Harbortown Point Homeowners Assoc.,Inc.

Complaint: 10215981
I am rejecting this response because:In Harbortown's response to you, they mentioned two affiliate...

companies that give them a high rating. Interval International, which I wrote a poor rating review regarding my stay atHarbortown,  never acknowledged receiving my complaint.  Would you expect affiliate businesses to tell the truth about reviews when it might affect their businesses?  Trip Advisor does have one review that stated he/she was not impressed with the exterior and layout of the property that had been built in the 60s.  Redweek posted, " Cleanliness was another issue ...All beds, linens, pillows, including the cushions in the living area and extra blankets in the drawers smelled musty, yucky body odors left from former guests.  This resort seriously needs to stock up on Febreeze.  The towels were clean, but they were full of holes, very thin and hard like sand paper.  Noise, coupled with smelly beds made it hard to get a restful night's sleep.  The resort trades with Interval International (II) as a distinguished resort,  but I think II needs to review this facility and downgrade.  We would probably not go back to this resort."   In essence, those were some of my complaints, however, in the Harbortown advertisement and its affiliates, I saw only glowing reviews and none of my reviews.  Ventura rates Harbortown at #4 and it is a small city.
 
Harbortown is an unusual business in that most respectable, high ranking businesses want the people doing business with them to be serviced well.  However Harbortown seems to forget that we are owners and takes criticism as a challenge to not admit the shortcomings and the need to correct them although they bragged about the surplus money in our owners meeting.  Are they not using the reserves for maintenance but for their own benefit ? I am an owner and I expect to be compensated and treated with respect, yet I have had no indication that they are dealing with me in good faith.
 
Regards,
[redacted]

Review: Since 2010, I have been making an attempt to be compensated for my offensive stay and treatment. I have been an owner since 1984. When I purchased my timeshare, this is the only times that I have complained. Mr. [redacted], President and Mr. [redacted], General Manager have treated me with no respect nor concern which makes me question their reason for such unprofessional treatment...is it sexism or is it because I am a Black woman? This never happened before they took over the resort. My first complaint and second complaint were regarding the lack of cleanliness of the unit that I occupied. I pay a maintenance fee each year and I feel if my unit is filthy that My Fee should be returned. My first complaint was also about a health issue because cats were being maintained on the facility with feeding dishes located in the main office and the club house and the unsanitary procedures utilized by the food handlers in the club house. Also the rude way Mr. [redacted], maintenance spoke to us when we were trying to sleep and asked if the noise could stop that he and the workmen were making and he said rudely, "we are working" . The second issue was about the dirty unit (2013). The carpet was filthy and so was the couch. No one should have been assigned to that unit for unsanitary concerns. Their response was that they were working on it...but for three years to get the units clean? I have written letters and in June, I, along, with another owner with a similar complaint, went to speak with Mr. [redacted] in the owners meeting. There was a questioning period but he refused to deal with our complaints in the general meeting and said he would see us after the meeting. At this one on one meeting, he laughingly said "I don't get paid..I volunteer for this. This indicated to us the he was not concerned and that was the reason that although we wrote to him the response always came from rude, Mr. [redacted]. The other owners asked us about our issue and agreed that we should be compensatedDesired Settlement: I would like my maintenance fee refunded to me since my units were not clean, and there was no attempt by them to act in good with me. I am a intelligent senior Black Woman and I want to be treated with respect and professionalism as a timeshare owner.

Consumer

Response:

Review: 10215981

I am rejecting this response because:

In Harbortown's response to you, they mentioned two affiliate companies that give them a high rating. Interval International, which I wrote a poor rating review regarding my stay atHarbortown, never acknowledged receiving my complaint. Would you expect affiliate businesses to tell the truth about reviews when it might affect their businesses? Trip Advisor does have one review that stated he/she was not impressed with the exterior and layout of the property that had been built in the 60s. Redweek posted, " Cleanliness was another issue ...All beds, linens, pillows, including the cushions in the living area and extra blankets in the drawers smelled musty, yucky body odors left from former guests. This resort seriously needs to stock up on Febreeze. The towels were clean, but they were full of holes, very thin and hard like sand paper. Noise, coupled with smelly beds made it hard to get a restful night's sleep. The resort trades with Interval International (II) as a distinguished resort, but I think II needs to review this facility and downgrade. We would probably not go back to this resort." In essence, those were some of my complaints, however, in the Harbortown advertisement and its affiliates, I saw only glowing reviews and none of my reviews. Ventura rates Harbortown at #4 and it is a small city.