I am responsible for a group of immigrant seniors who traveled to Salt Spring Island on *** *** *** Most of the group do not speak English so I was their spokespersonWe encountered many problems at Harbour House Inn where we stayed for one nightTwo people were locked out of their room and two others were locked INThe people who were locked in tried to phone the front desk but only got their voicemailEventually they had to call out the window of the room for helpWe also had a lot of trouble with the sofa bedsThey were difficult or even impossible to pull outOne sofa bed still had bed sheets from the last guest
The final problem occurred at the checkoutThey refused to look at my *** account which showed that we had reserved rooms as well as two by phoneThey insisted on charging us for first rooms, which eventually dropped to After I finally left, the clerk ran after me to insist that I pay for yet one more room
I am responsible for a group of immigrant seniors who traveled to Salt Spring Island on *** *** *** Most of the group do not speak English so I was their spokespersonWe encountered many problems at Harbour House Inn where we stayed for one nightTwo people were locked out of their room and two others were locked INThe people who were locked in tried to phone the front desk but only got their voicemailEventually they had to call out the window of the room for helpWe also had a lot of trouble with the sofa bedsThey were difficult or even impossible to pull outOne sofa bed still had bed sheets from the last guest
The final problem occurred at the checkoutThey refused to look at my *** account which showed that we had reserved rooms as well as two by phoneThey insisted on charging us for first rooms, which eventually dropped to After I finally left, the clerk ran after me to insist that I pay for yet one more room