Harbour Cleaners

[redacted] vs harbour cleaners [redacted] As stated in my initial complaint,why would you attempt to clean piece or an article that is already supposed to be damaged.In the complaint as I stated earlier,when I asked the manager why they would clean a damaged tie,he promptly hung up the phone.My tie was damaged in the cleaning process and I have it in my posession.Harbour Cleaners has been dishonest with you and will not take responsibility for the damage to my tie

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] [redacted] vs harbour cleaners [redacted] ***As stated in my initial complaint,why would you attempt to clean piece or an article that is already supposed to be damaged.In the complaint as I stated earlier,when I asked the [redacted] why they would clean a damaged tie,he promptly hung up the phone.My tie was damaged in the cleaning process and I have it in my posession.Harbour Cleaners has been dishonest with you and will not take responsibility for the damage to my tie

The business called to say that the tie was opening in the back so the pins were put in the front and the back to try and prevent it from getting any worseWhen the customer called to discuss the tie he got very angry with the business speaking down to him and then hung up the phone on the businessThe business will not replace the tie or refund the tie because it was already open when he brought the tie into the shop

The business called to say that the tie was opening in the back so the pins were put in the front and the back to try and prevent it from getting any worse. When the customer called to discuss the tie he got very angry with the...

business speaking down to him and then hung up the phone on the business. The business will not replace the tie or refund the tie because it was already open when he brought the tie into the shop.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Their are 4 pins in my tie.I stand firm on my convictions.No pins should have been my tie. No business will accept nor clean a damaged good without alerting it's customer.I was not informed about the condition of the tie before nor after service.I have been a loyal customer for more than 15yrs.Harbour Cleaners is again being dishonest about it's practices.If they do not have a policy in place for damage.[redacted] should be informed.

After speaking with [redacted] he says that it is not up to him what condictions a tie comes in, if the customer brings it in to be cleaned he will clean it. The second pin was used for security to make sure the seam in the back did not open anymore than it was.

[redacted] vs harbour cleaners
[redacted]
As stated in my initial complaint,why would you attempt to clean piece or an article that is already supposed to be damaged.In the complaint as I stated earlier,when I asked the manager why they would clean a damaged tie,he promptly hung up the phone.My tie was damaged in the cleaning process and I have it in my posession.Harbour Cleaners has been dishonest with you and will not take responsibility for the damage to my tie

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] 
[redacted]
vs harbour cleaners
[redacted]As stated in my initial complaint,why would you attempt to clean piece or an article that is already supposed to be damaged.In the complaint as I stated earlier,when I asked the [redacted] why they would clean a damaged tie,he promptly hung up the phone.My tie was damaged in the cleaning process and I have it in my posession.Harbour Cleaners has been dishonest with you and will not take responsibility for the damage to my tie

Review: On 3/17/14 My handmade silk tie was damaged in the cleaning process.It was returned to me with safety pins holding it together.Harbour Cleaners refused to be responsible for the damage trying to convince me that the tie was already damaged when it was not.On 3/18/14 I followed up with a phone call to the [redacted]) who stated that the pins were in to hold the tie together for cleaning.When I questioned him as to why they proceeded to clean if it was already damaged he promptly hung up the phone on me.I have been living in the area and using Harbour Cleaners for at least 15 years.I am highly disappointed with the way I was treated and would not recommend Harbour Cleaners to anyone

Business

Response:

The business called to say that the tie was opening in the back so the pins were put in the front and the back to try and prevent it from getting any worse. When the customer called to discuss the tie he got very angry with the business speaking down to him and then hung up the phone on the business. The business will not replace the tie or refund the tie because it was already open when he brought the tie into the shop.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

vs harbour cleaners

[redacted]As stated in my initial complaint,why would you attempt to clean piece or an article that is already supposed to be damaged.In the complaint as I stated earlier,when I asked the [redacted] why they would clean a damaged tie,he promptly hung up the phone.My tie was damaged in the cleaning process and I have it in my posession.Harbour Cleaners has been dishonest with you and will not take responsibility for the damage to my tie

Consumer

Response:

[redacted] vs harbour cleaners