Hardee's Food Systems, Inc.

Initial Business Response /* (1000, 15, 2015/12/04) */
This issue has been resolved by the Manager of the store with this guestShe invited him into the store and gave him a meal at no chargeThe customer was reported as satisfiedWe consider this a closed matter

We are implementing changes and working daily with the store to ensure we open on time. We will also send coupons to the guest for the inconvenience

Initial Business Response /* (1000, 8, 2015/11/11) */
This guest contacted the Guest Relations team on 10/16/for a visit on 10/15/(at 6:PM) The Primarly Manager notified Guest Relations on 10/19/that the guest had been contacted and again on 10/20, the Mgremailed the guest and the
gguest repliedThe Mgrstated he had agreed to provide a $refundThe gguest refused to come in to the restaurant to get the refund and proceded to say negative things about the restaurant and the people who worked thereThe guest continued to Text the Mgr., so the Mgr mailed the guest the $reimbursementOn 10/27, the guest contacted the District Mgrwith the same behavior and the District Mgrcould not satisfy him, so the District Mgrdropped the matter and refuses any further contactThe restaurant which is owned by a Franchisee and CKE Restaurants, Incconsider this matter closed

We are making the requested amount good with the guest