HardCore Drilling

Initial Business Response / [redacted] (1000, 6, 2015/10/27) */ ***, In order for us to credit your card back we have to see the condition of our materialIf the items are presentable for resale we will credit you back the entire amountThat is why we would like to pickup our material firstWe can have our drivers meet you before we pickup the material so you know what is returnable and what is not, this will resolve any conflict after the fact I hope you understand and can compromise with us Thanks Soni

Initial Business Response /* (1000, 8, 2015/06/05) */
Contact Name and Title: *** *** - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fancydoors.com
Have received your complaint today Sorry for the delay , I did not receive the first notice I will endeavor to rectify this
matter ASAP
Initial Consumer Rebuttal /* (3000, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complain is not resolved yetWe just met with *** and he promised to pick up the doors tomorrowWhen the complain is resolved we will inform Revdex.com
Regards,
***
Final Business Response /* (4000, 13, 2015/06/30) */
Please be advised that this matter for this case # XXXXXXX , has been resolved to the customers satisfaction I personally took care of this situation

Initial Business Response /* (1000, 9, 2015/12/01) */
After discussion with customer and offering alternative solution to the customer they decided not to go with the alternatives and we agreed to her request to a refund once the door is returned.

At this point I've left her voicemail and...

waiting for her to advise when that will be.

Let me know if you have any further questions.

Initial Business Response /* (1000, 6, 2015/10/27) */
[redacted],
In order for us to credit your card back we have to see the condition of our material. If the items are presentable for resale we will credit you back the entire amount. That is why we would like to pickup our material first. We can...

have our drivers meet you before we pickup the material so you know what is returnable and what is not, this will resolve any conflict after the fact.
I hope you understand and can compromise with us.
Thanks
Soni