Harbour Painting

10/31/ Dear Mr [redacted] As to your concerns, in the order you listed: The “XLT” emblem was intact while the truck was on our lot The doors have to be shut with a lot of force because it had brand new rubber seals installed after the complete restoration repaint The hood was opened many times while on our lot Although we did not notice any, some fluid leaks on forty year old mechanicals are not uncommon As we stated, the A/C parts were not installed; the viability of the parts was unknown No issue with hoses or belts noticed The lights worked when inspected in April of and while on our lot The numeral “5” on the Texas state inspection sticker means it is good through 2015, not No issue with the driver’s side window noticed while on our lot All used vehicles are sold by Texas dealers as is with no guarantees or warrantees, expressed or implied The Texas “Buyers Guide” that you signed states verbatim: “You will pay all costs for any repairs The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.” I am sorry that the truck does not live up to your expectations, but this forty year old [redacted] *** has to be one of the nicest in the country [redacted] General Manager Humble Hyundai

Dear [redacted] , Your request for reimbursement of the tow bill was made correctly to [redacted] ***Hyundai dealers perform the repairs as directed by ***, but the dealerships do not administer refunds for ***Reimbursement for an out of pocket towing expense related to a factory recall is between [redacted] and the ownerIn an effort to help, Humble Hyundai has follow on your behalf and has received confirmation from [redacted] that you submitted a request on 1/15/for reimbursement of the towing expense Unfortunately the time-line for [redacted] to research and process the refund is longer than you would like Since this reimbursement is from [redacted] and goes to the customer directly, the complaint should be directed at *** Complaints can be expressed to [redacted] Please re-file your complaint against [redacted] and Humble Hyundai will continue to follwith [redacted] and push them to process your request faster Regards, Karl K [redacted] General Manager Humble Hyundai

Humble Hyundai does not take responsibility for what Mr [redacted] accepted as fact from [redacted] However, we have asked [redacted] for consideration in this matter As of today they have not responded Humble Hyundai is willing to cover 50% of the bill on his [redacted] lease ($1,450.00)

OkHere is the link that details out the requirements to be considered under Texas Lemon Law [redacted]

Sorry for the delay We do not agree with the complainants request since we never agreed to pay the balance on his prior lease from a competitor As we have explained many times, the competitors comments about the previous lease mislead him but we at no time said we would pay any monies due on his prior lease

There was a misunderstanding in regards to the spare tire request Once Management was made aware of the confusion, Humble Hyundai took care of the issue and resolved it to satisfy our customer The customer's daughter got involved and helped explain everything I have been advised that the customer is happy with the purchaseThank you,Karl