Harbortown Apartments Reviews (%countItem)
Harbortown Apartments Rating
Address: 2333 Lake Debra Dr, Orlando, Florida, United States, 32835
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Harbortown Apartments
Add new contacts
I move out of the Harbortown Apts on November 21, 2017, and on November 25, 2017 gave in the keys to apartment . I also gave them my new address so they can foward to me,either my deposit, or any other charges due in the vacant apartment. I never recieved anything from them, until I received a phone call from a collection agency on December 27,and it was through them that I find out we had a balance of $368 with the Harbortown, when I asked the collection agency what were these charges for? they told me they did not know. I contacted the Harbortown Apts immediately , and spoke to Christina, she told me that the charges were for carpet replacement and bath tub resurfacing. I told her I never got an invoice for these charges, and before I pay for anything, I needed to see what I was being charge for. She said maybe invoice got lost in the mail, and that she will resend. I inmediately contact the collection agency, and told them I was going to dispute these charges, but instead they kept pushing me to pay right a way or threaten me with reporting to credit bureau. The very next day, I wrote a certified letter, attached , to the Harbortown Apts, telling them I was disputing the charges for bath tub resurfacing. I also faxed the letter to them. Nevertheless, the collection agency kept calling , and to avoid the harassing calls , and to avoid the reporting to credit bureau, we wrote a check on January 10,2018 to pay for total charges, and deposited in the Harbortown night drop box. They never cash the check, and with out given us any notification just sent it direclty to the collection agency, that I was told again by Christina, when I contacted her today. Now their collection agency is reporting this account in my credit report.
Product_Or_Service: Rental of Apartment
Correction to a credit report I want this account to be taken off my credit report, because it was reported illegaly, they knew we were disputing charges. We are also demanding a revised invoice from the Harbortown Apts for disputed charges, that they never bothered to revised. As far as I know consumers have up to 30 days to dispute any charges they considered incorrect, and I have proof that we sent this letter to the Harbortown via certified mail and fax, as soon as we were notified of the charges.
Hello,
Once you move out of harbortown apartments, we send you a move out soda statement with the break down of charges that we charge. We send that out via mail. Once we send out the "soda" in the mail. our collection agency picks up the account. They are collection agency. so they are doing there job trying to get the monies. They cannot file on credit untill 30 day after move out.
Also, if the resident brings payment into the office once they have moved out of harbortown we can no longer take payment here in the office. becuase there account is no longer active. so we send the check to the collections agency to pay them.
This is how our company has always conducted. Please let me know if you have any further questinos. thanks Rebecca - Property manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
FirFist of all we never got that invoices that you were mentioned until month later when you finally send it and we finally receive it , and as soon as we receive the invoice we mailed put payment to your office. If you were not going to accept the check, the least that you could do was to give us a call or return the check back to us with a notice saying that you couldn't accept the payment instead you just send it to the collection agency. Now how do you think we were going to figure that out if you don't tell us, we find out when the account was on collections, so could you please send us or check back so we can issue a new check and finally settle this matter. By the way you say that this is your policy but there are many complaints online that you do this to a lot o of tenants, not sending final bill, total negligence.
I cannot send you your check back, as Christina told you when you called we sent your check in the mail to our collections agency, again we do not accept payment once you move out. So we sent the check to whom will accept the check and will take this off your credit.
I was looking for a nice place to move, and I visited the apartments for rent that I liked, known as Harbortown Apartments, which are managed by ***, and I decided on one of them.
Immediately after visiting the apartments, the problems began, because the staff at Harbortwn Apartments was never clear about the conditions and amounts I had to pay. Finally, we agreed to a price and a move-in date. A few days before the move, I received a call telling me that the kitchens cabinets would not be ready. I expressed my discomfort for the situation, but agreed to move in and two weeks later the cabinets would be installed. I made sure that all the requirements that I had to fulfill were ready, change of the electricity contract (OUC), elaboration of the cashier check with the initial rent, renters insurace, etc, however, and with only hours for the agreed day for the move-in, they called me and told me that the appliances would not be ready either and that I could not move in.
This irresponsible and unprofessional way of doing business, gave me no other option than to find another place to move, having to pay more money and lose even more time. This business behaves senseless, taking advantage of its positions of force acting as bullies. They have refused to pay the electricity charges that were generated, even though I never occupy the apartment for a second.
Product_Or_Service: Rent (Apartment)
Account_Number:
Refund I demand the immediate restitution of ADMIN FEE $ 200, APPLICATION FEE $ 150, as well as the charge for $ 36.99 corresponding to the electric service OUC (meter # ***). OUC can not do the reverse of this charge, since it only operates from Monday to Friday and the agreed day for the delivery of the keys was Friday 12-08-17. TOTAL $386.99 All this without counting the payment of the check ($10) and the extra money that will have to pay in the new rent (almost $200 more).
Mr. recieved his full admin and application back due to the confusion. It was the holiday and our cabinet company could not get the cabinets here in time for his move in date. We offered him another unit that he could have that was the same unit, same price, and same level. He refused that unit. So we gave him a full refund. I cannot give him back the money from his OUC account being turned on like I told him. That is something he will have to bring up to OUC I cannot give him back money that I do not have.
(The consumer indicated he/she DID NOT accept the response from the business.)
I reject the arguments presented by the business, not only because they are inaccurate, but because they are false.
1- So far, I HAVE NOT RECEIVED ANY TYPE OF REIMBURSEMENT.
2- The date for the move in was 12/08/17, several days before the holidays.
3- The problem that keep off from moving in was not that the apartment did not have the kitchen cabinets ready, because I had already accepted, with enough trouble, to move without them. What prevented me from moving in was that they did not have the appliances installed either.
4- Effectively, they offered me a similar apartment (on the ground floor), unfortunately I did not like the conditions of it neither its location.
5- The business has behaved irresponsibly, since it has not complied with the terms of the contract.
6 - When a contract can not be fulfilled by the responsibility of one of the parties, the other should not be affected and the resolution of the contract should seek, if operated fairly, the parties return to the initial state before signing it . I have already communicated with OUC and they can not do anything to reverse the charge, since the apartment used the energy during the weekend and they only do connection and disconnection services from Monday to Friday. I think it is not fair, that I should assume none of the costs of an apartment that I never get the keys to it.
7- I believe that the business has not understood all the time and energy that its behavior and that of its employees has made me lose. He has not understood that his breach has caused me to lose money and it has caused me stress, because I had to find where to move urgently, and that I had to pay more rent money. And yet, the only thing I'm asking is that they assume their responsibility and reimburse me the amounts paid and the OUC charge.
We offered you an apartment the same as the one you applied for. The rehab for the unit you wanted was not done due to holiday. and shipping it was out of my hands. So we offered you another unit. you did not want that so we are refunding you your full payment which is all that we can do. I apologize that you have not received it yet. it takes 4-6 weeks to get a check from California. You should be receiving it soon it is not something that I have checks here in the office that Im just not giving you. This is a corporation and this is how checks get reimbursed.
again, a unit that you wanted wasnt going to be done, we offered you another one just alike, you did not want that we are giving you your money back sir that is all I can do at this point.
(The consumer indicated he/she DID NOT accept the response from the business.)
I think you still do not understand that your way of doing business is irresponsible and the way you handle this issue is very similar to bullying. If you commit to a date, you should comply with it. If your provider is irresponsible, you should look for a different one and if the holidays were to hinder the move-in date, you should not have compromised or at least have warned with enough time.
I reiterate that the apartment offered did not like me for its location and for its condition. If that had been the case, I would not have continued to do business with you, since they do not show a bit of respect for the time or money of your clients.
Regarding the OUC electricity charge, what would have happened if I accept the apartment that you offered me? Likewise, the connection charge would have been generated in that apartment and an additional one in the apartment offered. It is not fair that I should assume a position for which I had no responsibility.
I don't understand...I have never been late on my rent and it continues to go up. Market increases I definitely understand but last time I renewed my rent went up $100 and now they are raising it over $200. This is ridiculous! I am just thankful that I have found somewhere else to reside and will not be renewing my lease.
I had a bait and switch problem with Harbortown apartments, located in Orlando, Fl. They said a apartment was available, then it was not . They said another apartment was available, so applied for it and left a deposit, then after they took my money, they tell me that the nice apartment was not available. They wanted me to rent another place with a poor view, I said I was not interested. They kept my $250, stating it was non refundable.
I would have gladly taken the first 2 places offered. It was clearly bait and switch. They got the money, I didn't get an apartment.
Side note: they said I didn't tell them when I wanted to move in. Please that is the first question that they ask.
Refund I would like my money back. I did everything in good faith.
Prospect, applied for a unit that one the website said available "NOW" than called and said he did not want to move in until the end of September, well we cannot hold a unit for the better part of a month.
So we offered him a unit that would be available in the time frame that he wanted. He was not happy with that unit because it did not have a view. There is nothing else I can do I have all the units that are available in that time frame.
He asked for his money back unfortunately the Admin of $200 is non refundable unless we deny him (due to credit, or criminal record) - if you choose to just not move in, it is non-refundable and the $75 application fee is non refundable because that is the cost the credit company charges us to run his credit to get him qualified.
We are not denying him in anyway of moving into Harbortown, we just simply cannot hold a unit for over a month. and that displeased him very much, and started to cause a scene in the office, telling us in a very rude manor that he was going to complain to news13 that were stealing from the elderly.
He simply has a misunderstanding of the rules and obligations with an apartment complex and when I tried to explain to him he simply did not have the time to listen to what I was trying to say.
(The consumer indicated he/she DID NOT accept the response from the business.)
It was bait and switch, I signed for one apartment, and that became unavailable because of the move in date. They offered another apartment that I was not interested in, because of location.
The funny thing was that, they said I never mention when I needed to move. When you go into a rental off, that is the first question they ask.
I got had, and ripped off, by some very slick people, it's a tough life lesson learned.
All I can say is buyer be wear.
I will never recommend this complex to anyone.
I have already responded to this complaint. please revert to previous repsonse to Revdex.com