Initial Business Response / [redacted] (1000, 10, 2016/03/04) */ Received at Revdex.com via email: IN RESPONSE TO CODYS' COMPLAINT IWOULD NOT DIS CLAIM MOST OF WHAT HE SAID BUT IWOULD DEFEND MYSELF BY THE FACT THAT EVERYTHING WE DID TO RECTIFY PROBLEMS HE STARTED WITH WERE AT NO CHARGE INCLUDING REMOVING TRAS AND REINSTALLING TRANS AT NO COST ANY OTHER TRANS SHOP WOULD HAVE HAD HIM PULL UNIT TO GET REPAIRS OR CHARGED HIM TO PULL UNIT WHICH I DID NOTTHE LAST INSTANCE WHERE WE CHARGED HIM WAS BECAUSE THE BREAKAGE IN THE TRANS WAS NOTUSAGETHE AMOUNT I CHARGED WAS MINIMAL TO WHAT I SHOULD HAVE OR COULD HAVE CHARGED AND THEREFORE I DON'T THINK A REFUND IS IN THE CARDS
Initial Business Response / [redacted] (1000, 11, 2016/01/26) */ the customers car was diagnosed with a transmission problemshe was advised that a valve body repair was a POSSIBLE fix and a chance worth taking considering the cost of a rebuilt transmissionshe was NEVER told a valve body was a sure repairshe was told if the valve body did not fix the problem she would need an overhaul of unitwe regret that the repair did not fix her car but we also stand by our original diagnosis
Initial Business Response /* (1000, 10, 2016/03/04) */
Received at Revdex.com via email:
IN RESPONSE TO CODYS' COMPLAINT IWOULD NOT DIS CLAIM MOST OF WHAT HE SAID BUT IWOULD DEFEND MYSELF BY THE FACT THAT EVERYTHING WE DID TO RECTIFY PROBLEMS HE STARTED WITH WERE AT NO CHARGE INCLUDING REMOVING TRAS...
AND REINSTALLING TRANS AT NO COST ANY OTHER TRANS SHOP WOULD HAVE HAD HIM PULL UNIT TO GET REPAIRS OR CHARGED HIM TO PULL UNIT WHICH I DID NOT. THE LAST INSTANCE WHERE WE CHARGED HIM WAS BECAUSE THE BREAKAGE IN THE TRANS WAS NOTNORMAL USAGE. THE AMOUNT I CHARGED WAS MINIMAL TO WHAT I SHOULD HAVE OR COULD HAVE CHARGED AND THEREFORE I DON'T THINK A REFUND IS IN THE CARDS
Initial Business Response /* (1000, 11, 2016/01/26) */
the customers car was diagnosed with a transmission problem. she was advised that a valve body repair was a POSSIBLE fix and a chance worth taking considering the cost of a rebuilt transmission. she was NEVER told a valve body was a sure...
repair. she was told if the valve body did not fix the problem she would need an overhaul of unit. we regret that the repair did not fix her car but we also stand by our original diagnosis
Initial Business Response / [redacted] (1000, 10, 2016/03/04) */ Received at Revdex.com via email: IN RESPONSE TO CODYS' COMPLAINT IWOULD NOT DIS CLAIM MOST OF WHAT HE SAID BUT IWOULD DEFEND MYSELF BY THE FACT THAT EVERYTHING WE DID TO RECTIFY PROBLEMS HE STARTED WITH WERE AT NO CHARGE INCLUDING REMOVING TRAS AND REINSTALLING TRANS AT NO COST ANY OTHER TRANS SHOP WOULD HAVE HAD HIM PULL UNIT TO GET REPAIRS OR CHARGED HIM TO PULL UNIT WHICH I DID NOTTHE LAST INSTANCE WHERE WE CHARGED HIM WAS BECAUSE THE BREAKAGE IN THE TRANS WAS NOTUSAGETHE AMOUNT I CHARGED WAS MINIMAL TO WHAT I SHOULD HAVE OR COULD HAVE CHARGED AND THEREFORE I DON'T THINK A REFUND IS IN THE CARDS
Initial Business Response / [redacted] (1000, 11, 2016/01/26) */ the customers car was diagnosed with a transmission problemshe was advised that a valve body repair was a POSSIBLE fix and a chance worth taking considering the cost of a rebuilt transmissionshe was NEVER told a valve body was a sure repairshe was told if the valve body did not fix the problem she would need an overhaul of unitwe regret that the repair did not fix her car but we also stand by our original diagnosis
Spoke by phone with the ownerHe says they have now settled with the consumer and to his satisfactionThey believe the matter is closed
Initial Business Response /* (1000, 10, 2016/03/04) */
Received at Revdex.com via email:
IN RESPONSE TO CODYS' COMPLAINT IWOULD NOT DIS CLAIM MOST OF WHAT HE SAID BUT IWOULD DEFEND MYSELF BY THE FACT THAT EVERYTHING WE DID TO RECTIFY PROBLEMS HE STARTED WITH WERE AT NO CHARGE INCLUDING REMOVING TRAS...
AND REINSTALLING TRANS AT NO COST ANY OTHER TRANS SHOP WOULD HAVE HAD HIM PULL UNIT TO GET REPAIRS OR CHARGED HIM TO PULL UNIT WHICH I DID NOT. THE LAST INSTANCE WHERE WE CHARGED HIM WAS BECAUSE THE BREAKAGE IN THE TRANS WAS NOTNORMAL USAGE. THE AMOUNT I CHARGED WAS MINIMAL TO WHAT I SHOULD HAVE OR COULD HAVE CHARGED AND THEREFORE I DON'T THINK A REFUND IS IN THE CARDS
Initial Business Response /* (1000, 11, 2016/01/26) */
the customers car was diagnosed with a transmission problem. she was advised that a valve body repair was a POSSIBLE fix and a chance worth taking considering the cost of a rebuilt transmission. she was NEVER told a valve body was a sure...
repair. she was told if the valve body did not fix the problem she would need an overhaul of unit. we regret that the repair did not fix her car but we also stand by our original diagnosis