews for an additional two (2) year periods.

Harbortouch as an attempt to fix the IP related issue had sent 2 swaps in attempts to fix. The swaps itself prove that the issue was not with the hardware and could of very well been a restriction on the network of the customer. This is a common issue that Harbortouch cannot assist with, however is...

normally resolved by merchant and a 3rd party. The ETF that was applied was outlined on the cancellation form that I have attached and there is a clear check box above the amount to be debited and the explanation.

The funds were released on July 2, 2015 and deposited into the merchant’s
account on 7/3/2015.
Legal Group
Harbortouch

Harbortouch has made an attempt to resolve this matter. We submitted our final offer to settle.
Legal Department
Harbortouch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The merchant is being offered the chance to settle this complaint and his complaint with our company by providing the 3 forms of identification. This is a requirement and policy to ensure that sensitive information pertaining to a merchant account as well as the individual owning such accounts is protected and not subject to fraudulent activity. Please provide the requested information as laid out on the response form the merchant has provided with his complaint to the outlined group necessary to advance. Once that information is provided Harbortouch will as stated in the letter help to the best of our ability.